Remote support

[TechSupp]

Just gave my mother a laptop and internet access...now I need to support her when she gets stuck. Whats the best (free if at all possible) solution so that I can do effectively a remote desktop session to show her how to do something when she gets stuck. She is on a wireless dongle (3G) and I have a broadband connection.

[bossman]

LogMeIn for personal use is free

[sparkeh]

LogMeIn Free could be a good choice

[Mcshammer_dj]

Instant Housecall Free Remote Support and Free Remote Access Software

 

not bad and allows full control

[EduTech]

another +1 for LogMeIn you could also use TeamView

 

James.

[mac_shinobi]

Team Viewer

 

TeamViewer - Free Remote Access and Remote Desktop Sharing over the Internet

 

Although as above logmein is great

 

not sure how they will fair with the 3G connection though.

 

Short of that a version of VNC

[mac_shinobi]

another +1 for LogMeIn you could also use TeamView

 

James.

 

beat me to it lol

[Potato-Peeler]

A little odd but msn messenger has a remote desktop service? It works surprisingly well to.

Or Logmein....

[SteveBentley]

My mum's machine has a VNC server, started from an icon on the desktop rather than as a service, and one of the Dynamic DNS clients on her router so I don't need to get the IP address out of her over the phone.

[Mcshammer_dj]

Instant Housecall Free Remote Support and Free Remote Access Software

 

not bad and allows full control

 

The real advantage of this system is that the user makes the call for help via a simple web page. This then contacts you to allow you to support the system.

 

I use it to help out a couple of mates. Even if they remove the software it will reinstall when they go the the webpage again.

[SteveBentley]

A little odd but msn messenger has a remote desktop service? It works surprisingly well to.

 

Not too surprising - AFAIK it's effectively just a different interface for Terminal Services/Remote Desktop

[TechSupp]

Thanks to all, LogMeIn it is then, used it before so don't know why I didn't think of that in the first place.

[NeoPlosive]

Recently discovered TeamViewer 4.

 

It's nice and simple - saves fiddling around with any firewall configurations.

 

Easy UI too.

[Little-Miss]

You know what i use to help my dad.....messenger! worked fine for me...

 

Ah potato-peeler beat me to it!

[powdarrmonkey]

Trust me, upload from that 3G dongle will be sloooooooooooooow (that's the ghostly voice of experience ).

[mbhmirc]

ntrglobal have one to

[mjeff]

For those of you who need a professional remote support solution should try BeAnywhere Support Express. Remote control, file transfer, live chat, support statistics, etc.

 

beanywhere.com