whd_guy

Hi Everyone, Web Help Desk are offering a fantastic ‘back to school’ discount of 20% off all Tech licenses for a limited period. That’s in addition to our existing brilliant EDU pricing. Come and get it before this offer ends......Web Help Desk - Powerful and Affordable Help Desk Software All the best. whd_guy.

Hi AM_LHS, I recommend you take a look at the Web Help Desk software It does everything that you describe and more, and is very popular amongst educational and FE establishments (see the Customer List). Web Help Desk also has very competitive educational discounts! The software is very configurable but very simple to pick up and get running, so negates the need for costly implementation services or training. I hope that helps! WHD_Guy

Hi Dave, You say that when logging in to WHD directly on Windows Server 2008 the Login button doesn't respond. This is due to the form submit button using Javascript to submit the username/password. Javascript is often disabled on browsers installed on server platforms by default, so this would explain the Login button not working for you. I would suggest that you either ensure that javascript is enabled on the web browser, or just log in to the software from a regular desktop machine. I hope this helps you or anyone else using WHD on Windows Server 2008! Thanks, whd_guy.

That's correct, however Unipress Software is much more than a Web Help Desk reseller. Unipress Software provides full localised technical & implementations support to the UK (as well as all of EMEA, India, and Russia). Feel free to download a free help desk software trial or try out a 30 day hosted SaaS trial (hosted in the UK for optimal speed and performance). The hosted trial will allow you to avoid the red-tape many have associated with installing software on a server; especially when you only want to test the help desk software. For more information about our help desk software, sold and supported in the UK, please visit: Unipress Software - Help Desk Software by Web Help Desk Go here to get a hosted SaaS help desk trial (click on the "Download" button and select the license type of "ASP Hosted Plan" for your hosted trial): Hosted SaaS Help Desk by Web Help Desk Thanks, WHD_Guy

Greasing the lightning from the SaaS data cloud, Web Help Desk, in conjunction with its exclusive EMEA partner UniPress Software Ltd, announced the addition of localised european-based hosting and support for its award winning SaaS help desk solution for organisations and institutions operating in Europe, the Middle East, and Africa. The availability of localised Web Help Desk SaaS hosting introduces millions of new customers to unprecidented speed, performance, and reliability from an industry leading SaaS service desk solution. Where is your SaaS solution's data cloud actually hosted? More info on the UK Hosted Web Help Desk Software whd_guy

Hi everyone, Just a quick post to let you all know that the Web Help Desk software is now also available as a hosted SaaS option installed on our UK-based servers. So if you either don't have the infrastructure to install the software yourself, or if you would just prefer the simplicity of the installation/maintenance being taken care of by someone else, this is for you! You still get the same excellent Web Help Desk software in both the Lite and Pro varieties, but we host it for you on our top of the range servers located at a secure state of the art UK-based data centre. So all you need to get going is an internet connection and your favourite web browser... easy! Click here for more info on the UK Hosted Web Help Desk Software All the best, whd_guy

Hi everyone, Just a quick post to let you all know that the Web Help Desk software is now also available as a hosted SaaS option installed on our UK-based servers. So if you either don't have the infrastructure to install the software yourself, or if you would just prefer the simplicity of the installation/maintenance being taken care of by someone else, this is for you! You still get the same excellent Web Help Desk software in both the Lite and Pro varieties, but we host it for you on our top of the range servers located at a secure state of the art UK-based data centre. So all you need to get going is an internet connection and your favourite web browser... easy! Click here for more info on the UK Hosted Web Help Desk Software All the best, whd_guy

Hi Edu-IT, I see that no-one has come back to you on this, I don't know if it's something to do with the snow.... We have recently introduced a new discussions forum for Web Help Desk users. This is a great resource for getting tips on how to use the software, submitting feature suggestions, or just getting to know some of the users in the Web Help Desk Community. Please feel free to check this out: Web Help Desk Software Forum Alternatively email webhelpdesk{at}unipress.co.uk and we'll be happy to provide you with some EDU references. Thanks, WHD_guy

