Michael Posted November 26, 2020 Posted November 26, 2020 Hi all, I've reported this issue to Google including a video capture. Be interesting to see if you G Suite users can re-create this issue - - Either a Windows 10 workstation or Windows Server device - Download Google File Stream - If you right click the .exe and go to the Details tab, it should read version 43.0.8.0 (at the time of writing) - Proceed to install File Stream as normal - Login using your school or work account and it should work as expected - Wait for File Stream to silently upgrade to version 44.0.10.0 in the background - Now manually sign out of File Stream and attempt to re-sign in - At this point I see: - Things to observe - - If you logged into File Stream prior to it silently upgrading to 44.0.10.0, it'll still continue to work - It only becomes an issue if you sign out of File Stream and attempt to sign back in - @gmail.com accounts work as expected regardless and are not affected - The only workaround at the current time is to uninstall File Stream, restart and installing File Stream 43.0.8.0. Sign in before it auto-upgrades again. - I can re-create this at different sites, different ISPs and different devices. Just curious if anyone else can and if so, please log it with Google. 1
Ratcliffepg Posted November 26, 2020 Posted November 26, 2020 Hi Micheal We have logged the same issue with Google a couple of days ago. 1
Michael Posted November 26, 2020 Author Posted November 26, 2020 Thanks for confirming, much appreciated
LeMarchand Posted November 26, 2020 Posted November 26, 2020 This could explain why the users who have brand new W10 laptops can't sign into GFS. Will be able to confirm when on site tomorrow.
LeMarchand Posted November 27, 2020 Posted November 27, 2020 Ours turned out to be a different problem. Solved now - I hope...
Michael Posted November 27, 2020 Author Posted November 27, 2020 Ours turned out to be a different problem. Solved now - I hope... So out of curiosity, you don't have issues with users signing in 'as new' on File Stream version 44? If you can successfully, what's the whole build number?
LeMarchand Posted November 27, 2020 Posted November 27, 2020 So out of curiosity, you don't have issues with users signing in 'as new' on File Stream version 44? If you can successfully, what's the whole build number? Sorry - moved onto my O365 school. Downloaded GDFS but the version was the 43.0.8.0 one (has Google pulled the newer one?). Not back at the Google school until Tuesday and no-one to get a sensible answer from! The problem I was having was due to the way the IE proxy GPO was set, which wasn't playing ball with 20H2. Chrome and Edge proxy is set by the appropriate GPOs, and I didn't even check IE. Once it was getting the correct proxy the users could sign in.
Michael Posted November 27, 2020 Author Posted November 27, 2020 Sorry - moved onto my O365 school. Downloaded GDFS but the version was the 43.0.8.0 one (has Google pulled the newer one?). Not back at the Google school until Tuesday and no-one to get a sensible answer from! The problem I was having was due to the way the IE proxy GPO was set, which wasn't playing ball with 20H2. Chrome and Edge proxy is set by the appropriate GPOs, and I didn't even check IE. Once it was getting the correct proxy the users could sign in. That sounds about right, as 43.0.80.0 was the build I got too. By all means, try and authenticate into it using any device once it's updated to 44.0.10.0.
Danp Posted November 27, 2020 Posted November 27, 2020 I'm running 44.0.10.0 , signed out and back in again fine.
Michael Posted November 27, 2020 Author Posted November 27, 2020 I'm running 44.0.10.0 , signed out and back in again fine. Thank you - I can only do this with a @gmail.com account. I still can't logon using a custom work or school domain.
Danp Posted November 30, 2020 Posted November 30, 2020 Thank you - I can only do this with a @gmail.com account. I still can't logon using a custom work or school domain. Very odd, mine is with a school domain
Michael Posted November 30, 2020 Author Posted November 30, 2020 I've contacted Google again, still working on the case. No indication on whether it'll be a G Suite tweak or a new File Stream client to be pushed out. The error seems to indicate a server error Google's end. The only fix is to uninstall and re-install version 43. @Danp - Is your domain a .sch.uk or something else, such as .co.uk or .org?
Danp Posted November 30, 2020 Posted November 30, 2020 @Michael it's a .com (UK school, not my choice!)
Michael Posted November 30, 2020 Author Posted November 30, 2020 (edited) I think I've narrowed the problem down - just tried with a .academy extension and it works signing into Filestream v44. If I try anything ending in .sch.uk I get that error. Edited November 30, 2020 by Michael
Ratcliffepg Posted November 30, 2020 Posted November 30, 2020 Hi Micheal We have a .com address still get the issue, as you know.
Michael Posted December 1, 2020 Author Posted December 1, 2020 Hi Micheal We have a .com address still get the issue, as you know. I presume you can sign in using an @gmail.com account?
Michael Posted December 1, 2020 Author Posted December 1, 2020 I've since sent more screenshots, another video capture as well as a HAR file in Google Incognito mode at their request.
LeMarchand Posted December 1, 2020 Posted December 1, 2020 That sounds about right, as 43.0.80.0 was the build I got too. By all means, try and authenticate into it using any device once it's updated to 44.0.10.0. I can't see a way to manually update, and it doesn't seem to want to do it automatically, I'm afraid.
Michael Posted December 1, 2020 Author Posted December 1, 2020 I can't see a way to manually update, and it doesn't seem to want to do it automatically, I'm afraid. You could make sure the Google Update Service isn't disabled. There isn't a manual way to update (as far as I know). File Stream still auto-updates to v44 within a short period for me when testing.
Michael Posted December 1, 2020 Author Posted December 1, 2020 According to this site there's now a 44.0.12.0 build.
Ratcliffepg Posted December 1, 2020 Posted December 1, 2020 Lets hope that fixes the issue... not arrived here yet, but always take a few days to appear.
LeMarchand Posted December 1, 2020 Posted December 1, 2020 You could make sure the Google Update Service isn't disabled. There isn't a manual way to update (as far as I know). File Stream still auto-updates to v44 within a short period for me when testing. Neither disabled, and both stop themselves fairly soon after a manual start.
Michael Posted December 1, 2020 Author Posted December 1, 2020 I think Google for G Suite admins should provide the latest 5 builds of File Stream as an option, for the purpose of testing. Just makes testing extremely difficult otherwise. I don't like the idea downloading off third party sites (just in case).
Michael Posted December 1, 2020 Author Posted December 1, 2020 Neither disabled, and both stop themselves fairly soon after a manual start. You could try closing/exiting File Stream and re-opening to see whether this is enough to apply the update. I'm not sure if it does it dynamically or per reboot.
LeMarchand Posted December 1, 2020 Posted December 1, 2020 Nope. Still saying it's up to date on 43x.
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