Schoolsbroadband, speed issues, connectivity?

[sigma]

I can access it without any problems. I have known it to be faster, but its perfectly useable for us at the moment.

[andy_b]

Anybody else having issues trying to access Netsweeper? Everytime I try to access it it just seems to fail.

 

Can't login and the agent seems to not connect correctly.

[Captain_carter1423]

Any alternative suppliers for connectivity? I can't deal with the lack of after sales communication. Im guessing its because when it goes slow for me it goes slow for everyone and they get battered with tickets. regardless there has to be a alternative people have had good support with?

[Edu-IT]

Any alternative suppliers for connectivity? I can't deal with the lack of after sales communication. Im guessing its because when it goes slow for me it goes slow for everyone and they get battered with tickets. regardless there has to be a alternative people have had good support with?

Wave9, Exa Networks are a couple of others.

[sigma]

Might this be contributing to the performance issues?

 

https://www.edugeek.net/forums/cloud-services/237958-netsweeper-configuration-mat.html#post2036558

[SchoolsBroadband]

Any alternative suppliers for connectivity? I can't deal with the lack of after sales communication. Im guessing its because when it goes slow for me it goes slow for everyone and they get battered with tickets. regardless there has to be a alternative people have had good support with?

 

No general speed issues atm. I've sent you a pm

[gpjt]

Is there anyone on this thread who can confirm how we would know whether we are on the main connection or on a back up line with SBB? Other than doing speedtests indicating speed issues is there another way? I've asked the question of SBB and rarely get an answer or can you plug in a laptop to port 1 and assign a static IP.......

[snagrat]

Is there anyone on this thread who can confirm how we would know whether we are on the main connection or on a back up line with SBB? Other than doing speedtests indicating speed issues is there another way? I've asked the question of SBB and rarely get an answer or can you plug in a laptop to port 1 and assign a static IP.......

 

Physically pull the cable out of the main line, see if you still work

[WannabrewUK]

You should be able to see which port the traffic is on on your microtik router

[gpjt]

How? Just by looking at the flashing lights or access onto the router? We don't currently have access login credentials to it and were told they don't hand it out.

[WannabrewUK]

How? Just by looking at the flashing lights or access onto the router? We don't currently have access login credentials to it and were told they don't hand it out.

Our Microtik has a little touch screen display, so we can see on there. It shows traffic on whichever port we want to look at.

[gpjt]

Our Microtik has a little touch screen display, so we can see on there. It shows traffic on whichever port we want to look at.

 

The site in question doesn't have that type of router, but i know which one you mean as we have those at our other sites.

[gpjt]

I have 5 sites on SBB.

 

Anyone else's down at the moment? Presume it's Netsweeper again being as our VOIP phones still work?

Edited June 21, 2024 by gpjt

[cullingsh]

No issues at our sites today

[themightymrp]

We've had intermittent drop outs of connectivity for the past 2 weeks. I keep chasing the open ticket I have but haven't really been told much. Once suggested that we were maxing out our line?? Given that we are 3 whole year groups short at the minute, I'd be very surprised.

[sigma]

I have 5 sites on SBB.

 

Anyone else's down at the moment? Presume it's Netsweeper again being as our VOIP phones still work?

 

I can login to the Netsweeper Portal but have no connection to the Policy Servers, so no Category Lookups or Trace requests.

Edited June 21, 2024 by sigma

[SchoolsBroadband]

I have 5 sites on SBB.

 

Anyone else's down at the moment? Presume it's Netsweeper again being as our VOIP phones still work?

 

There's been a failure on one of the Netsweeper inline servers we have. Comms about to go out and will be on our hub as usual. I can't say much more than that at the moment

 

thanks

 

Dave

[sigma]

There's been a failure on one of the Netsweeper inline servers we have. Comms about to go out and will be on our hub as usual. I can't say much more than that at the moment

 

thanks

 

Dave

 

A timely update there - even just to say non-specifically that there might be an issue - would have avoided posts here.

 

Just sayin'

[SchoolsBroadband]

The issue should now have been resolved around 15 mins ago. Please check the hub for further updates.

 

Thanks

 

Dave