dolmandj Posted March 19, 2009 Posted March 19, 2009 Hi we are currently running CC3 in school where i work, i am having problems with the RM application wizard. It is installed on a workstation when i log on as package builder and open it, a message box comes up saying it is not a clean computer and i have to reset the profiles for Package builder. I have reset the package builder user in the cc3 managment console and tryed doing it again and the same problems occurs. I have deleted package builder account off the workstation itself and that made no differents. I have also deleted the package builder account within the cc3 managment console and reinstall default users as stated on the cc3 knowlegde base website. When i logged on to the package builder again (new account, profile) i am having the same problem. I am out of ideas and need help.
nc- Posted March 19, 2009 Posted March 19, 2009 Hi we are currently running CC3 in school where i work, i am having problems with the RM application wizard. It is installed on a workstation when i log on as package builder and open it, a message box comes up saying it is not a clean computer and i have to reset the profiles for Package builder. I have reset the package builder user in the cc3 managment console and tryed doing it again and the same problems occurs. I have deleted package builder account off the workstation itself and that made no differents. I have also deleted the package builder account within the cc3 managment console and reinstall default users as stated on the cc3 knowlegde base website. When i logged on to the package builder again (new account, profile) i am having the same problem. I am out of ideas and need help. Have you rebuilt the package builder PC? we usually do this after every package.
TechMonkey Posted March 19, 2009 Posted March 19, 2009 Also is the machine you are trying to assigned to the Package Build folder in the RMMC? Has it got any App packages assigned to it apart from the default 3? Have you reset the Package builder user?
westleya Posted March 19, 2009 Posted March 19, 2009 We use a dedicated PC here for building packages and restore it using Ghost after making any package. Avoids this problem and dead quick to restore
dolmandj Posted March 19, 2009 Author Posted March 19, 2009 I have reset the package builder user on the server will i have to rebuild the computer the application wizard is on before i can run the application
treetops Posted March 19, 2009 Posted March 19, 2009 Without rebuilding i think you may get an error message relating to an unclean package, we rebuild between each package. Once the clean machine was completely rebuilt we use build disk again to make new upto date image, so restore between packages takes 5 mins.
TechMonkey Posted March 19, 2009 Posted March 19, 2009 Other option is to use VMWare, that way you don't have to have a station and it has a much quicker restore time!
dolmandj Posted March 19, 2009 Author Posted March 19, 2009 If i rebuild the workstation does the application wizard stay on the computer if not how would i install it again cheers darren
westleya Posted March 19, 2009 Posted March 19, 2009 If i rebuild the workstation does the application wizard stay on the computer if not how would i install it again cheers darren Just ensure that you have RM Application Wizard and Winstall LE allocated to the PC
dolmandj Posted March 19, 2009 Author Posted March 19, 2009 i am new to rm and how do i allow them to that computer ?
TechMonkey Posted March 19, 2009 Posted March 19, 2009 Check the station in the Management console. Not wanting to be unhelpful but get booked on one of their courses ASAP & get them to send you the manuals if you haven't got them, will clear up a whole raft of things.
lyndonw Posted March 23, 2009 Posted March 23, 2009 We've just started using Virtualbox under Ubuntu to negate this very problem. We just revert to the original snapshot after each package build.
synaesthesia Posted March 23, 2009 Posted March 23, 2009 We've just started using Virtualbox under Ubuntu to negate this very problem. We just revert to the original snapshot after each package build. I concur, started doing this at a couple of schools on a more powerful machine and it saves a hell of a lot of messing around.
sparkeh Posted March 23, 2009 Posted March 23, 2009 We've just started using Virtualbox under Ubuntu to negate this very problem. We just revert to the original snapshot after each package build. Yeah was doing this until I changed to 8.10 then or some reason I could no longer build a virtual RM machine, hangs at 'scanning for drivers' Anyway, now I use a fast machine that restores in under 2mins so not too much hanging around.
