IT Helpdesk

[Hassan98]

Hi, 

 

Currently we use Freskworks for our Ticketing system and we looking into purchasing a new software for our ticket system. Other deparemtns in our school use freshworks as well like facilities and HR so we will need to migrate them aswell 

 

Is there recommendation that you may know 

 

 

[Rob_D]

It really depends on what you want, what your priorities are, and what budget you have.

 

In the past we've used manageengine (zoho) helpdesk. They have a pretty cool multidepartment feature that lets you run multiple departments helpdesks of the same server/instance and worked fine for what we used them for, but their sails teams are super pushy (they started "reminding" us about our renewals about 8 months in advance).

These days we use a Sharepoint site. There's some templates that make for descent starting points, and one of the guys built off that to incorporate all the features we wanted. And once it was tested and working for one team cloning it for the others wasn't hard.