IanT Posted September 25, 2008 Posted September 25, 2008 Hello Guys, Just a quickie to find out what Helpdesk software you use at the school. I've used a few in the past and installed some like....touch paper, web centre, custom built one. What ones do u recommend? Thanks.
EduTech Posted September 25, 2008 Posted September 25, 2008 (edited) There are a few threads about this now.. recommend you do a search and that should get you an answer. James. http://www.edugeek.net/forums/windows/11193-helpdesk-software-free-not.html http://www.edugeek.net/forums/general-chat/10744-helpdesk-software-becta.html Also try My Little Helpdesk. http://www.opsoftware.co.uk/pages/products/my-little-helpdesk.php Edited September 25, 2008 by EduTech
IanT Posted September 25, 2008 Author Posted September 25, 2008 thanks mate, I will have alook at all.
budgester Posted September 25, 2008 Posted September 25, 2008 I'm a member of the dev team for IRM so thats what I use.
timzim Posted September 25, 2008 Posted September 25, 2008 We started using Spiceworks earlier this year and so far it's been really impressive. Free too.
Sylv3r Posted September 25, 2008 Posted September 25, 2008 Help Desk Software, Customer Service Software, Customer Support Software here
Edu-IT Posted September 25, 2008 Posted September 25, 2008 My Little Helpdesk OP Software - My Little Helpdesk
Netman Posted September 25, 2008 Posted September 25, 2008 We started using Spiceworks earlier this year and so far it's been really impressive. Free too. +1 for spiceworks
browolf Posted September 25, 2008 Posted September 25, 2008 (edited) liberum. Liberum Help Desk it's in asp. if u know that it's pretty easy to tinker with the format of pages. probably a lot simpler than other packages. Edited September 25, 2008 by browolf
tmcd35 Posted September 26, 2008 Posted September 26, 2008 +1 for spiceworks Another +1 (erm that's now +2?) for Spiceworks.
reggiep Posted September 28, 2008 Posted September 28, 2008 Didn't my little helpdesk used to be free? £150 now!!
maniac Posted September 28, 2008 Posted September 28, 2008 I use MLH and you can still get it for free if you can find the right part of the site with the form to fill in. I have no objections to paying for it however, as you then get proper support and access to updates. It's a great helpdesk system, with a whole host of useful features, and it just works! Mike.
JJonas Posted September 29, 2008 Posted September 29, 2008 I use MLH and you can still get it for free if you can find the right part of the site with the form to fill in. Mike. Could you post a link to the right part of the site?
tominyork Posted September 29, 2008 Posted September 29, 2008 We use Zendesk. Help Desk, Customer Support & Customer Service On-Demand Software From Zendesk fulfordit.zendesk.com
maniac Posted September 29, 2008 Posted September 29, 2008 I asked about this because I have no budget, but just got quoted £75. Looks like they changed it recently. The link in This Post from July no longer works, but in July it did, as I actually filled in the form and obtained a single download of the product for free. Saying that, £75 is cheap as it is a good helpdesk system. Mike.
contink Posted September 29, 2008 Posted September 29, 2008 I have a query on this but it's a bit more exotic... Because I'm working with more than one school I'm really after something that is *nix compatible and web based. Anyone in the same position got any suggestions..
HodgeHi Posted September 29, 2008 Posted September 29, 2008 I use a php script one called hesk. It uses a MySQL back end. It is a good little system really. Got no bells or whistles but it does work (apart from the fact that i seem to be the only on e who uses it). You can find it here: Hesk I am in the process of looking to see if i can tart it up a bit as this seems to be the only thing that lets it down if you ask me, apart from the lack of report creation. 1
FrankKelly Posted October 9, 2008 Posted October 9, 2008 We use Bridgetrak (HelpDesk Software from ScriptLogic: Creators of BridgeTrak Help Desk Software, Password Reset / Password Management, and Remote Computer Support Software) By the way, scriptlogic will be giving away several licenses of this product on their "The Value of Help Desk Service in Today’s Economy" webinar very soon: Attend "The Value of HelpDesk Service in Todayâ??s Economy" Webinar
maniac Posted October 9, 2008 Posted October 9, 2008 (edited) I use a php script one called hesk. It uses a MySQL back end. It is a good little system really. Got no bells or whistles but it does work (apart from the fact that i seem to be the only on e who uses it). You can find it here: Hesk I am in the process of looking to see if i can tart it up a bit as this seems to be the only thing that lets it down if you ask me, apart from the lack of report creation. I used hesk at my last school, and heavily modified it including the ability to alocate jobs to people, writing a log table to track changes, and wrote some reporting functions into it. Was a very functional helpdesk. I also modified the origenal helpdesk scripts into an assets management system, and linked the two. My code was very messy thou as I was teaching myself PHP while I developed it, it was too much work to go back and re-author it all once I realised I hadn't stuck to any sort of decent standards when I added the modifications, so I stopped developing it and opted for My Little Helpdesk in my new school. AFAIK my last school still use my modified HESK install. Edited October 9, 2008 by maniac
Whyyoublockmyinternets Posted October 14, 2008 Posted October 14, 2008 liberum. Liberum Help Desk it's in asp. if u know that it's pretty easy to tinker with the format of pages. probably a lot simpler than other packages. +1 from me too. Works very well
Lyndon Posted June 20, 2009 Posted June 20, 2009 We use Parature (Help Desk Software, Customer Support & Customer Service Software from Parature, Inc.) at Florida State University and its a good product for help desk software. Easy to use and has some great tools to manage mass emails. It appears that they have over 800 schools using their product as their support tool.
mtdmitchell Posted July 9, 2009 Posted July 9, 2009 Sysaid helpdesk software is brilliant and is fully loaded with all the features you will ever need, Also has asset mamangement built in. Help Desk Software by SysAid its not cheap for a large scondary school! although i do use a free version for up to 50 cleints at one of my primary schools
Geoff Posted July 9, 2009 Posted July 9, 2009 glpi here. GLPI - Gestionnaire libre de parc informatique
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