synaesthesia Posted March 23, 2009 Posted March 23, 2009 The restoration to clean mode isn't normally an issue, getting it back to a useable state however is very drawn out |:
sparkeh Posted March 23, 2009 Posted March 23, 2009 The restoration to clean mode isn't normally an issue, getting it back to a useable state however is very drawn out |: I don't follow, what is unusable after a restore? After a restore I am ready to build another package.
synaesthesia Posted March 23, 2009 Posted March 23, 2009 Sorry, thats on a machine that isn't purely a clean machine - i.e. needs to be moved back into it's normal area and have all the packages reloaded so its useable for the next user, rather than to do the next package Unless of course I'm doing something hideously wrong and convoluted, which is very possible
sparkeh Posted March 23, 2009 Posted March 23, 2009 Sorry, thats on a machine that isn't purely a clean machine - i.e. needs to be moved back into it's normal area and have all the packages reloaded so its useable for the next user, rather than to do the next package Unless of course I'm doing something hideously wrong and convoluted, which is very possible Ah right yes now I follow When I had to do that, I put in an old 2nd Hard drive with the clean machine on it which worked ok.
ebschool Posted March 25, 2009 Posted March 25, 2009 To build and allocate new applications there are a lot of elements of the CC3 system that need to be understood for this to go smoothly. This isn't the definitive list but: Building PC with Build disks or via the RM management console Building into the correct location (within the PackageBuild 'container') How to create a restore image in the clean state (big time saver this) Knowing when not to accept default network drive allocations for application installations, databases etc etc Knowing which permissions have to be manually set for Read/Write access etc How to use the RM ACL Detective How to allocate packages to workstations All workstations should only have ONE harddrive Clean workstations should NOT be any more powerful than than those you will allocate to. Do NOT use virtual machines Test all user types by allocating new packages to a single machine and logging on and using the package as a Student, Staff etc etc. So as you see the RM Application Integration Course is the way to go, however I think, first you have to have completed an RM Managing Community Connect course to be eligible. So be prepared to wave goodbye to £1500 for these two:eek:
TechMonkey Posted March 25, 2009 Posted March 25, 2009 Do NOT use virtual machines Any reasoning behind this? I have been using a virtual build machine for over a year now and not run into any problems. I know of many more people that are too. It makes more sense to have a virtual machine than to have mchines sitting around doing nothing than occasionally being used for creating a package, or the hassle of taking a machine away from an area and the rebuild necessarry.
sparkeh Posted March 25, 2009 Posted March 25, 2009 Do NOT use virtual machines Totally disagree with this, VMs are perfect for package building and many people use them for this purpose with no ill effects. Can you expand on your assertion that they shouldn't be used?
ebschool Posted March 25, 2009 Posted March 25, 2009 Yes VMs are great tools, but they have tended to be problematic where applications use an internet related resource (such as a remote database) for their function, an application can appear not to function on a VM and a great deal of time would be spent chasing a problem which wouldn't be present on a workstation. Should have clarified that this was aimed at someone new to CC3 application integration, and by removing all the additional tripping points it would reduce problem solving. The vagaries of RM packaging methods do really mean attending the courses, or having someone who has attended to hand, is a wise move.
TechMonkey Posted March 25, 2009 Posted March 25, 2009 I can only imagine that they haven't setup the VM properly in the first place then. If the VM is set up correctly, exactly as a build station then it will be able to get internet related resources, network related resources or any kind of resource. But yes, the course is a must just to get a grounding.
Hightower Posted March 25, 2009 Posted March 25, 2009 So as you see the RM Application Integration Course is the way to go, however I think, first you have to have completed an RM Managing Community Connect course to be eligible. I did it the other way round back in the day - Application first, followed a couple of months later by Masterclass - so I'm guessing you can just do one or the other if you want. On a side note, I think RM (if they haven't already) update the way packages are created. When we got Photoshop a few weeks back I got a big shock at how it needed to be deployed, and was kindly informed that more and more packages need to be allocated in this way. It seems that the RM app wizard (or winstall LE) is becoming more and more obsolete.
ebschool Posted March 25, 2009 Posted March 25, 2009 which reminds me, if you have a login for RM support always check the RM Knowledgebase for Application Blueprints, these are preconfigured procedures for package creation and can save hours or days
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