DangPro

On a 500 series board there is only the USB connect available.

Hi h4ider98 It could be that your firewall or web filter may be blocking the site. If you allow this site: http://www.activsoftware.co.uk/update You should see the update. If you contact Promethean support with the serial number of the ActivBoard they will be able to send you a link to the correct firmware. Thanks

Hi Fraserb82, In theory other MDM's will work but the Radix system has been tested and has the recommendation of Promethean.

It could be the computer is not picking up the EDID info and that would be related to the VGA cables. For testing purposes I would get a short VGA cable and test to see if it still happens.

Hi pbad, You can give this step a try: The AV322 has an internal storage, with the unit off plug it into the computer. You will see it pop up as a drive letter on the computer, delete the images on the AV322. Also, make sure the temp files are deleted on the computer. Reboot the computer. Do you still see the same issue?

Try this link for the 5.04 Activiewdriver MSI https://promethean.box.com/s/1gu9eqg37gm5ccai36rrbc5f4rh4qq15

If you are on the latest driver you will need to "connect" the board each time on the connections tab. It does not automatically connect with the latest driver. USB is a good choice and it will work.

Hi SamC, You can go to: https://needitnow.prometheanworld.com/ To find parts for your Promethean board.

Hi AndyCat, I would suggest going into the users temp folder (%temp% in file browser address line) and delete all the temp files. Reboot and give it another try. This should resolve your issue.

Hi, Yes it does need R/W access to that location as it is being updated on a regular basis.

Promethean is moving away from the Bitrock installer and the latest drivers are in MSI format.

No Worries. Let us know if you still have issues.

Hi Simon, The ClassFlow desktop needs to be installed in a users file "appdata" which will give it the rights it needs to operate. Are you installing this is a different directory?

Hi gerardsweeney , The driver 5.7 was not made to work on Windows 10. This driver come out a couple of years earlier than Windows 10.

Here is a link to a general lamp life guide. https://www.christiedigital.com/TechPapers/Christie-Lamp-Life-Explained.pdf

The lamp is warranted for 3000 hours or 3 years, whatever comes first, when bought with the projector. The actual lamp life will depend on how well the projector has been maintained. As long as the airflow and temperature is not extreme the lamp can last longer. On the PRM-10 they have normal setting and bright. The 3K hours was for normal mode and not bright. Since bright mode operates the lamp at higher power the "projector lamp hours" are adjusted for that higher use if bright mode is used. The number of hours is still the same 3K.

Is this a Promethean branded projector? IF so what is the Serial number?

Hi Patrick, ClassFlow is a cloud based software so there is no configuration. If you do have a school filter then the site will need to be white-listed. Make sure these URL's are open: promethean.api.splashtop.com classflow.comcollaboration.classflow.com

Hi, If the old version of ActivInspire is being found it must mean the old version is on the computer or in the file path. I would do a complete uninstall of all ActivInspire and ActivStudio software. You can find a lot of good articles on the Promethean support site at support.prometheanworld.com A good article to search for would be 1419

I would say the file type is .flp which originally would have been assigned to the older version of the software. The file association with .flp and .flipchart both need to point to the current version of ActivInspire. I bet once you change the association you will be fine.

Hi, The only other reason for that message to come up is if the icon on the desktop is from or pointing to another prior version of ActivInspire. I would first try deleting this Icon and in either create a new icon or just open from the start menu.

It is most likely you have an AC2 board. I don't have the order of the wires to give you but you can find replacements cables at: need-it-now-uk.myshopify.com

What board do you have? is it AC2, 300, or 500 version of board? Is this the power connector? Serial connector?

Many thanks for your feedback – we have passed this onto the development team for consideration in future releases. We will of course keep you updated if / when any changes are made to the installer package used. Thanks again for your feedback!

Hi, That sounds like the actuator has failed and would need to be replace. You can contact any Promethean business partner and see about ordering a replacement actuator. You can find a business partner by going to http://www.prometheanworld.com and select "How to Buy"