Netsweeper with Schools Broadband

[caffrey]

Is there a problem with netsweeper today ?

[Opendium_Steve]

Is there a problem with netsweeper today ?

I'm seeing 3-6 seconds latency on HTTP traffic over an SBB connection this morning - if I were to guess I'd say they're probably have a DNS issue.

[snagrat]

Few reports here. Must be Netsweeper as my nofilter devices seem OK

[sister_annex]

We're having issues here - the platform seems responsive enough but our outgoing connection (for sites that are not QUIC enabled) is incredibly slow

 

Happy welcome back after half term

[caffrey]

Had the recaptcha thing before it went , I thought it was to do with post half term traffic. I wouldn't care I did some network stuff last week and it's a horrible coincedence!

[PrimaryNetMan]

Have one site just go down and about to see if my other sites are effected. Currently been on hold for 20mins

[Opendium_Steve]

Here's this morning's HTTP latency graph for the SBB connection I'm monitoring.

 

[TMBS]

Is there a problem with netsweeper today ?

 

Just got through to support and yes there are issues with the entire Netsweeper platform. They are aware and working on it so hopefully it won't be too long!

[caffrey]

Wonder if it's anything to do with this

 

At Risk Maintenance Notification
– Monday 24th February 2020 8PM – 11PM

We are taking precautionary steps and replacing a switch in one of our data centres following a power surge. Customers should not be affected unless they have not followed previous advice sent in multiple notifications and updated their DNS settings.

To confirm, customers should be using the following DNS servers 85.92.188.226 and 85.92.168.104

[MrWu]

Going to look at the SLAs, Our Management is talking compensation now...down since 9:30am

[Edu-IT]

It’s up but slow so that may be a get out clause on any SLA.

[Kollektiv26]

Is there anyway to temporarily reboot netsweeper via a remote command of sorts on a client, we have lots of staff not properly signing out at the end of the day and then complaining that YouTube doesn't work for them the next day. It can be a real pain getting them to reboot.

[paulkerton]

Is there anyway to temporarily reboot netsweeper via a remote command of sorts on a client, we have lots of staff not properly signing out at the end of the day and then complaining that YouTube doesn't work for them the next day. It can be a real pain getting them to reboot.

 

Not likely, as far as I'm aware we all basically share a cluster, so reboot for one, reboot for all.

[SchoolsBroadband]

Is there anyway to temporarily reboot netsweeper via a remote command of sorts on a client, we have lots of staff not properly signing out at the end of the day and then complaining that YouTube doesn't work for them the next day. It can be a real pain getting them to reboot.

 

Morning @RedDash16,

 

i'd need to double check with our engineers but I believe all you need to do is to re-authenticate a user. i.e. log on again. You don't need to reboot your machines.

 

If you lock the PC with ctrl + alt + delete and then unlock I believe it re-authenticates you and you're then given the correct policy again.

 

There is a timeout against inactive users which will be why you see the issue you have but its easily fixable and good practise to lock your machines when not in use.

 

if you're still stuck do send me a PM and I'll get an engineer to give you a call.

 

Thanks

 

Dave

[Kollektiv26]

Morning @RedDash16,

 

i'd need to double check with our engineers but I believe all you need to do is to re-authenticate a user. i.e. log on again. You don't need to reboot your machines.

 

If you lock the PC with ctrl + alt + delete and then unlock I believe it re-authenticates you and you're then given the correct policy again.

 

There is a timeout against inactive users which will be why you see the issue you have but its easily fixable and good practise to lock your machines when not in use.

 

if you're still stuck do send me a PM and I'll get an engineer to give you a call.

 

Thanks

 

Dave

 

 

Thanks, I'll give that CTRL+ALT+DEL Method a shot and see how it goes.

 

Thanks for the fast response

[PaddyNewman]

Are you using WAgent or Client Filter?

 

As ^ says, if you lock the machine, when you log back in there should be an event in the logs which is sending re-auth requests, says something like liger etc etc

 

WAgent has resend flags but if its not a local/VPN or MPLS Netsweeper instance, WAgent doesn't work. If it is WAgent, you want a shorter resend (I use 360) and -i -l added to the string.

[SchoolsBroadband]

You're welcome

[mavhc]

Are their screens not locking when the computer goes to sleep? Wouldn't that force a reauthentication anyway?

[Kollektiv26]

The issue is that Staff are shutting down their PCs at the end of the day leaving unsaved work open and windows is stalling with a "This app is preventing you from shutting down" message, they're coming in the next day and hitting cancel only to find all background programs have been closed (including netsweeper and PaperCut) might be something we can resolve at our end with a group policy change on our end to be honest.

 

Also we're using wagent.

[sippo]

Use a shutdown script for PCs at the end of the day. We use one at 10pm.

[Kollektiv26]

Use a shutdown script for PCs at the end of the day. We use one at 10pm.

 

Might be the best way to go

 

Thanks

[PaddyNewman]

The issue is that Staff are shutting down their PCs at the end of the day leaving unsaved work open and windows is stalling with a "This app is preventing you from shutting down" message, they're coming in the next day and hitting cancel only to find all background programs have been closed (including netsweeper and PaperCut) might be something we can resolve at our end with a group policy change on our end to be honest.

Also we're using wagent.

 

If you are using WAgent, have you configured the MSI as a service install rather than application? Its in the MSI itself in 'Property' under NS_WAGENT_SERVICE default is 0, I set to 1. It then runs as a full on service rather than application in the background and continues to start if stopped.

Found that fixed a load of timeouts and expired client issues.

[Kollektiv26]

If you are using WAgent, have you configured the MSI as a service install rather than application? Its in the MSI itself in 'Property' under NS_WAGENT_SERVICE default is 0, I set to 1. It then runs as a full on service rather than application in the background and continues to start if stopped.

Found that fixed a load of timeouts and expired client issues.

 

Thanks I'll take a look at that as well as an auto shutdown/reboot script for clients.

[mavhc]

Lock accounts of people who leave their computers unlocked, because GDPR, that'll soon solve it