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We've started the migration to v2, and I'm not impressed with a number of things. Firstly, there was no migration tool/assistance from Senso at all. Yes, they plug you into the customer success team but they really don't seem to do much at all. In a large muitli-site setup that we have, with dozens of polies and niche configs for particular sites, this has caused resource issues as we're only a small central team, looking after 25+ schools, so the 'other' work work is still piling up elsewhere. We only took the dive to v2 because we had several hundred devices black screening with a cursor, that was confirmed as being an issues with v1, and would not be fixed. We are now only a few schools in, and there's issues with screen broadcasting and have been told this is being worked on and should be available at some point after Easter. This is a fundamental teaching tools that should have been one of the first modules to be ready to go. We're also getting machines that have been moved to v2 now not connecting to the internet after login. If we stop the Senso service, the internet pings to life. Also, if we reboot the machine and login again, the internet then works. This whole thing has driven me crazy to the point that we will not be renewing Senso again, and will be looking for alternatives later in the year. Even if we have to buy several tools, we will do it as we have lost faith in the product.

So migrated over to Senso v2 so far and the issues I have experienced so far: Was not initially logging any web traffic at all, took a while to get that working When you resolve a violation on a log and move onto the next etc, only the first one actually marks as resolves but it marks the following a true positive just not resolved - Ticket opened for a while on this (small annoyance) you can just hit the left and right arrow keys to move through logs anymore no MacOS client! Filter Categories seem to be overly zealous and the amount of stuff blocked saying its AI etc just caused issued Currently stopping Chromebook being able to copy and paste images (or even paste screenshots) into any Google Sheets, Slides or Docs No ability (that I can see) to set a shutdown schedule task on windows machines Had to disable Network Prediction on Chromebooks and in Chrome because it would just jump to the first website on Google, and that was usually blocked as an add If you have 1080p 13" windows laptops (like our staff) with the default windows scaling the layout just goes above one and other with the group lists so that has unnecessary scrolling Google Classroom sync seems broken, help chat said "currently disabled with a bug" have to manually run the sync, as automatic sync says "no courses" There are probably more but I can't remember but wow this feels bad, like bad bad and I really am not happy with a lot of it, may have to look at moving away, because this just feels bad as right now Anyone else feel like we are just on one big beta release with this?

Hello, I have found out the hard way and wanted to share this information to see if this might help anyone else. During the summer we got onboard with Senso, coming from Impero. Software does seem like it worked well and so we pushed the client out to all devices. During the same summer we also upgraded to ESET Protect, which is also fully cloud. Not long after doing this and all staff returning we have discovered that the devices which both software were installed on started to Bluescreen randomly. And by randomly i mean literally no correlation with anything the staff members are doing. After many attempts to fully update, reinstall driver packages and resetting the devices the bluescreening would always come back straight away. After extracting the crash logs it looks like it came back to a possible issue with NETIO related to the ESET client. I then contacted ESET support to see if we could get this resolved. ESET then responded with the following "Do you run Senso in your environment? This is a known issue causing BSOD with ESET currently and we are still investigating and working with Senso Support to identify the issue and provide a workaround/solution." upon finding this out we liaised further with Senso and ESET to come to the following workaround; Disable the WFP Driver within Senso - This will resolve the issues at the expense of the following features; Dedicated Teacher Machine - https://support.senso.cloud/support/solutions/articles/79000116254-dedicated-teacher-pc Broadcast Screen – The options to select their own screen as “my computer” , you can add the teachers device to the group which will allow you to select the teachers device to be broadcasted. Website logs and control – We will not be able to record any visited URL’s nor we will we be able to control website access with block web etc. Application Control – Application logs will in fact still collect, however you will not be able to apply restrictions around what users can access Any element of Senso that will require packet \ IP level inspection will fail as this is what the WFP driver is used for, this is a complete list of functions you would lose when disabled. Upon applying this to a staff senso group, this was automatically disabled by senso and the devices have now seemingly cleared up, I'm only a few days in but will update if this is still an issue. This is the script they inputted into senso as a batch file under policies; $BlankFile = "c:\program files\renato\senso.cloud\disablefilter"$FileExists = Test-Path $BlankFileif($FileExists -eq $True){Return}else {New-Item -path "C:\program files\renato\senso.cloud" -Name "disablefilter" -itemtype file}Start-Sleep -s 10Restart-Service "senso.cloud.service" Hope this helps anyone out who may be in the same situation - Senso support can do all of this for you if you need help. At the time of me writing this there is still no fix and they seem to be pointing fingers at each other being the issue. Our hardware was Surface pro 7,8,9 Running windows 10 and 11 fully updated. Cheers, Quinn

We have recently deployed SENSO filtering (V2) and have a big issue with the snipping tool. Teachers can snip but cannot paste the snip into a Docs document, it just gives a grey box with an exclamation mark in the middle on a black background. Has anyone else had this issue or worked out how to resolve it? I have raised it with Senso but I get the feeling it will be a while before they investigate or resolve it.

Hi all, We are currently having a Senso trial for classroom management and safeguarding, not that impressed with the remote management side of it and policy you apply to the machine can be removed by restarting the computer, but the safeguarding seems to work ok. I have previously used ABtutor and found the remote side of that ok and keyword reporting was ok. We are a Windows and Chromebook school So I am wondering if you have any recommendations for classroom management and what you currently use? Thanks

Hi All, After some advice if anyone has seen the same issues as we are experiencing, after securing senso for our secondary school, the computing teachers are stating it's unusable to broadcast due to slow speeds/lagging. We have opened all ports etc, but there is still a considerable lag when you start a broadcast, and then during the broadcast. Has anyone seen this before and any advise will be gratefully received

We have recently introduced and rolled out ESET AV into our environment and since we've installed on Devices, users have been experiencing slowness when browsing and accessing sites. We have identified that this is a conflict between ESET and Senso as uninstalling either resolves the issues, we initially thought this was due both having SSL Filtering and they were conflicting that way but even after disabling SSL/TLS protection within ESET we are still being presented with the issue. Has anyone had similar problems or have any ideas?