Google Edu

[Olliedawg]

Has anyone else had issues when trying to upgrade their google tenant from a regular business, to edu? 

 

I've completed the upgrade form twice now & have never heard anything back besides confirmation that they have received the request, and that it will be reviewed.

 

We are wanting to start using chrome books but are falling at the very first hurdle...

[Primus]

Have you tried using a partner such as Getech or C-Learning to help you - they won't charge for helping with this!

[Olliedawg]

1 minute ago, Primus said:

Have you tried using a partner such as Getech or C-Learning to help you - they won't charge for helping with this!

I haven't no - i've only tried direct myself... have been trying since july.

 

I'll try get in touch with one of them to see if they can assist.

[sraper]

Anyone had any luck with this!

I submitted a request back in early July and all I keep getting back when I chase is either
 

Quote

your status was in Pending Approval Verdict. The approval team is under the system enhancement process and working to improve the services for better user experience. Also, I can see that currently the approval team has not resumed the system enhancements. They are currently working on it to resume. Please be assured that you will receive an email from the approval team once the application process has been resumed

or

Quote

the team has informed that they are currently experiencing a high volume of applications, and eligibility decisions are taking longer than usual.

err sorry i cant believe this!  They are taking longer than usual because you not actually processing any!

Edited October 2, 2025 by sraper
clarity

[Primus]

5 hours ago, sraper said:

Anyone had any luck with this!

I submitted a request back in early July and all I keep getting back when I chase is either
 

or

err sorry i cant believe this!  They are taking longer than usual because you not actually processing any!

Have you tried using a partner like Getech or C-Learning - they will help you with this for free.