Quinn

UPDATE, just got a reply from Senso as they are still working on it. "In December, Windows introduced Ai.exe, which is causing a DLL error with the SensoH driver; we are investigating this and can see it is impacting some other third parties as well. Disabling application logging resolves the issue temporarily and will only affect devices where application logging is enabled."

I have this exact issue with one teacher surface pro 9. Did you manage to get to the bottom of it? I've reinstalled the application multiple times.

thanks snagrat, yes it was the teams education tenant for an unreleased education app, not really something I'm interested in anyway. More for teachers of languages.

Hello, I've tried looking this up to see if its legitimate however had not avail. I've been getting this message on my work teams app and would like to know if its malicious or not before i find out if its a new type of cyber attack the hard way. Here's what it shows me in settings Any insight on this would be much appreciated. Thanks Quinn

Update - Senso has confirmed this issue has been resolved with their latest versions.

Update to this issue directly from Senso; This morning, Wednesday, April 17th, we have conducted an update to our WFP driver set. This update is aimed at resolving compatibility conflicts with third-party systems. We kindly request that you retest any outstanding issues after ensuring that the devices have been successfully updated. Kind Regards, Quinn

just an update - 1 month later and the devices have not had a bluescreen since.

damn, sounds like it. Glad I'm not the only one fighting with it. Hopefully they find a permanent fix soon.

Hello, I have found out the hard way and wanted to share this information to see if this might help anyone else. During the summer we got onboard with Senso, coming from Impero. Software does seem like it worked well and so we pushed the client out to all devices. During the same summer we also upgraded to ESET Protect, which is also fully cloud. Not long after doing this and all staff returning we have discovered that the devices which both software were installed on started to Bluescreen randomly. And by randomly i mean literally no correlation with anything the staff members are doing. After many attempts to fully update, reinstall driver packages and resetting the devices the bluescreening would always come back straight away. After extracting the crash logs it looks like it came back to a possible issue with NETIO related to the ESET client. I then contacted ESET support to see if we could get this resolved. ESET then responded with the following "Do you run Senso in your environment? This is a known issue causing BSOD with ESET currently and we are still investigating and working with Senso Support to identify the issue and provide a workaround/solution." upon finding this out we liaised further with Senso and ESET to come to the following workaround; Disable the WFP Driver within Senso - This will resolve the issues at the expense of the following features; Dedicated Teacher Machine - https://support.senso.cloud/support/solutions/articles/79000116254-dedicated-teacher-pc Broadcast Screen – The options to select their own screen as “my computer” , you can add the teachers device to the group which will allow you to select the teachers device to be broadcasted. Website logs and control – We will not be able to record any visited URL’s nor we will we be able to control website access with block web etc. Application Control – Application logs will in fact still collect, however you will not be able to apply restrictions around what users can access Any element of Senso that will require packet \ IP level inspection will fail as this is what the WFP driver is used for, this is a complete list of functions you would lose when disabled. Upon applying this to a staff senso group, this was automatically disabled by senso and the devices have now seemingly cleared up, I'm only a few days in but will update if this is still an issue. This is the script they inputted into senso as a batch file under policies; $BlankFile = "c:\program files\renato\senso.cloud\disablefilter"$FileExists = Test-Path $BlankFileif($FileExists -eq $True){Return}else {New-Item -path "C:\program files\renato\senso.cloud" -Name "disablefilter" -itemtype file}Start-Sleep -s 10Restart-Service "senso.cloud.service" Hope this helps anyone out who may be in the same situation - Senso support can do all of this for you if you need help. At the time of me writing this there is still no fix and they seem to be pointing fingers at each other being the issue. Our hardware was Surface pro 7,8,9 Running windows 10 and 11 fully updated. Cheers, Quinn

We have blocked it for all students including 6th form and allowed for staff. I've noticed windows 11 has Copilot auto installing as well to staff devices as a preview app. At the end of the day if they really wanted to use it they could just flick on 4G on their phone and use it.

Hi There, I'm also looking for companies exactly like this but based in the London area or that can service SW London. Cheers.

I have the same issue and would like to know. However luckily for shares and personal drives we use OneDrive and SharePoint which would all be in the teams app. I have a few odd drives which some apps still require, as its only a handful of people I've ended up mapping the drive manually by entering their login details when it asks and clicking 'remember credentials' while I'm with them.

yep you can grab the hash using a PowerShell script and then add to Intune and wipe the device. not sure about the LTSC version as i use 22H2 which works fine for me.

i personally use the store removal list, however its fairly easy for me as we are using the VLSC image which doesn't have much to uninstall. But this means I don't have to do anything hands on once its set. Depends on your situation really.

Okay thanks for the insight! Only just started using Intune for Apple devices as we were previously using apples 'server' app to manage devices. Cheers