DangPro

Hi This would depend on the ActivPanel you are using. An AP7 vs an AP9 for example. It would be best to contact Promethean support. https://support.prometheanworld.com/s/telephone

Hi DaveIT The freeze only stays in effect until a signal change is detected. It could be an app that changes screen resolution for a presentation or video. Computer goes to standby/sleep. PowerPoint and Google Slides do make video changes that can cause the freeze to stop. One way to resolve this might be to use an app that doesn't change the video signal.

Hi You can contact your local Promethean distributor to obtain parts. Our support site has the following link: https://support.prometheanworld.com/s/ At the bottom of the screen is a link to How to Buy (UK) Thanks

Hi This may depend on how you are running O365. Using an app or going through the browsers use different processes. I would suggest you contact Promethean support for detailed help. https://support.prometheanworld.com/s/telephone

Hi When the certificate is installed on an AP9 it will need to be applied to three spots. Did you install it in all three spots? This article 2569 on the Promethean support site will walk you through the process. https://support.prometheanworld.com/s/article/2569 Thanks

Hi I would suggest you update to the newest ActivInspire version 3.1.10 Thanks

Hi For this type of issue it is best to contact Promethean support and report the issue. Thanks

Hi It sounds like the back lights have failed on part of the display. Software will not fix the issue it would need to be repaired. You can contact Promethean support and they can tell you if the panel is in or out of warranty and a quote for repair if out of warranty.

Hi Paul, Sorry for misreading your request. Try this link: https://promethean.my.salesforce.com/sfc/p/3000000002Zt/a/6f0000004tiQ/XvwJjsvXKk0AXt1So8yo65rawm18InaPUll3q5AzZ_Y Thanks

Hi Paul, You can find the MSI's for ActivDriver on the Promethean support site: https://support.prometheanworld.com/s/article/1291?language=en_US Thanks

Hi Viet, One of the first things that need to be checked is the version of ActivDriver you are using. The current version is V5.18.19. You can get it from the Promethean support site. https://support.prometheanworld.com/s/article/1291?language=en_US With this version of ActivDriver you will be able to update the firmware on the boards. You will also need to make sure you have a direct connection from the computer to the board with a USB cable that is less than 5m.

Hi NMarks, As to your questions about licensing for ActivInspire. Q1. Depends on the board/panel that is bought but there is generally an ActivInspire Pro license with a new unit. Q2. The ActivInspire license is valid until you get rid of the device. Once the hardware is gone so is the license. Unless a site license was purchased. Here is a link to the EULA for the Personal version of ActivInspire: https://support.prometheanworld.com/wp-content/uploads/dlm_uploads/pers-eula-en.pdf From the EULA you are correct it cannot be used with 3rd party equipment. Here is the section from the EULA: 4.2 Restrictions of Use with Third-Party Interactive Display Devices: Unless otherwise agreed inwriting by Promethean, the Software is only permitted to be operated with PrometheanEquipment or the Promethean Certified Equipment. The Software is not permitted to beoperated with any other 3rd party (non-Promethean branded) Interactive Display Devices. Youmay only use the Software in conjunction with Promethean Equipment or Promethean CertifiedEquipment and on a computer owned and or controlled by You. THE USE OF THE SOFTWAREWITH ANY THIRD-PARTY INTERACTIVE DISPLAY DEVICES IS CONSIDERED A BREACH OF THIS EULA. IfYou wish to use the Software with any third-party Interactive Display Devices then you mustpurchase a License for the Professional Edition of the ActivInspire software. Hope this helped.

Hi round2it, On the Promethean support site are several resources for ActivInspire network install. This guide is a good starting point. https://support.prometheanworld.com/wp-content/uploads/dlm_uploads/ActivInspire-Network-Installation-Guide.pdf Thanks

Hi Jobos, There is not a registry key that can be changed. Our suggestion would be on the master computer, where you capturing your image, start Inspire and answer the Flash question. Then make your image as it should capture that setting and not pop up later. We are also inquiring with the developers to see about changes. Thanks

Hi, Since Chromebooks are not part of the Promethean product line we cannot give advice on 3rd party products. I suggest you talk with your HP representative on how Chromebooks deal with multiple external monitors. Another thing to keep in mind is ActivInspire does not run on a Chromebook. You could use ClassFlow instead and that works great on Chromebooks. Thanks

Hi Fraser, Opera cannot be removed from the OPS or ACG. But you can go the main screen where there are icons to launch these programs and delete the icon. The program will still be on the system but they will not have a button to start the program. As to the firmware update it depends on what version of firmware they are currently using. The only way to update the firmware on these devices is using the update program. The update program has an update button. Is this not showing or grayed out? The panel itself does not and if you are using Radix their support can help with these questions. Thanks

Hi Dave, This has been notice in the latest version of ActivInspire and it has been escalated to the development team. You can check out https://support.prometheanworld.com/ for updates to ActivInspire and other products on the bottom half of the page. The fix will be in a future version after V2.17.68075 Thanks

If you are just wiring up for the computer then this would be the document you can use. https://support.prometheanworld.com/wp-content/uploads/dlm_uploads/TP-1741.pdf You will find around page 25 a simple diagram.

If you go to the Promethean support site they have an article about the Admin.ini file. This would be the proper way to set the update off for users. https://support.prometheanworld.com/article/1123/ Thanks

If this is a legal copy of ActivInspire you will find the license key here: C:\ProgramData\Promethean\ActivInspire If they have erased or formatted the hard drive the file will be lost. Thanks

Thanks for the update. We have raised it as an enhancement.

Hi,Promethean does have the ActiView (a visualizers) but they are all wired. Promethean does not carry a wireless visualizer.Hope this helps.Thanks

That would be the best idea. Use another known working computer on this board and see if it does the same thing. If not you know it is the computer with an issue and may need to be re-imaged.

Hi Fraserb82, You are partly correct. Depending on the version of ActivCast being used sound can be sent. 1) Android devices using ActivCast will only send images and no sound 2) If Chrome is used with the Activcast app, sound can be sent from a browser tab. You will see on the ActivCast where tabs can send sound but not the entire computer. 3) Using Airplay will also send sound. One article on the support site to look at would be 1579.

Hi Fraserb82 1) I am not sure what you mean here but I would recommend cloned/duplicate desktop. When using some of the Promethean apps they run best in duplicate/cloned mode. 2) To be able to use the full function of the panels you will need to install our ActivDriver on each of these computers. This will get around setting up each device. You can find the ActivDriver on the support site at https://support.prometheanworld.com or directly https://support.prometheanworld.com/product/activdriver 3) The on screen keyboard is usually dependent on the OS that is running and being displayed. Sometimes the type of field will bring up the keyboard. There is usually a keyboard icon at the bottom of the display that you would select to get the keyboard.