sukh

using exch server?

you should be able to use for anything

1. What do you mean by OWA Admin ? 2. Where is this V DIR?

of course you can get those from your subscription, let just say you get 10. Depends on each env on the issue they face per your subscription, they will renew after the anniversary date. If one has used all of their 'free' allowances and you have NO premier support or similar then only professional support call with MS would be on a per incident basis. I know some forum users (here and others) have paid the set standard rate. I was offering at a large discounted rate.

Hi all Just a quick post, if anyone has serious issues and they are considering logging a case with Microsoft on a pay per incident then let me know. I have some incidents at a very discounted rate. Pay per incidents are incidents which arent based on time but until the incident is resolved. I know there are some upgrades going on throughout the summer so if one has a issue where they are considering to log a case, let me know beforehand. Just PM me or post.

1. I havent seen this before, but am surprised if that is the case. @ C Jackson - This is the full blown product you're using right not BES express?

1. When you mean missing, is it a specifc date range? 2. When you moved the mbx from source to target, did the move-mailbox complete successfully or did it fail? 3. What is making you suspect dataloss?

1.so basically you have forgotten the password? 2. Do you have a RIM support contract?

Glennda, from your setup, it may well be possible but without 'poking' around in your exch system it will be difficult to fully understand what's going on. I would suggest that you open a case with MS (if the data is critical). It's always easier when you have someone on the phone rather than email. If you do decide to log a case with MS, let me know beforehand as I may be able to help you with a discounted rate. Also, the data which you have noticed is lost, is there a specific date range? Is it for all 30 mailboxes within a date range? Did a member of staff complain or are you just looking at mailbox sizes and suspect data loss?

1. Just trying picture youre setup. So we are only working witgh 2 Exch server (2007 SP3) right? 2. What do you mean by "....I've started the second and alls gone wrong with Staff Only - Students is fine. " - second half as in you have moved some of the staff over from the source server db and now are trying to move the other half of staff on the SAME staff db on the source? 3. The staff that have been moved over to the target server, are is there any dataloss in their mailboxes? 4. The remaining staff in the source DB, are their mailboxes all fine? 5. Are there any exch users active/live on the network now? 6. The logs that youhave from June, just to be clear, are for the staff storage group? 7. I assume that you had 2 SG, and each had it's own DB? 8. If we are to replay the logs back, (seems like its for the staff mbx) then we MAY be able to use the logs if they are correct. 9. Keep all transactions logs, dont purge them or delete them, so that include when doing a backup as they may get flushed and you dont want that.

1. What is the current size of the edb file on the source exch and target exch? 2. The students mailboxes which have been moved, is the move a success? Is it only dataloss in the stidents mbx or students and staff? 3. Do you have a support contract with MS or do you normally pay per incident?

1. The 30 mbx have come from which exch svr 2003?2007?2010?. Reason Im askingis that 2010 would leave the source mailbox behind so you have a copy for the rentension period configured. 2. What do you mean by "..... Ive already converted the first one which went ok and now backs up - tried this one and all failed!" - what was converted? 3. The staff mbx, I assume they are still on the source? 4.When was the last time the ioucrce was abcked if? 5. On the source, how far back do the transactions logs go?

1. Verify that you autodiscover Hots records exist and are properly configured on your public DNS servers? 2. Use a 3rd party cert not an internal CA for Autodisover, you can get one for around £100 if not cheapser

1. Take a backup of the current DB so you dont lose any more data. 2. Where did you move the mailbox from? Another store? Same exch server? 2003? 2007? 3. How many databases do you have? 4. AFTER a backup of the DB, run ISINTEG, Before doing this, check the state of the db header,make sure it is a clean shutdown. 5. Your normally do this when using /p to be supported by MS.../p then ISINTEG then offline defrag... I wouldnt just do this now as you have run /p already and you havet got a backup. 6. Before doing a backup, can you see if you still have the transation logs file? You may be able to replay the logs back into the database.

1. Have you got he BES svc account logon details? 2. Can you remember what you used?

np, let us know how you get along with moving the service over to 2010

1. If you can, ask if you can use OA, using MAPI will allow you to see sent items, and ibox, calendar etc.... 2. You can also then synch your phone via Exch Active synch.

1. Yes that is what I mean, POP3 and IMAP4 server their purposes but are legacy, from a users point perspective and a better user experience, it best to switch. If youre confused dont mind answering just fire away.

1. SMTP would be the core protocol for Exch, so what I am saying is remove POP3, switch over to SMTP. (so when using Exch like this you're either using MAPI or RPC/HTTPS) this will ensure the requirements are met, for OWA & OA & EAS. Confused or didbt I explain myself properly in my last post?

Yep SMTP rather than POP, exch is designed for SMTP, POP3 is legacy

Thanks fo rthe clarification Chris. I have no idea how it is setup. However, with your info, The OP issue is that POP3 is being used, therefore this is normal. If you can get them to switch to SMTP then it's different.

1. You still need to know what the issue is, that's if you want to continue to use OWA. 2. OA, will depends if this has been setup by you Exch admin. 3. Emails on phone, well you should be able to do that anyway using the OWA address (dont think your admin would have disabled that). Run the Exch RCA to test ActiveSycn and OA. - https://www.testexchangeconnectivity.com/

1. Done the Autodiscover test? If not, do and post. 2. Using a 3rd party Cert or Internal CA?

Got a screenshot?

1. Which version of BES? 2. What can't you get into the BAS console?