Gez_Impero

Hello @accesstomusic Much like Netsupport DNA we too do not require AD accounts when it comes to capturing keywords within your establishment. When a capture has been triggered, in real-time, this includes the device name that has triggered the capture along with the current logged in username. As loyal customer of Impero Education Pro I want to ensure that you are using the product to the fullest and would like to discuss how we can further better your experience. I will PM you my details shortly so that we can arrange a resolution. Kind regards, Gez Vaughan Pre-Sales Manager

Hello @Bagpuss66 In order for the Internet Block to work it requires a browser extension to be pushed out. If you can please PM me your details I will send over some information on how this can be done. If you require further assistance please let me know and I can have a member of support contact you. Kind regards, Gez

Afternoon @hyb80 I'm sorry to see that there has been an issue regarding your case. If you could please PM me your details I will look into this to find out the cause of the problem whilst also ensuring that I send over the download link that you request. Many thanks, Gez

Hello @Oaktech / All Just to be clear this is nothing whatsoever to do with ownership, it’s all about Impero and RM partnering to give a better overall solution to our joint customers. Support is still 100% available from Impero directly, though customers may wish to seek help from RM if they have strong relationships with RM's technical experts. For further information about this announcement please see the following link: https://www.imperosoftware.co.uk/impero-and-rm-announce-exciting-new-partnership/ Kind regards, Gez

Hello Saggu Yes, Impero does support Chromebook. Please follow the below link to our Chromebook guide: http://cdn.imperosoftware.com/knowledgebase/edupro/manuals/chromebook-guide.pdf Kind regards, Gez

Hello @keithwoods I'm sorry that you are experiencing these issues. Please can you PM me your school name so that I can arrange for a member of the support team to look into these with you? I believe we have seen these issues occur in previous issues so we should have a fix for this. Kind regards, Gez

Hello TJ If you PM me your name and school I can ensure to raise a ticket and send over the install files to you. Kind regards, Gez

Hello Dave Sorry for my late response. I have just updated your cases with several step by step screenshots on how to check and how to add in the new extension code URL and ID. Kind regards, Gez

Afternoon Dave Can I ask if you have installed the new Chrome extension? Kind regards, Gez Pre-Sales Manager