DangPro

Hi This would depend on the ActivPanel you are using. An AP7 vs an AP9 for example. It would be best to contact Promethean support. https://support.prometheanworld.com/s/telephone

Hi DaveIT The freeze only stays in effect until a signal change is detected. It could be an app that changes screen resolution for a presentation or video. Computer goes to standby/sleep. PowerPoint and Google Slides do make video changes that can cause the freeze to stop. One way to resolve this might be to use an app that doesn't change the video signal.

Hi You can contact your local Promethean distributor to obtain parts. Our support site has the following link: https://support.prometheanworld.com/s/ At the bottom of the screen is a link to How to Buy (UK) Thanks

Hi This may depend on how you are running O365. Using an app or going through the browsers use different processes. I would suggest you contact Promethean support for detailed help. https://support.prometheanworld.com/s/telephone

Hi When the certificate is installed on an AP9 it will need to be applied to three spots. Did you install it in all three spots? This article 2569 on the Promethean support site will walk you through the process. https://support.prometheanworld.com/s/article/2569 Thanks

Hi I would suggest you update to the newest ActivInspire version 3.1.10 Thanks

Hi For this type of issue it is best to contact Promethean support and report the issue. Thanks

Hi It sounds like the back lights have failed on part of the display. Software will not fix the issue it would need to be repaired. You can contact Promethean support and they can tell you if the panel is in or out of warranty and a quote for repair if out of warranty.

Hi Paul, Sorry for misreading your request. Try this link: https://promethean.my.salesforce.com/sfc/p/3000000002Zt/a/6f0000004tiQ/XvwJjsvXKk0AXt1So8yo65rawm18InaPUll3q5AzZ_Y Thanks

Hi Paul, You can find the MSI's for ActivDriver on the Promethean support site: https://support.prometheanworld.com/s/article/1291?language=en_US Thanks

Hi Viet, One of the first things that need to be checked is the version of ActivDriver you are using. The current version is V5.18.19. You can get it from the Promethean support site. https://support.prometheanworld.com/s/article/1291?language=en_US With this version of ActivDriver you will be able to update the firmware on the boards. You will also need to make sure you have a direct connection from the computer to the board with a USB cable that is less than 5m.

Hi NMarks, As to your questions about licensing for ActivInspire. Q1. Depends on the board/panel that is bought but there is generally an ActivInspire Pro license with a new unit. Q2. The ActivInspire license is valid until you get rid of the device. Once the hardware is gone so is the license. Unless a site license was purchased. Here is a link to the EULA for the Personal version of ActivInspire: https://support.prometheanworld.com/wp-content/uploads/dlm_uploads/pers-eula-en.pdf From the EULA you are correct it cannot be used with 3rd party equipment. Here is the section from the EULA: 4.2 Restrictions of Use with Third-Party Interactive Display Devices: Unless otherwise agreed inwriting by Promethean, the Software is only permitted to be operated with PrometheanEquipment or the Promethean Certified Equipment. The Software is not permitted to beoperated with any other 3rd party (non-Promethean branded) Interactive Display Devices. Youmay only use the Software in conjunction with Promethean Equipment or Promethean CertifiedEquipment and on a computer owned and or controlled by You. THE USE OF THE SOFTWAREWITH ANY THIRD-PARTY INTERACTIVE DISPLAY DEVICES IS CONSIDERED A BREACH OF THIS EULA. IfYou wish to use the Software with any third-party Interactive Display Devices then you mustpurchase a License for the Professional Edition of the ActivInspire software. Hope this helped.

Hi round2it, On the Promethean support site are several resources for ActivInspire network install. This guide is a good starting point. https://support.prometheanworld.com/wp-content/uploads/dlm_uploads/ActivInspire-Network-Installation-Guide.pdf Thanks

Hi Jobos, There is not a registry key that can be changed. Our suggestion would be on the master computer, where you capturing your image, start Inspire and answer the Flash question. Then make your image as it should capture that setting and not pop up later. We are also inquiring with the developers to see about changes. Thanks

Hi, Since Chromebooks are not part of the Promethean product line we cannot give advice on 3rd party products. I suggest you talk with your HP representative on how Chromebooks deal with multiple external monitors. Another thing to keep in mind is ActivInspire does not run on a Chromebook. You could use ClassFlow instead and that works great on Chromebooks. Thanks