External ICT Support Company contract expiring

[yasdnil]

Hi all,

 

I am the ICT support technician at a Primary School with approx 300 students in Yorkshire.

 

The school has an external support company which provides printers, laptops, desktops, and on-site support. Early next year our contract with them is expiring and I have been asked to get some quotes from at least 3 companies for the governing body to decide on.

 

I don't like having a waiting period for problems I can solve myself and much prefer doing that for everyone's sake. Whenever I have to call them out for help it is almost always because I've realized I have too much on my plate (I work 25 hours a week and my role is quite broad) and we may as well use them! I am able to solve most problems myself, though in some areas I am not 'supposed to', or unfamiliar with the set up provided by our outside company so it's easier to get them to come in.

 

I have 2 questions for anyone who would care to pipe in.

 

1. Have you any experience with particular outside support companies in the Yorkshire area and any you would recommend?

2. From day one I have felt a little restricted in supporting the school as best I can so I am considering asking for more responsibilities and freedom in my role (and probably more hours to cope with it) and feel like this is a good opportunity to do so. Has anyone been in a similar situation before?

 

Thanks, this is a great forum!

[DT2]

Try CNT.

take on all manner of support contracts, very capable and a good support team.

The support there will work with you to resolve any issues, so you get the freedom you're looking for whilst still having the backup if/when required.

 

DT

Edited October 3, 2011 by DT2

[RTFM]

You could speak to Luke @Millgate. I know they do this sort of thing

[bondbill2k2]

STONE have always been very reliable and great service for us, not the cheapest around but their customer service is great and always been able to get replacement parts or someone out next day

[crazytechnician]

Where abouts in Yorkshire are you? If you're in the South Yorkshire Area, Sigma IT in Rotherham are really good.

[yasdnil]

Where abouts in Yorkshire are you? If you're in the South Yorkshire Area, Sigma IT in Rotherham are really good.

 

Thank you for all the replies. We are in York (so Northern Yorkshire). Anything local would be great.

[Millgate]

We cover the whole of the UK

[yasdnil]

We cover the whole of the UK

 

Maybe I'll get in touch with you soon then