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Hi, If you have ActivBoards then you will want to focus moreso on the Projectors rather than the ActivBoards themselves. Or did you mean ActivPanels (big interactive TV)? In either case, I would be checking the following: 1. Display settings on the PCs - Lowering the refresh rate and/or resolution and testing after each change. 2. Cabling between the PCs and ActivPanel/Projector - Signal degradation can become a factor the longer the cabling becomes. Maybe try connecting a shorter cable directly, if currently using wallboxes/extensions/trunking. Hope this helps.

Hi, Promethean does provide a guide for network install here. In terms of how to carry this out using Intune, the following thread might prove useful to you. /forums/promethean-direct-support/229195-activinspire-install-issue.html Thanks

Hello, Have you tried uninstalling and reinstalling ActivManager? We have seen this issue only a couple of times but after we started it from the program file, it seemed to resolve it. Perhaps it is worth creating a shortcut on the desktop to avoid having to go into program files to find it again?

Do you know model of ActivBoards you have and the firmware they are running? We know that certain models can be affected by browsers like Chrome or Edge, depending on how up to date the firmware is.

Have you checked the Group Policies (if any)? These can cause similar issues. Does the error occur on the same machines when applying an "out of the box" Windows OS image?

Is the teacher only seeing this issue in ActivInspire? Does the pen work if she tries to navigate around the OS with it, opening other applications, browse the internet, etc? If this seems to be isolated just to AI, then you may want to check the "Touch Input Handling" setting is set to "Touch or Stylus". You can find this in ActivInspire under "File > Settings > Settings tab > Dual Mode ActivBoards". If that doesn't help, you may need to contact the support team so they can take a deeper look into it.

Hi Simon, A few questions so that we can understand the issue a little better: 1. Does ActivInspire crash if you try to create a new flipchart from scratch? Or is it only happening when amending old files? 2. If not on new flipcharts, are there specific flipcharts which seem to cause this issue? 3. If so, do they contain any Flash elements or content unlike that found in a working flipchart? 4. Does the crash occur only when interacting with the flipchart from an interactive display (ActivBoard, ActivPanel, SMARTboard, etc)? Does it happen if working from the PC? Thanks James

Thanks for that. So it would appear that the firmware is not entirely up to date. If the issues persist, I would suggest getting in touch with our support team who can help troubleshoot them and explain the firmware update process if required. Thanks

Hi, Thanks about the firmware. Will keep an eye out for it. Glad to hear that the ActivBoard seems to be behaving better. Hopefully that continues to be the case. Thanks

Hi, Can I ask what firmware the ActivBoard is running according to ActivManager? Thanks ----------------------------------------------------------------------------------------------------- Whilst I am an employee of Promethean Ltd the views expressed in this forum are completely my own and do not represent the views of Promethean Ltd and its employees #TeamPromethean