Web-based Help Desk Software

[dhicks]

Could I have a look at it please?

 

I'll try and get a zip file or SourceForge project sorted over the weekend. Bit busy at the moment getting network cabinets sorted out!

 

--

David Hicks

[bigtime5001]

Hi guys,

 

Can anyone tell me if ICTNUT is still producing MyLittleHelpdesk ?

I have sent a PM to him but not had a reply, keen to try his software as I currently use a syste called Ambercat and its rubbish.

 

Anyway any help or advice is mutch appreciated.

 

 

Thanks

 

Matt

[ahuxham]

Help Desk Software by Ilient

 

The Dogs ********

 

 

We use Sysaid, its perfect.

 

Helpdesk, System Inventory, Software Inventory, Built-in VNC, Monitoring, Reporting, Licensing etc etc, theres nothing that isn't included, bit pricy though, but well worth it.

[ICTNUT]

@bigtime5001: Yes I am still producing My Little Helpdesk.

 

We have had a big server move this weekend and email is a little sluggish but it is now starting to filter through.

 

I have got your email and will action it later today for you.

 

Same for anyone else who has requested the helpdesk since Thursday last week I will action these later today / tomorrow.

[bigtime5001]

@ICTNUT

 

Hi do we have any further news or updates if the accounts have been actioned as of yet ??

 

Thanks

 

Matt

[martin1]

We used to use Liberum but since I did server upgrade this summer I am now looking for something new. Server 2008 seems a little new new for it from what I can see. I'm new to sql but from the few helpdesks I have installed and tried this week, I see a common pattern of either over complicated UI, messy layouts or the fact that you would need to log in to post a problem and without AD intergration it's a pain.

 

Something free, simple and able to host locally would be ideal. Liberum really did fill those boxes.

[Guest Guest]

We'vre got GLPI and OCS-inventory installed on our network. Its brill but im just looking into Spiceworks as it seems to be abit better at displaying the relivent info.

 

My vote (assuming it lives upto expectations) would be on Spiceworks as it just seems easier to install, manage, maintain, and then get the data out.

Edited October 1, 2008 by Guest

[localzuk]

GLPI and OCS-NG here. I may switch to RT at some point, as it has some features that I would like (the ability to merge tickets and have multiple requestors on a single ticket would be hugely useful).

[boomam]

Librium here.

Great, lightweight, simple to use.

 

Only flaw is the american date format.

[MattCrick]

If you're familiar with a bit of asp then you can tweak things around a bit to UK format...

[boomam]

If you're familiar with a bit of asp then you can tweak things around a bit to UK format...

 

Im not unfortunatelly. . .

[greatone]

Although the Liberum project appears to be abandoned there is a newer version of the Liberum Help Desk

 

http://www.scannsort.com/assigntrack/AssignTrack1.5.1.zip

 

It is a upgrade to the Jiraffe version of Liberum

 

There is also a forum for the Assign Track version

http://www.scannsort.com/BB/

 

I have it installed on a test server whilst I amend some of the terminolgy and tweak it to suit our school

Edited October 2, 2008 by greatone
Added forum link

[Guest Guest]

One problem ive come across so far with Spiceworks is on a batch of PCs it is picking up the wrongt info for the serial number. I havnt had chance to look at this properly but OCS-Inventory doesnt have this problem.