ChrisP Posted January 20, 2009 Posted January 20, 2009 God i hate ICT Solutions, everything i need for work i end up having to download myself at home. Shame on you ICT Solutions, Shame on you. ICAP Error (icap_error) An error occurred while performing an ICAP operation: Maximum total files in archive exceeded; File: WebHelpDesk-9.1.17.exe; Sub File: No file name available; Vendor: Sophos, Plc.; Engine error code: 0; Engine version: 2.82.1; Pattern version: 4.37E.585848.2626536651; Pattern date: 2009/01/20 10:06:00 There could be a network problem, the ICAP service may be misconfigured, or the ICAP server may have reported an error. For assistance, contact your network support team.
Web-Help-Desk-Software Posted January 20, 2009 Author Posted January 20, 2009 will this work with more that one domain? We have 3 on this site, if so how will it link with AD ? Chris, You may add as many AD or LDAP syncs as you need, each with separate configuration and scheduled sync times. LDAP and AD Configuration details may be found in the Web Help Desk Software - Administrator's Guide. Enjoy, WHD
whd_guy Posted January 20, 2009 Posted January 20, 2009 Hi Chris, There should be no problem having 3 domains as far as I'm aware. As long as WHD is installed on a server that users from all 3 domains can access via the web then it should be fine. As for AD client synching, Web Help Desk has the ability to create multiple LDAP connections. So you just need to create 3 connections for your 3 domains. Let us know if you need any help setting this up - support{at}unipress.co.uk. Thanks, WHD_Guy
browolf Posted January 20, 2009 Posted January 20, 2009 so how much would it be for say 5 logins on the pro version?
artsaudi Posted January 20, 2009 Posted January 20, 2009 This is interesting. We will try to install this tomorrow.
whd_guy Posted January 20, 2009 Posted January 20, 2009 so how much would it be for say 5 logins on the pro version? For web help desk software pricing outside of the Free Edition: Web Help Desk - Pro and Lite Edition Pricing for Europe, the Middle East, and Africa (EMEA) Web Help Desk - Pro and Lite Edition Pricing for the Americas, Australia, and Asia Be sure to view the help desk software comparison of editions. Thanks, Web Help Desk
Web-Help-Desk-Software Posted January 22, 2009 Author Posted January 22, 2009 Team, I invite you to share your Web Help Desk experiences with a 'boomam' over on a different help desk software thread here on EduGeek: http://www.edugeek.net/forums/how-do-you-do/29505-helpdesk-software-exchange.html Good, bad, or indifferent; I'm sure 'boomam' would appreciate your unbiased opinions of the Web Help Desk Software. Thanks in advance, WHD
DanW Posted January 30, 2009 Posted January 30, 2009 I need to print reports off on a weekly basis for a certain location, how would i go around doing this? Dan
Web-Help-Desk-Software Posted January 30, 2009 Author Posted January 30, 2009 I need to print reports off on a weekly basis for a certain location, how would i go around doing this? Dan Dan, configuring auto-scheduled delivery of any Web Help Desk Software report couldn't be easier. You may create virtually any report needed in the Reports module, run them on demand, send them to PDF, or simply schedule the report to be automatically sent to the audience of your choice in PDF format via email. Get more general information on help desk software reporting in Web Help Desk or feel free to contact your local rep or the support team for more details or a web-based walkthrough. There is a section on configuring and auto delivering reports in the Web Help Desk Software Configuration Guide (13.4MB). http://www.webhelpdesk.com/images/help_desk_software_reports.png
Edu-IT Posted January 30, 2009 Posted January 30, 2009 Anyone using this care to share their opinions?
whd_guy Posted February 9, 2009 Posted February 9, 2009 Anyone using this care to share their opinions? Hi Edu-IT, I see that no-one has come back to you on this, I don't know if it's something to do with the snow.... We have recently introduced a new discussions forum for Web Help Desk users. This is a great resource for getting tips on how to use the software, submitting feature suggestions, or just getting to know some of the users in the Web Help Desk Community. Please feel free to check this out: Web Help Desk Software Forum Alternatively email webhelpdesk{at}unipress.co.uk and we'll be happy to provide you with some EDU references. Thanks, WHD_guy
Edu-IT Posted February 9, 2009 Posted February 9, 2009 Thanks. I've downloaded the software and I'm tinkering with it myself. (By the way, the Facebook theme for Vanilla forums is proving popular it seems!)
