danrhodes Posted January 15, 2018 Posted January 15, 2018 In the interest of work life balance one of our large academy customers have requested we look into delaying all emails sent outside working hours until during working hours. The customer uses Office 365, so I have been in touch with MS and they say without 3rd party software it isn't possible. I know you can do this in outlook but it needs to be seamless, and also have a fail safe built in for say if the subject contains [uRGENT] it gets through the filter. Failing that im going to make a service myself and make millions from it
kennysarmy Posted January 15, 2018 Posted January 15, 2018 Everyone will just start marking all emails sent out of hours as "Urgent" ! 1
danrhodes Posted January 15, 2018 Author Posted January 15, 2018 Everyone will just start marking all emails sent out of hours as "Urgent" ! Then that would be against the academies IT Policy and be a disciplinary measure so that would soon stop.
thimon Posted January 15, 2018 Posted January 15, 2018 You could set the expectation that emails can be sent outside of work hours, but staff are under NO obligation to check their emails until they're back at school / within work hours. 2
Boredguy Posted January 15, 2018 Posted January 15, 2018 Not sure you can stop people sending/receiving e-mails. I get round it by never logging into my e-mail soon as I walk out the door 2
danrhodes Posted January 15, 2018 Author Posted January 15, 2018 To give a bit more info and see what has started this off see New French Law Bars Work Email After Hours | Fortune
danrhodes Posted January 15, 2018 Author Posted January 15, 2018 You could set the expectation that emails can be sent outside of work hours, but staff are under NO obligation to check their emails until they're back at school / within work hours. I cant see why people can't just turn their phones off or have it set to manually check for email and not set on push! 1
thimon Posted January 15, 2018 Posted January 15, 2018 To give a bit more info and see what has started this off see New French Law Bars Work Email After Hours | Fortune "The law requires companies with more than 50 employees to establish hours when staff should not send or answer emails." I don't believe that means an email blocking system has to be in place. Just don't check your work emails after you've left work!
bossman Posted January 15, 2018 Posted January 15, 2018 @danrhodes Its not an IT issue...management should enforce a policy of out of hours emailing with their staff...It is up to the staff members to adhere to this policy and therefore its a management issue!! Repeat...."A management issue!" not an IT one full stop!.....! This is what we do here and it works just fine....! 3
thimon Posted January 15, 2018 Posted January 15, 2018 I cant see why people can't just turn their phones off or have it set to manually check for email and not set on push! I have work emails to my phone as it's very handy when I'm around the site(s). However as soon as I've finished I turn off push notifications, and turn it back on when I'm back in the next morning. Done! 2
Boredguy Posted January 15, 2018 Posted January 15, 2018 Certainly if you have 365 linked to your android phone, you can set an option when it doesn't pull messages, but it's not set by default.
3s-gtech Posted January 15, 2018 Posted January 15, 2018 If a member of staff misses a safeguarding email due to this nonsense, there will be hell to pay. Imagine (I hope you've never experienced) the scenario, and the worst case happens in that an email is missed slightly out of hours, and a child is put at risk. Heads would roll, figuratively. Send this back up the line - if you or your department could ever get in the firing line for this you should refuse it. 1
chaplic Posted January 15, 2018 Posted January 15, 2018 Not great solution, but it would work: Use powershell to create a SMTP connector for * that forces email to a nonvalid SMTP server. Run this as a scheduled task at the end of the day. Have another route that only is valid if the sender triggers a rule (That rule being [urgent] in subject line etc), this route is to the internet Use powershell to schedule another task for the start of the day that deletes the invalid SMTP route. Mail will be resent through the default route, users may get a message delayed message every few hours But don't do this ! Use HR policy and backup with email reporting if you really must.
rom1984 Posted January 15, 2018 Posted January 15, 2018 We used a 3rd party product called Boomerang (for Gmail though). It allowed staff to "pause" there own email so staff could opt in and out on their own accord. They'd leave in the evening and pause there email, then in the morning would unpause them. It got used for 2-3 weeks and then turned into a bit of a fad that no longer gets used. Staff that didn't want to read their emails out of business hours just didn't log into them. We didn't want to completely ban email in the evening as we promoted flexible working hours for staff.
strawberry Posted January 15, 2018 Posted January 15, 2018 @danrhodes Its not an IT issue... Until you get the usual group who think it doesn't apply to them and demand a work around!
Domino Posted January 15, 2018 Posted January 15, 2018 To give a bit more info and see what has started this off see New French Law Bars Work Email After Hours | Fortune As we've 2 offices in Paris this raised it's head here. We decided to instead send a reply mail to users when they sent anything out of core hours. I've got a transport rule that BCCs anything sent to a mailbox that has an OOH message on it, and then retention policies to delete everything nightly. Then a couple of scheduled scripts to enable/disable it. This is on prem exchange though, and it's still a cludge.
rom1984 Posted January 15, 2018 Posted January 15, 2018 (edited) "Repeat...."A management issue!" not an IT one full stop!.....!" Are all issues not management issues ICT is there as a tool to help management achieve their goals and overcome issues Edited January 15, 2018 by rom1984
synaesthesia Posted January 15, 2018 Posted January 15, 2018 This has been gone over countless times before. Yes it's easily doable in office 365 admin, but it's also a) dangerous and b) pointless. This should be policy, policy and policy and nothing more. We have this policy, nothing after 7pm that can wait. Some things can't wait, and that's where the danger lies. 1
elsiegee40 Posted January 15, 2018 Posted January 15, 2018 If a member of staff misses a safeguarding email due to this nonsense, there will be hell to pay. Imagine (I hope you've never experienced) the scenario, and the worst case happens in that an email is missed slightly out of hours, and a child is put at risk. Heads would roll, figuratively. Send this back up the line - if you or your department could ever get in the firing line for this you should refuse it.More to the point if an email requesting data under the new GDPR law comes in... and it could come in to anyone regardless of who the Data Protection Officer is... it could easily lead to the school being in breach of the time limit. Especially over a weekend! 2
jthompson Posted January 15, 2018 Posted January 15, 2018 One potential problem with interfering with 24/7 email delivery is with automated emails: notifications about password resets, 2-factor auth messages, servers raising alerts for admins, etc. The power to not sync out of hours lies in the users' hands, after a bit of training perhaps. 1
MatthewL Posted January 15, 2018 Posted January 15, 2018 In the interest of work life balance one of our large academy customers have requested we look into delaying all emails sent outside working hours until during working hours. The customer uses Office 365, so I have been in touch with MS and they say without 3rd party software it isn't possible. I know you can do this in outlook but it needs to be seamless, and also have a fail safe built in for say if the subject contains [uRGENT] it gets through the filter. Failing that im going to make a service myself and make millions from it They say use third party software, is there any out there that does it?
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