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That panel doesn't need the activdriver, you do need a connection in device manager to have touch. Have you tried the steps in this support article https://support.prometheanworld.com/article/1039/. If you have an still having an issue, please contact our support team for help. Her eis the link https://support.prometheanworld.com/contact Thanks, Pam

Hi Fraser, With a PC connected, do you see the panel located in ActivManager? If you do, reflash the firmware that is in ActivManager. Click on the panel, update, load the file from the internet. Once that is done you should have touch on the panel. If you don't you will need to reach out to support, here is that link https://support.prometheanworld.com/contact Thanks, Pam

Hi Dave, This will be addressed in 2.19 that is scheduled for May. For now you can use 2.15, here is a link https://promethean.box.com/s/cccdc06lb2ej04ehpe3vue7ijrh32k82. To receive notification about our updates, please sign up for announcement from our support community. Here is a link to register https://community.prometheanworld.com/forums/ Thanks

Hi Fraser, When you do a factory reset with the panel, you will go back to China timezone. At this time we don't have a way of using Radix to manage the panel, I have sent your request to our software team to consider in a future release. Please check our support site for updates. Thanks, Pam

Hi, Here is a link to our support site, 5.7 was the last driver to auto connect serial connection, you will find that under software downloads. https://support.prometheanworld.com/product/-activdriver-/.

Try this link https://promethean.box.com/s/3k0sqfy9yvamd3mlu0mjgy31ocgmnmnd

Here is the link for the 5.11 64 driver https://promethean.box.com/s/3k0sqfy9yvamd3mlu0mjgy31ocgmnmnd

If you find 5.11 you can use that and it should do the auto connect, if now let me know if the OS is 64 or 32 and I can send you a link to that driver.

The automatic start was only available in our older version of the driver, it stopped after 5.11 ActivDriver. Thanks

Hi, Depending on the firmware on the board, you can connect via USB, it may be best to contact support they will be able to step you through all the troubleshooting steps with this board. Here is the link https://support.prometheanworld.com/contact. Thanks

Hi, ActivInspire will use the default media player on the computer if this is a windows 10 computer set the default to media player. If this doesn't work you may want to look at the computer that is playing the audio and set it to their default. Hope this helps. Pam

What ActivDriver are you using? What is the firmware on the board, you can see that in the ActivManager/Control Panel? Also, check your ActivInspire settings, here is a support article for you to follow.

Hi Jon, ClassFlow Desktop only has the ability to import your ActivInspire files. We are continuously monitoring our software and sending out new versions to improve functionality and accessibility. ActivInspire was and is a great software, but with any software there are limitations, ClassFlow and ClassFlow Desktop are our solution to some of these limitations. Here are some examples: · Not only can you deliver a presentation to the front of a classroom, you can also deliver part or all of the presentation to individual student devices around the room. · You are now able to send assessments to individual student devices or computers instead of only being able to use one of our Learning Response Systems. · With both ClassFlow and ClassFlow Desktop, you have access to an instant whiteboard which will allow you to use your hardware like an actual whiteboard. · With ClassFlow you are not tied to your computer to create and work on lessons, any device where you can access the web will allow you to work on your content. · You are able to manage a class or course At this time, both ClassFlow and ClassFlow Desktop are free, With ClassFlow Desktop you will need to connect to a Promethean Activboard or Panel to keep the software active. If you don't have an Activboard or Panel you can use classflow.com software.

Hi, Right now you can only convert 1 file at a time within ClassFlow Desktop. When you are on the conversion site to upload your file go to the bottom of the page and you will see for additional questions or assistance, please visit our HELP article or contact the conversion team via email at [email protected]. Thank you

To best help with your connection issue please contact customer support, here is the link https://support.prometheanworld.com/contact/ which will give you the phone number or you can fill out a form and they will email you. Please make sure you give a serial number for the board with the serial connection and also the one with the USB connection. Thank you/Pam

Glad I could help.

When you open up the ActiView software you must click on live view before the capture button is active. If you are still having issues, please provide your OS version and also your ActiView software version. Thank you

Hi Jambo, That is strange, try taking the nib out of the old pen put it into the new pen. You can also try calibrating the board with the new pen. What is the firmware on the board? Please let us know your results.

Hi Alex, I'm sorry to hear you are having issues with our Promethean touch Panel, to best serve you, please call or put in a ticket on our support. Once you put in that ticket you will receive a response with our case number, please make sure you put in the serial number of the Panels you are having issues with. Here is the link to our support site https://support.prometheanworld.com/contact/. Best regards,

Hi Simon, We found if you put a space or special characters in your username you will have an issue with loading ClassFlow desktop. If you did create your username with a space or special character you will need to create a new user. Once you are able to open up ClassFlow desktop, you will be prompted to install the latest update, UK is 3.0.19-1. The update for the UK should be next week. Best regards, Pam

Hi Simon, There is a new version of the software on classflow.com 3.0.20-3, download that and install. I have that running on my windows 10 computer with no issues. Hope this helps. Pam

Hi Gerard, Our 5.15.10 driver supports the serial connection. When you install check the option Legacy ActivBoard Serial Driver. Hope this helps. Pam

Hi Dave, At this point please call tech support, here is the link to find the number https://support.prometheanworld.com/contact/.

Hi Dave, Before you do that, you mentioned that the boards are at the latest firmware version. Please supply the version number and also the driver version number.

Hi Pete, Yes, you can put the UNC path.