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Posted
Can you talk about those other features? All we have ever had was Impero. What is the difference in ABTutor and the Impero features? What other programs had those features take care of?

 

Sorry for all the questions, we've never had anything but Impero.

 

Thanks!

 

AB Tutor is pretty much a classroom management only solution. So remote monitoring, blocking of websites in classrooms by teachers, presentations, etc etc etc.

 

Impero tries to be a lot more. It has modules for software deployment, printer management, power management, e-safety, patch management, inventory, auditing and more besides. Most of this stuff we already had covered with products like SCCM, Papercut etc so we didn't give a flying fig about them, we just wanted the classroom management features and Impero refused to sell us a product with just that.

 

Someone else mentioned RM Tutor in the thread, RM Tutor is a rebadged (and possibly out of date) version of Netsupport School.

Posted (edited)

Net support here, easy to setup, deploy and manage. Used 30% of the time by faculty, we use it on the rare occasion but use SCCM remote control 90% of the time for tech support.

 

PS. We only use the support for classroom management by the teacher.

Edited by elsiegee40
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Posted
We've recently moved to BCX tools and will be using it in anger from September, and it really is superb, however you still need a monitoring solution and it's just a shame Impero are having so many problems. Daily I'm dealing with issues even after they've remoted in and taken a look at the server. It seems they fix one problem and introduce many others and at the same time try to introduce new features. We renewed back in April, but I reckon it could be the last year that we do. I'm waiting patiently for a something that is arriving in October but will start looking at other stuff in the meantime.
Posted

I just wish someone at Impero would get a proper grip and restore the reputation of the company to where it was before things started to fall off the wagon.

 

For what it's worth I still have great faith in the product but feel it's an embarrassment that the reputation is being left to tarnish.

 

It won't be long before someone comes in and steals their market of loyal followers.

  • Thanks 1
Posted
I would avoid NetOp. I had a lot of problems with it. ABTutor seems to be fine. Though they do insist on being on version 8 for Windows 10.
  • 2 weeks later...
Posted

Ok, after endless webinars, demos and phone calls. I have decided to recommend NetSupport School w/DNA. It seems to have all the best features we need with a price point that is comfortable for us.

 

Thanks to everybody for the help and continued opinions/recommendations.

 

Have a great day!

  • Thanks 1

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