Most jobs done in 1 day in 4 years!

[Pete10141748]

Today might just have been the most manic, busiest day I have had in the 4 years I have been here.

 

At 8am this morning, I had 0 jobs in my helpdesk and was very happy that everything was up to date and running smoothly.

 

By 3pm, I had taken care of 39 jobs I even managed to forget to have lunch I was so caught up in the mayhem!

 

Usually get 10 or 12 a day plus minor requests like a blank CD or new VGA cable and spend the rest of my time on my own jobs/plans/schedule, but I've never had 39 requested jobs from staff in one day before! Crazy!

[sonofsanta]

I bet you've got a buzz off it though - nothing like fixing loads of little things here there and everywhere to feel efficient and effective and put a smile on your face

[rad]

What you don't know is what they know, I reckon the BIG O are in on Monday!!! lol

[maniac]

We ocassionally get days like this, normally it's a Monday when you've just arrived and there's already half a dozen jobs waiting for you on the helpdesk. Don't think I've had our helpdesk down to 0 jobs for a very long time, there's always that one or two jobs on hold that we're waiting for parts for.

[somabc]

It is good when you enter a state of FLOW

[dirtydog]

you get yours down to 0!? We probably have getting on 80 or so open tickets at the moment that require varying levels of time. The only time ours was at 0 was when we started it

it is nice to get loads done in a day though, 39 is an amazing effort!

[Edu-IT]

People are obviously using your helpdesk effectively! 80 incidents!

[Sylv3r]

Our helpdesk currently holds around 20 jobs, but I also use it as a To Do list for long term jobs so they are not forgotten about. Thankfully, no issues reported by a member of staff are still unresolved.

[Rydra]

17 jobs here, most of them have been there for some time awaiting money/time/postponed for various issues. I have on average 2 tickets per week plus about a dozen buttonpresses/cable reattachment style jobs.

[MK-2]

DROP TABLE HELPDESK_TICKETS;

 

one easy way to get back to 0 for you all

[Pete10141748]

What you don't know is what they know, I reckon the BIG O are in on Monday!!! lol

 

Already had them in last week, I reckon that's what the rush was from, 2 days' of jobs not getting reported as they were too preoccupied!

 

 

you get yours down to 0!? We probably have getting on 80 or so open tickets at the moment that require varying levels of time. The only time ours was at 0 was when we started it

 

Yeah now and then I get it down to 0, only stays there for an hour or so, and it's a rare occasion!

Even rarer these days what with just having a load of new kit bought in.......

[El_Nombre]

Got 22 in here. When that JEFFING toner order from last week arrives I'll be down to 17. 5 are ongoing reminders, 2 are PICNIC and there's probably some genuine issues in there somewhere or something.

 

It's just me though so all the 'behind the scenes' is mine also.

 

EDIT - SUPER important question that's been bothering me forever:

 

Is there a busiest day of the week in edu-it support? What's everyone's?

[Pete10141748]

My busiest is usually a Monday, though I have no idea why. Amazing how many people forget how to do things in just 2 days away from the school......

 

Thursday is the quietest day as there are lots of staff on PPA/non-contact time and due to parking difficulties they are encouraged to work at home on those days, so there is less of them here to report problems or ask me to do stuff for them!

[bondbill2k2]

I've got 6 on at the moment, some are awaiting parts or are my own notes for maintanence and I keep lists on there suck as which laptops have been damaged