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Currently looking to implement a Helpdesk solution and would just like to know if anybody is using this in their environment and overall opinion of it. https://www.samanage.com/service-desk/ Thanks

Greasing the lightning from the SaaS data cloud, Web Help Desk, in conjunction with its exclusive EMEA partner UniPress Software Ltd, announced the addition of localised european-based hosting and support for its award winning SaaS help desk solution for organisations and institutions operating in Europe, the Middle East, and Africa. The availability of localised Web Help Desk SaaS hosting introduces millions of new customers to unprecidented speed, performance, and reliability from an industry leading SaaS service desk solution. Where is your SaaS solution's data cloud actually hosted? More info on the UK Hosted Web Help Desk Software whd_guy

UniPress Software Ltd, distributor of the Web Help Desk Software, announced attendance to the 2009 BETT Show, 14-17 Jan. in Olympia, London. The Web Help Desk Software is a leading cross-platform help desk software solution for all educational institutions from higher education universities to the smallest lower schools. The BETT Show is the world’s largest educational technology event and attracted nearly 29,000 visitors in 2008. Pre-register and pre-plan to make the most of this increasingly international Tech Ed event. Full details and online registration at the official BETT Show website. UniPress Software at BETT 2009 - Stand V18 Having over 10 years experience in the help desk and service management industry, UniPress Software will be inspiring ICT staff with demonstrations and special offers of their flagship cross-platform service desk solution, the Web Help Desk. Web Help Desk Software Editions range from a Free Edition, a Lite Edition, and a PRO Edition, which may be installed on your Mac OS X Server or Linux Server. The Lite and PRO Editions are also offered as an affordable SaaS Hosted Plan; no in-house server required. "Whether monopolising on the Free Edition of the Web Help Desk Software or the EDU discounted full-featured PRO Edition, today's economic climate demands measurable productivity and increased efficiencies," said UniPress MD, John Ryan. "Join us at the BETT Show to see hands-on why your institution can't afford not to explore our world-class, cross-platform ICT solutions." Free Help Desk Download Before BETT 2009 Download the Free Web Help Desk Software Edition for a sample of UniPress's ICT software solutions. The Free Web Help Desk Software Edition for higher education university departments and small lower schools has no trial period or expiration date, is completely free from ads, and includes one full year of help desk software upgrades. Free Help Desk Software Download - UniPress Software - Free Help Desk Software by Web Help Desk Web Help Desk Software - Unipress Software - Help Desk Software by Web Help Desk Web Help Desk Tour - UniPress Software - Web Help Desk Software Tour, Screenshots and Videos Help Desk Software Demo - UniPress Software - Take a Web Help Desk Online Demo or Schedule a Guided Tour UniPress Software ICT Solutions - Unipress Software - Help Desk Software and Client Management Solutions for Both Mac and PC BETT Show 2009 - BETT 2009 - Welcome to BETT Online About UniPress Software Ltd: UniPress Software was established in 1988 as the distributor in the UK and Ireland of web-based service desk automation software targeting mid-market companies, departments within large enterprise organisations, and small businesses. Having over 10 years experience in the help desk and service desk marketplace, UniPress Software has become renowned for its excellent technical support and customer service levels. About Web Help Desk: Founded in 1998, the Web Help Desk software suite is the leading cross-platform service desk management solution for help desk and customer support professionals who seek to simplify and control their increasingly complex service environments. The extensive feature set of the Web Help Desk software addresses critical IT and support areas, including: Incident and Problem Management, Asset and Desktop Management, Knowledge Management, and Approval Workflow.

Web Help Desk, sponsors of this Mac forum, have a free edition of the award winning help desk software available for Educational Institutions. Higher Education Customer List Lower Education Customer List This Free Help Desk Software is web-based to all end-users, feature rich, intuitive, and creates instant productivity. Web Help Desk installers are available for Windows, Mac OS X, Linux, and Unix. http://www.webhelpdesk.com/images/Windows_logo_35px.pnghttp://www.webhelpdesk.com/images/MacOSX_Universal_35px.gifhttp://www.webhelpdesk.com/images/Linux-Tux_35px.png Free Help Desk Software for the Americas and Australia. Free Help Desk Software for Europe, Asia, and Africa. Free help desk software features include: - Self Service and Ticket Submission Portal - E-Mail to Ticket Conversion - Knowledge Base - Internal and External - 2-Way E-Mail Communications - SLA E-Mail Alerts and Reminders - LDAP and AD Integration - Run Help Desk Performance Reports - No Trial Period or Expiration Date - Software Completely Free From Ads - Unrestricted Lite Edition Functionality - Free Software Upgrades for One Year Enjoy!