jonnykewell1

Please private message me for any info on this post.

I had a call from Paxton last night after reporting this bug and was told I was going to be sent the patch but it hasn’t arrived yet.

Hi all, I’m not sure if this is the right post to jump into but I’m having problems importing photos into net2 after installing the net 2 client. When I select ‘get picture’ and press open nothing happens. It’s fine on my machine in the office but not staff machines. Has anyone else experienced this? Thanks.

This happened to us today and caused all sorts of headaches!

Might be a different problem but it was known to affect server 2016 vms. Needs to be applied on the hyper v hosts only.

I had an issue with veeam backups for server 2016 and was given these instructions by Veeam support. n order to resolve it, I would like to ask you to perform the following: 0. Make sure that no jobs are running. 1. Download the hotfix: https://storage.veeam.com/Fix_164032_8ae0a13785.zip 2. On each and every Hyper-V host (that are added to Veeam) and on the main Veeam Backup & Replication server stop service named "Veeam Data Mover service" manually, then find and kill process "VeeamPSDirectCtrl_X64.exe" if present. 3. Open [C:\Program Files (x86)\Veeam\Backup Transport\GuestInteraction\VSS\] folder on the Hyper-V host and rename original [VeeamPSDirectLib_x64.dll] to [VeeamPSDirectLib_x64.dll_orig]. 4. Copy DLL from the provided FTP location and replace DLL you have just renamed. 5. Run service "Veeam Data Mover service" manually. After that, please re-try the job(s) and let me know the results. I will be waiting for your answer.

We use SIMS Intouch and used to use Call Parents. We also have SIMS Parent App which can send notifications to the App.

Thanks @hilcRwise I was just coming back to say turn that off. I then upgraded the firmware (not sure I needed to) and all worked fine.

Did you ever find a fix for this? I'm Experiencing exactly the same problem. The brother firmware updater tool doesn't even recognize a device is plugged into the computer.

We've just managed to import the ATF file which is good, the data manager is just about to check the salutations and address files which is probably a little difficult considering we don't know much about them yet? Would you say that we then need to accept them in sims from offered and then run the synchronization into parent pay?

Thanks for this @Cache. Do you need all CTFS back from the primary schools to get the UPN into SIMS or can this be imported from the local authority final offers spreadsheet which includes UPN?

Morning everyone, We are new to parent pay so everyone is still finding their feet with it. This week we were told that new Year 7's will be going on a school trip midway through September and ideally we would like to take the money through cashless methods as soon as possible. I was told by a colleague that her daughters primary school have already started issuing parent pay usernames and passwords to new parents for September but how is this possible when they are not on roll in SIMS until the start of September and subsequently won't sync into parent pay? We also need to think about consent for the school trips before we take any money. We use parent app for this and can invite pre-admissions parents to it if need be which will probably be the preferred method. How does your school manage this please? Any advice welcome. Thank you

No I didn't get anything either. I tried to call them on Friday but the number didn't work which I thought was a little strange. My colleague joked that they might have gone bust..

Hi all, I’m not sure if any of you still use Pcounter but I received an email this morning saying that the supplier AIT have gone into liquidation. Altmanim.com appear to have taken over their contracts. Jonny

Thank you for sharing this, I’ll do my best to get along to one of the flybys.

@themightymrp

If I remember rightly all I did last time was remove the Computer from solus, delete its old entry from DNS and then add the new machine in solus and all worked fine. Give it a try.

Recent data is in SIMS but older data that they sometimes use to compare wasn't transferred from our old MIS when we moved into SIMS. I've seen that you can export some data from 4matrix but are the progress 8 scores calculated different between 4matrix and Sisra if we were to reimport the data?

Hi everyone, it looks like we are moving from 4matrix to Sisra which from my side of things is great as it all runs online. From the data side of things,have any of you already made the move from 4matix? How did you find backing up your data? We have lots of different series for various year groups and assessment points that are mostly only stored in 4matrix. We don’t have long to export the data either. Is it possible to get any sort of read only access to the data? I got told that we can just give them a call and they’ll sort us out with access but it didn’t seem very convincing.

Me please , Happy New Year!

Hi everyone, When we came into work yesterday we had numerous users (not all) who could not connect to their emails through the Oulook application but Web mail worked absolutely fine. I checked on the Microsoft Health status page in the morning and couldn't see any known errors for exchange. We use the Azure directory sync and that all seems to be connecting and syncing fine. In the afternoon 2 new errors appeared on the Microsoft site saying that users were having trouble accessing emails on certain tiers across multiple protocols. I thought that this was it and Microsoft would eventually get round to fixing it the issue. I've come into school today and the problem is still occurring (it's not for everyone) and the Microsoft service errors have now disappeared. Is anybody else having this issue as i'm starting to think it's something local that's causing it now? my colleague has an open support call so we will see if anything comes of that today. Thank you.

We have it and yes it's rubbish. I have to try and find a member of staff in school who has a student on roll just so I can see how it looks /work. It would be nice to be able to test it as an administrator. Users always complain they that they have been signed out of the app, Notifications at random times of the day even though it's set to the evening. The list goes on..

Thanks for all help. I managed to get through to support who remoted in, downloaded a new version, installed it on my test client and then had to trick it into running as an older version? They've changed the way the software updates in the latest version by the sounds of it and that's why we've had to do this. I've had to redeploy the MSI in group policy with a new launcher file and the settings file so that it overwrites on next boot. I think it's time I looked into running it from a network location by the sounds of it.

Good Morning, Bit of a strange one. We have a laptop running windows 10 and office 2016 in school. All has been fine for months but this morning when the user opens up outlook and tries to save a picture from an email by right clicking and selecting 'save picture as' , the G drive network location doesn't appear under This PC. All other drives do? It is available in file explorer and other windows applications but not outlook. I have even tried pinning it to Quick Access but it says location unavailable. I noticed UAC was enabled so I turned that off after something that I read online but that doesn't appear to have resolved the issue. Does anybody have a possible solution? It's the heads machine so it's hard to get time to actually look at it in great detail. Thanks, Jonny

I didn't update the server, the clients just usually go out and update themselves but are failing in an update look. Was I supposed to update the 4matrix manager aswell to a new version?