Gatt Posted April 20, 2009 Posted April 20, 2009 Anyone know how much it is for 2 "Technicians"? Going through all my licence needs and this one has come up..
whd_guy Posted May 21, 2009 Posted May 21, 2009 Hi everyone, Just a quick post to let you all know that the Web Help Desk software is now also available as a hosted SaaS option installed on our UK-based servers. So if you either don't have the infrastructure to install the software yourself, or if you would just prefer the simplicity of the installation/maintenance being taken care of by someone else, this is for you! You still get the same excellent Web Help Desk software in both the Lite and Pro varieties, but we host it for you on our top of the range servers located at a secure state of the art UK-based data centre. So all you need to get going is an internet connection and your favourite web browser... easy! Click here for more info on the UK Hosted Web Help Desk Software All the best, whd_guy
Web-Help-Desk-Software Posted May 29, 2009 Author Posted May 29, 2009 Get the most from your Web Help Desk deployment! Watch a pre-recorded Web Help Desk demonstration webinar recently given to a live audience.
tsimons Posted July 3, 2009 Posted July 3, 2009 Our school have bought WHD.. and I must say it is AWSOME software. Very reliable and does EVERYTHING you could ever ask for and more! Enjoy!
6Foot2 Posted January 11, 2010 Posted January 11, 2010 I have installed it [Web Help Desk] and now I can't logon for the fisrt time [username/password as described in whd_admin_guide.pdf: Page 9] Username/Password is not the issue: The logon button does not respond to clicks. Browser: Internet Explorer: Version: 8.0.6001.18865 OS: Windows Server 2008: Standard Edition: SP2: 64 Bit. Any ideas?
Web_Help_Desk_Supportster Posted January 11, 2010 Posted January 11, 2010 Hi Dave, Thanks for the post. Do you have the 64 bit java virtual machine install on the system? If not please see this FAQ below: FAQ 79 Please let me know if after installing this and stopping and restart Web Help Desk if this issue is resolved. Regards Andy
whd_guy Posted January 12, 2010 Posted January 12, 2010 I have installed it [Web Help Desk] and now I can't logon for the fisrt time [username/password as described in whd_admin_guide.pdf: Page 9] Username/Password is not the issue: The logon button does not respond to clicks. Browser: Internet Explorer: Version: 8.0.6001.18865 OS: Windows Server 2008: Standard Edition: SP2: 64 Bit. Any ideas? Hi Dave, You say that when logging in to WHD directly on Windows Server 2008 the Login button doesn't respond. This is due to the form submit button using Javascript to submit the username/password. Javascript is often disabled on browsers installed on server platforms by default, so this would explain the Login button not working for you. I would suggest that you either ensure that javascript is enabled on the web browser, or just log in to the software from a regular desktop machine. I hope this helps you or anyone else using WHD on Windows Server 2008! Thanks, whd_guy.
ful56_uk Posted March 6, 2010 Posted March 6, 2010 Can you get whd to use sso so if your client is login to the domain whd will know who they are and not ask for login details?
whd_guy Posted August 25, 2010 Posted August 25, 2010 Hi Everyone, Web Help Desk are offering a fantastic ‘back to school’ discount of 20% off all Tech licenses for a limited period. That’s in addition to our existing brilliant EDU pricing. Come and get it before this offer ends......Web Help Desk - Powerful and Affordable Help Desk Software All the best. whd_guy.
Web_Help_Desk_Supportster Posted August 26, 2010 Posted August 26, 2010 Hi Ful56_UK, Sorry for not getting back to you sooner, Web Help Desk can use SSO please see the faq linke below: FAQ 62 Regards Andy
JG2Springer Posted July 13, 2011 Posted July 13, 2011 HTTP Status 404 - Servlet WOServletAdaptor is not available type: Status report message: Servlet WOServletAdaptor is not available description: The requested resource (Servlet WOServletAdaptor is not available) is not available. Apache Tomcat/5.5.23 just migrated our old server to a new VMware server and am getting this message... nothing that I know of has changed. I just inherited this system and am trying to work through it. Cant get to the admin page .. get that error.. Someone posted in reference to this earlier in the thread but I never saw a response.
Web_Help_Desk_Supportster Posted July 13, 2011 Posted July 13, 2011 Hi JG2Springer, If you just stop and then start Web Help Desk again it should resolve this issue. We normally get that error if the services have not started properly. Regards Andy
JG2Springer Posted July 13, 2011 Posted July 13, 2011 ok.. so I got past the 404 error.. now Im just getting web page cant be displayed.
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