Web Help Desk has a Knowledge Base FAQ on Web Help Desk Software and single sign-on. Hopefully that should sort your enquiry on SSO configuration. Feel free to browse the Web Help Desk Software Knowledge Base for more self-help. FYI - all WHD installs have this capability to view the knowledge base without logging in. Also, you can configure Web Help Desk to disable the opportunity for a non-support staff to select the trouble ticket Priority. In most cases, endusers will select "Urgent", as their problems are ALWAYS "urgent". However, if all tickets are "urgent" priority, they may as well be all "low" priority...there is no sense of priority! Thus, you may remove this from the enduser's view by changing the setting, logged in as an Admin in Web Help Desk, at Preferences > Tickets > Client Priority Option. You will also see more information if you mouse-over the configuration setting. Feel free to enquire on any other features within Web Help Desk. Enjoy! Web Help Desk

For web help desk software pricing outside of the Free Edition: Web Help Desk - Pro and Lite Edition Pricing for Europe, the Middle East, and Africa (EMEA) Web Help Desk - Pro and Lite Edition Pricing for the Americas, Australia, and Asia Be sure to view the help desk software comparison of editions. Thanks, Web Help Desk

Hi Chris, There should be no problem having 3 domains as far as I'm aware. As long as WHD is installed on a server that users from all 3 domains can access via the web then it should be fine. As for AD client synching, Web Help Desk has the ability to create multiple LDAP connections. So you just need to create 3 connections for your 3 domains. Let us know if you need any help setting this up - support{at}unipress.co.uk. Thanks, WHD_Guy

Hi Dan, The LDAP setup should be fairly straight forward but make sure you set the connection authentication to 'Simple' and enter the account details of an account in AD for authenticating like the following: Connection Account: accountid@yourdomain Connection Account Password: password_for_admin_account You don't need to fill out Group DN or Search filter unless you want to, as long as the base DN is ok WHD will pull in all Clients found beneath the OU in the Base DN. If you require any help with this, please feel free to email our support: [email protected] Thanks, WHD_Guy

Hi MK-2, This all depends on the amount of information that you want to be made available to your management team. You could make them 'Tech' users and restrict their permissions so that they only see tickets available to them, also disabling certain functionality so that they can't delete client users etc. This would obviously require Tech licenses to be purchased for each management user. Another approach is by using the Client Admin user types. Client Admins are still regular client users except they are also able to view tickets for their Locations/Departments. Client Admins can also (should you wish) submit tickets on behalf of other client users. They still use the simpler client interface however and do not require Tech licenses. The simplest option here is probably the Client Admin approach. You can also schedule ticket reports to be sent by email to clients/techs or even external email addresses. So should you not want management to see other clients' ticket information through the online interface, you could just set up some ticket reports and schedule them to email management every week or day. I hope this helps. You are correct about integration with AD, Web Help Desk can connect to multiple LDAP sources and synchronise periodically, pulling in the client user details into its database. Thanks, WHD_Guy

