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Web_Help_Desk_Supportster

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Everything posted by Web_Help_Desk_Supportster

  1. Web_Help_Desk_Supportster
    Hi David, If you close the browser and re-open it and then going to the Web Help Desk url, does it let you login? If not contact us at Unipress Sofware as you have a maintenance contact with us and we will help you get this resolved. Cheers
  2. Web_Help_Desk_Supportster
    Do you want to keep up to date with Web Help Desk news and updates? You can now follow us on Twitter - Twitter Or like us on Facebook - Web Help Desk EMEA | Facebook
  3. Web_Help_Desk_Supportster
    JG2Springer, Once you have Web Help Desk started via the start menu links and you go to the following link http://localhost:8081 on the server itself what do you get? Do you see a java process running and if so what resources is it using? Regards Andy
  4. Web_Help_Desk_Supportster
    Hi I was just wondering, when you stopped and started Web Help Desk, did you do this via the services or via the start menu options assuming you are on a windows machine? When it starts in the CMD window it should say Web Help Desk is starting Port 8081 is available. If the cmd just flashes away then the port it being used by something else. Please let us know what you see. Regards Andy
  5. Web_Help_Desk_Supportster
    Hi JG2Springer, If you just stop and then start Web Help Desk again it should resolve this issue. We normally get that error if the services have not started properly. Regards Andy
  6. Web_Help_Desk_Supportster
    Hi Folks, We have recently upgraded to outlook 2007 but have found the following. Email 1 has an attachment which we right click on and select copy. We then close email 1 open email 2 an right click and select paste it does not paste the attachment we copied but believe the attachment is their. If we leave email 1 open and then past in email 2 it works fine but this is causing confusion. I believe this a security thing but is there a way to turn this off as it is really fustrating and causing us a few issues Thanks
  7. Web_Help_Desk_Supportster
    Hi Jayemm, I see you have asked about pricing for Web Help Desk Pro, If you want to send me an email andrew at unipress.co.uk I can send you a quote for Web Help Desk. Regards Andy
  8. Web_Help_Desk_Supportster
    Hi Ful56_UK, Sorry for not getting back to you sooner, Web Help Desk can use SSO please see the faq linke below: FAQ 62 Regards Andy
  9. Web_Help_Desk_Supportster
    Hi Mike, As per the reply from dsm, what you can do is go to setup->Tickets->Status Types, Select the Resolved Status Type and then their is a check box option labelled "Count time" just remove the tick from this ticket box and save the status and that will stop tickets in the resolved time from being counted against the ticket closure times. Andy
  10. Web_Help_Desk_Supportster
    Hi Dave, Thanks for the post. Do you have the 64 bit java virtual machine install on the system? If not please see this FAQ below: FAQ 79 Please let me know if after installing this and stopping and restart Web Help Desk if this issue is resolved. Regards Andy
  11. Web_Help_Desk_Supportster
    Hi Hodgehi, If you can send me an email to [email protected] letting me know the name of your company I can ensure you have been sent a license code. As prior to version 9.1.12 of Web Help Desk the codes have to be sent out manually. Regards Andrew Stephen, Web Help Desk Technical support
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