Senso V2 - The Saga so far!

[BKGarry]

So migrated over to Senso v2 so far and the issues I have experienced so far:

 

• Was not initially logging any web traffic at all, took a while to get that working
• When you resolve a violation on a log and move onto the next etc, only the first one actually marks as resolves but it marks the following a true positive just not resolved - Ticket opened for a while on this
• (small annoyance) you can just hit the left and right arrow keys to move through logs anymore
• no MacOS client!
• Filter Categories seem to be overly zealous and the amount of stuff blocked saying its AI etc just caused issued
• Currently stopping Chromebook being able to copy and paste images (or even paste screenshots) into any Google Sheets, Slides or Docs
• No ability (that I can see) to set a shutdown schedule task on windows machines
• Had to disable Network Prediction on Chromebooks and in Chrome because it would just jump to the first website on Google, and that was usually blocked as an add
• If you have 1080p 13" windows laptops (like our staff) with the default windows scaling the layout just goes above one and other with the group lists so that has unnecessary scrolling
• Google Classroom sync seems broken, help chat said "currently disabled with a bug" have to manually run the sync, as automatic sync says "no courses"

 

There are probably more but I can't remember but wow this feels bad, like bad bad and I really am not happy with a lot of it, may have to look at moving away, because this just feels bad as right now

 

Anyone else feel like we are just on one big beta release with this?

[BKGarry]

So after a day with my head buried in the Chrome development tools etc, I think I found the cause of not being able to past/insert images within Google Workspace apps.

 

When switching on the verbose mode specifically on the Senso v2 extension I saw messages like this:

 

[WebControl] Blocking background request to filesystem: https://docs.google.com/persistent/docs/documents/........
As category results are still pending

 

so I have added (temporarily) a web exception ruleset item as below

 

 

This seems to have solved that issue for now.

[David44]

Thanks for the update. We seem to be experiencing the copy/pasting image issue but hadn't linked it to Senso yet.

We've just added 

googleusercontent.com

gstatic.com

fonts.googleapis.com

apis.google.com

accounts.google.com
 

as web exceptions to web filtering as parts of the Google Site that is set as our student homepage wasn't loading.

It's been a pretty shoddy role out. They weren't going to migrate anything from the old system for us until we made a complaint via our reseller.

It's still not possible to get a list of all console users either (it is, but it involes going in to Developer Tools and finding and downloading a JSON file rather than it being a simple button on the GUI).

[Steve21]

It's absolutely terrible, nothing seems to be working properly to the extent we haven't even rolled it out to staff yet after the upgrade (and that's even compared to the "semi-working" V1...)

So many features we used to use have had to be raised back to them as items aren't even working

Definitely doesn't feel like this has been tested at all, or in such a small use case that testers only have had one device to test it on

Steve

 

[BKGarry]

It does feel like a beta test, I get that it's hard to rebuild an entire system like this but this added onto everything else is making this beginning of the academic year a total nightmare 

[Olliedawg]

This is not giving me the confidence to upgrade ours to V2...

[Sylv3r]

We jumped in the summer and we don't appear to have the issues that many of you are facing, but we've come across a few including features that we were told would be available for September that haven't.

 

I've been in contact with their support team on a daily basis, but more so around things having changed and found in a different location rather than fundamental issues, although there's been a couple such as editing the existing policies I Setup as the rest of the team are unable to edit (add additional staff into the notification groups) coming back as not having the required permissions - this has been logged as a bug and they were able to replicate it.

[psydii]

Just out of interest, in the help-about menu - what version does it say you are running?

[BKGarry]

5 minutes ago, psydii said:

Just out of interest, in the help-about menu - what version does it say you are running?

Interestingly 3.0.0

[BKGarry]

8 minutes ago, Sylv3r said:

We jumped in the summer and we don't appear to have the issues that many of you are facing, but we've come across a few including features that we were told would be available for September that haven't.

 

I've been in contact with their support team on a daily basis, but more so around things having changed and found in a different location rather than fundamental issues, although there's been a couple such as editing the existing policies I Setup as the rest of the team are unable to edit (add additional staff into the notification groups) coming back as not having the required permissions - this has been logged as a bug and they were able to replicate it.

What OS's are your End Users running? Just out of interest.

[Sylv3r]

Predominantly Windows 11 but we do have some Chromebooks in the mix.

[Sylv3r]

10 minutes ago, psydii said:

Just out of interest, in the help-about menu - what version does it say you are running?

3.0.0 here too.

[psydii]

Yup us too.  We use only a tiny subset of its features, which seem to be working well enough, but was intrigued by the version.

[BKGarry]

still have issues where the ssl exceptions do not kick in, and this causes onshape to stop working for student 😞

[colly72]

Custom web rulesets not working, groups not showing online users, Google Classes not showing, or showing duplicated, the list goes on.

[dfergusson]

Ahh, so I’m not alone with the list of issues here.

To add to it:

• Wake-on-LAN (WOL) is still not working. It was meant to be fixed and ready by Monday this week.
• Scheduled shutdown is working, except it currently ignores the setting to apply or not apply to logged-in users.

[BKGarry]

27 minutes ago, colly72 said:

Custom web rulesets not working, groups not showing online users, Google Classes not showing, or showing duplicated, the list goes on.

 

I have found I have to run the Google Classroom sync manually to work, automatic overnight does not.

[BKGarry]

2 minutes ago, dfergusson said:

Ahh, so I’m not alone with the list of issues here.

To add to it:

• Wake-on-LAN (WOL) is still not working. It was meant to be fixed and ready by Monday this week.
• Scheduled shutdown is working, except it currently ignores the setting to apply or not apply to logged-in users.

Ok, I am being blind, I cannot see where to set Schedule Shutdown at all!

[dfergusson]

3 minutes ago, BKGarry said:

Ok, I am being blind, I cannot see where to set Schedule Shutdown at all!

Policy name is "End Session", this is set under Policies under the group you want this for.

Edited September 17, 2025 by dfergusson

[BKGarry]

Just now, dfergusson said:

Policy name is "End Session"

Guess what, I am organisational admin, and do not have it 😉

[dfergusson]

2 minutes ago, BKGarry said:

Guess what, I am organisational admin, and do not have it 😉

How odd, you should do.

[BKGarry]

It may be a licensing issue, as it is not in my menu bar either

[BKGarry]

Yup, I had it in v1 but v2 it is part of something that I am not licensed for

[dfergusson]

3 minutes ago, BKGarry said:

Yup, I had it in v1 but v2 it is part of something that I am not licensed for

Should be part of:
Network Cloud
Enterprise Cloud

[BKGarry]

Yeah I have:

Class Cloud

Safeguard Cloud

Web Content Filter

 

Was there in v1, oh well, I may just make a shutdown batch file and have that run at night.