Network_Boy Posted November 12, 2015 Posted November 12, 2015 The answer is yes to 1 and appears to be yes to 2 (nobody has yet said that it isn't fixed!) Thanks very much - you're a star! Will go and fix a couple of machines that this happened to overnight. In case anyone else has the same issues - here's the symptoms I've seen today: The blank logon screen after ctrl+alt+delete DOES NOT seem to have happened. Outlook 2010 was crashing on certain emails. Before I knew about the borked update, I'd assumed it was just an email with dodgy formatting or something. So I logged onto user's email via webmail and deleted said email, which stopped the outlook crashes. However, since finding out about the update and checking the machine in question, it did have the borked update installed. Time to go and apply the fix!...
chazzy2501 Posted November 12, 2015 Posted November 12, 2015 I have a few broken outlooks and a few black screen PCs, I've declined the update in WSUS but what should I do now for fastest network fix? set a deadline re approve the update? does wsus have to be told of the new version and how do I check... cheers!
TechSupp Posted November 12, 2015 Posted November 12, 2015 Quick WSUS question on that KB, I did a search for the KB and said to not install to stop issue, now they have deployed a fix with same KB, if I search for it again, will it find the new one or will I risk setting the old one to install again?
elsiegee40 Posted November 12, 2015 Posted November 12, 2015 You should find the new one. It's the same KB, but is dated today.
Chrish5 Posted November 13, 2015 Posted November 13, 2015 Had similar issues yesterday too, unplugging the Promethean Whiteboards and then retrying login worked (which gets rid of the Security Button login prompt) for me. Hopefully the patch will fix it properly now though.
Chuckster Posted November 13, 2015 Posted November 13, 2015 Had a few more workstations with the dreaded flashing screen this morning. Remoting in to the affected workstations using Remote Desktop Connection and installing the revised update cures it. 3
win Posted November 13, 2015 Posted November 13, 2015 Had a few outlook issues but going into outlook /safe mode and then reverting back to normal after - seems to have fixed it
LeMarchand Posted November 13, 2015 Posted November 13, 2015 Remoting in to the affected workstations using Remote Desktop Connection and installing the revised update cures it. Thanks for this idea! Was having a problem with Bitlockered laptops and the other methods weren't available.
siuko Posted November 13, 2015 Posted November 13, 2015 Lol wish I'd seen this thread yesterday!! Spent a few hours today trying to find out what was causing ppt and pub issues lol
JJonas Posted November 17, 2015 Posted November 17, 2015 Our problem was that you could not log on to Windows (even in safe mode). Just got a black screen with a cursor. I ran this using a Windows 7 OS install disc (Shift+F10 to open Command Prompt): dism /image:X:\ /remove-package /packagename:Package_for_KB3097877~31bf3856ad364e35~amd64~~6.1.1.1 /scratchdir:X:\temp (Note: No space after 31bf3856ad364e35 and ~amd64) I’m trying this but I’m getting the following errors (see image). How do I fix this?
mrwoberts Posted November 17, 2015 Posted November 17, 2015 (edited) You typed, dism /image:X:/ /get-packages Which is incorrect. The correct version would be, dism /image:X:\ /get-packages Notice the 'backslash' after the X: Also, it looks like you were not typing the command as detailed above. Type it exactly as below and then report the results. dism /image:X:\ /remove-package packagename:Package_for_KB3097877~31bf3856ad364e35~amd64~~6.1.1.1 /scratchdir:%TEMP% REPLACE X:\ with the drive letter that corresponds to your Windows installation. For example, it may be C:\ or D:\ Edited November 17, 2015 by mrwoberts
themightymrp Posted November 17, 2015 Posted November 17, 2015 REPLACE X:\ with the drive letter that corresponds to your Windows installation. For example, it may be C:\ or D:\ This bit ^ 1
mrwoberts Posted November 17, 2015 Posted November 17, 2015 REPLACE X:\ with the drive letter that corresponds to your Windows installation. For example, it may be C:\ or D:\ You need to change the X:\ part with the correct drive that has the windows folder on it. If you're not sure, then you'll need to 'check' the first few drives like this... if exist "C:\windows\." echo FOUND windows folder! if it doesn't find it, try the next letter if exist "D:\windows\." echo FOUND windows folder! and so on... 1
JJonas Posted November 17, 2015 Posted November 17, 2015 That got it X: was the Windows PE recovery environment. My Windows install was on D: as I have 32 bit Windows on this laptop I had to change amd64 to x86 in the command I entered
pbainbridge Posted November 17, 2015 Posted November 17, 2015 We ended up with dozens of schools with this problem. Sorted very quickly by adding a new group policy with a script to uninstall the KB in startup and shutdown. Any PCs that had the problem were just warm booted and the GP did the rest.
StevieM Posted November 17, 2015 Posted November 17, 2015 I spent virtually all day Friday remoting into machines to perform the upgrade. What a waste of a day! On the plus side, I did learn how to edit a registry remotely to allow RDP connections on two machines that were blocking my attempts to fix them.
eyetea Posted November 18, 2015 Posted November 18, 2015 Dealt with this on Monday after receiving several emails on Friday saying the screens were flashing, handily I had Friday off..! Initial thought was 1-2 screens capacitors could have gone (old screens here tend to do this, used to repair them before we replaced an ICT suite, now we just recirculate screens from said suite), then suspected but couldn't know for definite at the time that it could be a joyful update.
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