Ticketing System

[S_Hannah]

Hi,

 

Does anyone know of a script that is similar to the RM Support website, where people can log a ticket, then we can keep updating the call, and we can have a referer to the KB article straight from the calls

 

Thanks

S_Hannah

[plexer]

several available. We use my little helpdesk.

[Sylv3r]

If you do a search on the site for "helpdesk" you will find at least 30 - everybody has their own preference to which they think is the best.

 

We use Help Desk Software, Customer Service Software and Live Chat Software - Kayako

[Edu-IT]

We use Spiceworks. Doesn't have KB functionality yet though.

[dwhyte85]

We use SpiceWorks - it's very good, has lots of cool features but as said above no KB function.

 

Although, we could just link to pre-created guides on our network by means of hyperlink/UNC paths but fairly confident staff wouldn't read it :-)

[Chillibear]

osTicket:: Open Source Support Ticket System or OTRS::Open Source Trouble Ticket System - Service Support System::Welcome! are two pretty popular open source ticket tracking systems.

[S_Hannah]

Brilliant,

 

Thanks guys, will have a look at a few of these.

 

Thanks

S_Hannah

[ICTNUT]

Hi S_Hannah,

 

Alot of schools are using our offering, although it's more than just a helpdesk, you can get yourselft a no obligation 14 day trial by clicking the link in my signature below.

[Devontechie]

I've used Liberum Helpdesk before which is Open Source.

 

Steve

[CyberNerd]

Best Practical: RT: Request Tracker

 

is email and web based ticketing system

[Messa]

ACCORD5 — Trellis Desk

 

[colly72]

NetSupport do a really nice helpdesk system, which integrates with Active Directory. It's quite cheap too, from memory.