rwood10

As the title says, Has anyone been brave enough to jump both feet in at the deep end and apply the update yet? If so are there any issues that anyone has experienced? Cheers

We find that when it comes to buying in a product, the support aspect is pretty much as important as the role of the actual product. As if things go wrong, the people on the other end of the phone are the ones that are going to get the issues resolved for you. We use an internet filtering system called Iceni, it is created by a company called Opendium. Their support is a one off payment per year. None of these lovely support tokens or support hours that other companies use! The cost of the support is quite reasonable as well, so great for us schools that have a tight budget. Whenever we have issues the gentlemen on the other end of the phone are fantastic! I would say 9/10 times the issue is resolved on the first call. If it isn’t then they usually get it resolved within a short time period. Definitely worth a call to them if you are frustrated with your current filtering solution or thinking of jumping ship from your local authorities filtering system