UniPress Software Ltd, distributor of the Web Help Desk Software, announced attendance to the 2009 BETT Show, 14-17 Jan. in Olympia, London. The Web Help Desk Software is a leading cross-platform help desk software solution for all educational institutions from higher education universities to the smallest lower schools. The BETT Show is the world’s largest educational technology event and attracted nearly 29,000 visitors in 2008. Pre-register and pre-plan to make the most of this increasingly international Tech Ed event. Full details and online registration at the official BETT Show website. UniPress Software at BETT 2009 - Stand V18 Having over 10 years experience in the help desk and service management industry, UniPress Software will be inspiring ICT staff with demonstrations and special offers of their flagship cross-platform service desk solution, the Web Help Desk. Web Help Desk Software Editions range from a Free Edition, a Lite Edition, and a PRO Edition, which may be installed on your Mac OS X Server or Linux Server. The Lite and PRO Editions are also offered as an affordable SaaS Hosted Plan; no in-house server required. "Whether monopolising on the Free Edition of the Web Help Desk Software or the EDU discounted full-featured PRO Edition, today's economic climate demands measurable productivity and increased efficiencies," said UniPress MD, John Ryan. "Join us at the BETT Show to see hands-on why your institution can't afford not to explore our world-class, cross-platform ICT solutions." Free Help Desk Download Before BETT 2009 Download the Free Web Help Desk Software Edition for a sample of UniPress's ICT software solutions. The Free Web Help Desk Software Edition for higher education university departments and small lower schools has no trial period or expiration date, is completely free from ads, and includes one full year of help desk software upgrades. Free Help Desk Software Download - UniPress Software - Free Help Desk Software by Web Help Desk Web Help Desk Software - Unipress Software - Help Desk Software by Web Help Desk Web Help Desk Tour - UniPress Software - Web Help Desk Software Tour, Screenshots and Videos Help Desk Software Demo - UniPress Software - Take a Web Help Desk Online Demo or Schedule a Guided Tour UniPress Software ICT Solutions - Unipress Software - Help Desk Software and Client Management Solutions for Both Mac and PC BETT Show 2009 - BETT 2009 - Welcome to BETT Online About UniPress Software Ltd: UniPress Software was established in 1988 as the distributor in the UK and Ireland of web-based service desk automation software targeting mid-market companies, departments within large enterprise organisations, and small businesses. Having over 10 years experience in the help desk and service desk marketplace, UniPress Software has become renowned for its excellent technical support and customer service levels. About Web Help Desk: Founded in 1998, the Web Help Desk software suite is the leading cross-platform service desk management solution for help desk and customer support professionals who seek to simplify and control their increasingly complex service environments. The extensive feature set of the Web Help Desk software addresses critical IT and support areas, including: Incident and Problem Management, Asset and Desktop Management, Knowledge Management, and Approval Workflow.

Web Help Desk, sponsors of this Mac forum, have a free edition of the award winning help desk software available for Educational Institutions. Higher Education Customer List Lower Education Customer List This Free Help Desk Software is web-based to all end-users, feature rich, intuitive, and creates instant productivity. Web Help Desk installers are available for Windows, Mac OS X, Linux, and Unix. http://www.webhelpdesk.com/images/Windows_logo_35px.pnghttp://www.webhelpdesk.com/images/MacOSX_Universal_35px.gifhttp://www.webhelpdesk.com/images/Linux-Tux_35px.png Free Help Desk Software for the Americas and Australia. Free Help Desk Software for Europe, Asia, and Africa. Free help desk software features include: - Self Service and Ticket Submission Portal - E-Mail to Ticket Conversion - Knowledge Base - Internal and External - 2-Way E-Mail Communications - SLA E-Mail Alerts and Reminders - LDAP and AD Integration - Run Help Desk Performance Reports - No Trial Period or Expiration Date - Software Completely Free From Ads - Unrestricted Lite Edition Functionality - Free Software Upgrades for One Year Enjoy!

I posted this in the Downloads forum however thought it might be of use here also LANrev InstallEase Package Creation Utility available for FREE. InstallEase's wizard driven package creation utility for Mac OS X lets you create installer packages with minimal effort by walking you through the entire process. InstallEase Package Creation Utility Information InstallEase Package Creation Utility Download Features include: Automated Before and After Snapshots Build Packages Manually Install Files to the Current User's Home Folder Exclusion Filters Intuitive Graphical User Interface for Editing Changes Uninstaller PKGs Output to PKG, Iceberg Project or DMG Formats InstallEase is available absolutely free of charge with no ads or trial period!

LANrev InstallEase Package Creation Utility available for FREE. InstallEase's wizard driven package creation utility for Mac OS X lets you create installer packages with minimal effort by walking you through the entire process. InstallEase Package Creation Utility Information InstallEase Package Creation Utility Download Features include: Automated Before and After Snapshots Build Packages Manually Install Files to the Current User's Home Folder Exclusion Filters Intuitive Graphical User Interface for Editing Changes Uninstaller PKGs Output to PKG, Iceberg Project or DMG Formats InstallEase is available absolutely free of charge with no ads or trial period!

This free 1 Tech lite edition allows you to support as many clients as you need as long as you only require 1 Technician to support them. So you can use this across any number of schools! You only pay for the software if you need more than 1 Tech, and even then the pricing is very reasonable. There are two editions - Lite and Pro depending on what feature set you need. This free edition uses the Lite functionality. As for Schools buying the Lite/Pro software, if they require more than 1 Tech there are some great educational discounts available!