Atomic_Zombie

Hi All, Are any schools out there still using OMR machines? We have a school still using one that stopped working recently, and the school think it is to do with the latest SIMS update. All the usual COM port fun has been had, we've logged it with Capita who have asked us a million and one questions which is suspicious for them. So, do you know of any other schools with OMR machine issues after the Autumn release? Thanks

The file you are looking for is FMSConnect.ini . Connect.ini is only for SIMS . the default database name is FMSSQL , that may help you find the DB. also look in the DATA folder of your SQL installation (eg C:\Program Files\Microsoft SQL Server\MSSQL11.SIMS2012\MSSQL\DATA)

Sounds like it, most likely there is a new version for SIMS Summer.

Are you using the New or Old Admin interface? have you tried using the other?

The schools we support who have moved from FMS have put a standalone instance of FMS on a laptop and kept that in a safe place, that way if they need to access it they can easily.

Adding a contact is how I've added added external people to dist lists, just tried it in O365 and it's giving me the option. See Image

The only reason the new FMS exists is because it's a re-skin of another existing Capita finance product. If Capita Education built it from the ground up no doubt the heat death of the universe would occur long before the lone developer locked in a basement in South-East England manages to get together a coherent GUI.

Processing power is the big thing, even when rejecting / dropping packets it still has to process them in some way. As a pseudo-ISP we have switched over schools to a different external IP while asking the ISP to blackhole the traffic for a few days / weeks.

Hi, not too sure if this would be helpful but what we do with our multi-tenant RDS is redirect to a mapped drive which is different depending on each school, the FMSConnect in Program Files looks like this: [FMSConnection] Redirect=S:\SIMS Trusted_Connection=No

How did you take the backup of the current server? If not done properly it will lose all the Passwords for users. Edit: as FishCustard mentioned above.

As Esteban said, a VPN would work best. you could set up a site-to-site VPN, allowing this and any other services in the future to be shared between the sites while keeping them separate.

Hi, In the past I've just imported the Databases with DBAttach, but this can sometimes cause issues with performance.

Hi LazyD. I work for an LA so we have done a fair few recently, with no apparent difference with settings / process. We have seen the issue on Windows 10 and Server 2016 std. I have a hunch it's to do with Microsoft moving to a more frequent release schedule of SQL. something to do with expceted version numbers and applied service packs but I've not had chance to test this.

Hi LazyD, we are seeing the same thing. we've tried the same things as you along with Windows updates etc. It seems to be hit and miss; Sometimes it works, other times it doesn't. I'm installing another instance today and going to be logging a call with Capita if I can't get it to work.

Capita strikes again!

When you say deployment, do you mean the deployment of the SOLUS 3 agent or SIMS? if it is the agent, I'm assuming you are defining a local admin account (eg computername\administrator)? by the fact you are getting an access denied error rather than it saying it's unable to contact the machine makes me think it's not a FW issue (although it could easily be both). can the SOLUS server get an IP address for the client? how about the other way around?

SIMS itself should be fine, SOLUS will manage the updates as this runs as a service with sufficient permissions. FMS is more of an issue (if you do use it). There are some considerable changes that need to take place for this to work correctly. If you do go with something like SCCM or PDQDeploy then that should be easy to do though.

I would suggest using 2014 for now, 2016 has only just got support so probably worth waiting. And yes it is pretty much that simple. select current version of SQL, tell it what DBs you want to migrate, tell it to make a new 2014 instance and it will move it over. you will have to update SOLUS though.

Hi, The document you attached is for Capita ONE, which is not SIMS. Do not follow it. The best thing to do is to use the SQL Migration utility ( https://myaccount.capita-cs.co.uk/Notifications/SIMS-Release-Download-Links/ ) (Capita MyAccount login required) or ask your support team nicely for some help. see https://myaccount.capita-cs.co.uk/search/RequestSharePointFile?i=KKKL5QU54zI%2Bkm8KoezlDyly2TbML08kiO8TaXohkT3oXvqcuhBXbFVtauVPfefujDsRRTjk6p4aJVKWeTYFUYNXEsMoEyymdTZTngh4aiouwKS1SRhIkaSk5PlSkC%2BJFSKraWpIQv8j8FjaG%2BHuqg%3D%3D for more info re the migration utility.

https://myaccount.capita-cs.co.uk/ - look under notifications for "SIMS Release Download Links and Product Information" ; Login required.

We have had similar (PCs able to contact server, server not able to contact PC) when the Windows Firewall is not configured correctly, however it's clear this time it's because of the IP address mismatch. it looks as though the SOLUS client can clearly see the SOLUS sever through DA as you would expect, however the client is passing it's non-DA IP (192.168 etc.) to the SOLUS server,which of course it cannot use. What happens if you try and ping the PC? does it try the 192 address too? or the DA IP (it's been a while since I've used it, it uses IP6 doesn't it?). Unless someone else has got this working, it might be worth logging with Capita as a change request.

Never tried it myself but I'm quite intrigued, Do clients that are on Direct Access show as online in SOLUS 3? Can you do 'check for update' from the SOLUS 3 Client?

Do 'View Detail', click on the server and click on 'agent deployment log'. It should tell you why it failed in there.

Could not set up a new admin user on the PC and use that?

Is the password correct in SOLUS?