SchoolCloud /Roombooking have an outage in case this helps anyone

[robjduk]

Yes same here. I've emailed them AGAIN and sounded rather snotty this time. I've asked them if they can confirm if they will be able to return to pre-September levels. With Bett next week, I'm just going to replace it.

 

Their constant silence on this, lack of any meaningful updates and just general poor handling of the entire situation makes me so annoyed. Out of the hundred things I need to do this term, listening to complaints about booking systems shouldn't be this high up, so often.

[WannabrewUK]

Yes, we appear to have the same issue. The only reason I checked was your post, so far our staff haven't reported anything.

[fiza]

Yes same here. I've emailed them AGAIN and sounded rather snotty this time. I've asked them if they can confirm if they will be able to return to pre-September levels. With Bett next week, I'm just going to replace it.

 

Their constant silence on this, lack of any meaningful updates and just general poor handling of the entire situation makes me so annoyed. Out of the hundred things I need to do this term, listening to complaints about booking systems shouldn't be this high up, so often.

 

Agreed! I will be seeking them out at BETT to give them an earful and looking at alternatives!

[neb1355]

It's fine on our end, 2-3 technicians using it with no issue this morning (jinx?).

 

Although... we have been getting constant performance issues with other TES products recently.

[Chockster]

We're getting a 404 for the staff this morning - SSO with google appears to be the problem. Admin access is ok.

[Ex-MGSTech]

Just cancelled our renewal!

[Chockster]

Sorry for raising the red flag on them today - it was our main google workspace SAML SSO certificate that had expired. Re-generated the metadata, uploaded and we're up and running again.

 

In my defence, the google certificate has a 5-year life and I wasn't in post when it was set!

[UTB]

Anyone recommend any good replacement room booking options?

 

They are not taking our complaints seriously.

[Ex-MGSTech]

If you use TACS Talaxy its built in....just needs some config

[UTB]

No we don't. We have access to some simple booking software's as part of organisation wide licences but none of them are as customisable as RBS is.

[rossibIT]

Morning,

 

Has anyone been having issues with Room Booking lately?

 

I have some users that can get on it fine and then some that have an error message. Me personally, I get the error message but then 10 mins later it will be working.

 

Regards

Ross

[tdk1069]

Similar here. Getting tickets saying can't load/log in. Works fine for all of us testing it.

 

Later one Tech gets no css loaded so the page looks super retro. Refresh and all ok. Very patchy

[rossibIT]

Sounds like the same we are experiencing.

 

I have just raised a ticket (whether they will reply is another matter) and was going to show them the error screen I was getting this morning. As I was writing out the ticket the page refreshed and has loaded up fine.

 

Regards

Ross

[aydee]

We are having a very few users reporting this, like maybe 4 in the last week.

We found that clearing cookies seems to make it work again. Whether or not thats temporary im not sure.

For one user it actually took 2 all-time cookie clears for some reason.

[UTB]

We have put the problems of loading errors down to how busy the day is you're trying to load. On the days we have a lot of bookings in, it is really difficult to load a page. During quieter days of bookings or when booking far in advance (when not many bookings are in) the pages load without issue. Not sure if anyone else has noticed anything similar?

[rossibIT]

I thought about cookies but that does not work for us.

 

Does not matter about the days. I can no longer get on it but was getting on it fine earlier this morning.

[robjduk]

Same here. I've contacted their support and they have not come back to me. Will be glad to out it.

[aydee]

Same here. I've contacted their support and they have not come back to me. Will be glad to out it.

 

Have you heard anything back?

Weve still got issues with the page not loading, and its spreading to more staff every day!

[robjduk]

They came back to me a few days ago and said they would send it to their second tier support but not had anything back. I still get users complaining but little to no pattern.

 

I've semi-given up and to be honest, and have a demo with SchoolBooking planned for next week. All going well I'll make the switch early next year and take the parent evening software too.

[mdrabble]

How are users authenticating?

 

Having a major issues using SAML/Azure authentication - had to switch to LDAPS this morning to get things working, so not sure if could be Azure related.

 

Have also contacted them for info.

[comicmankev]

I received a generic response after 5 days to which they said:

 

We are looking into this issue though and I have reported this on to our 2ndline team to investigate.

 

If this is still occurring for you, could I confirm if this is happen across all browsers?

 

After responding to that and complaining about response times they quickly said:

 

I am sorry for the response time currently, we are working through as fast as possible but I understand the impact this is having. As I mentioned this has been reported to our 2ndline team so I will give you an update as soon as I can with this.

 

I had received a calls earlier in the week whereby users had reported this same issue occurring with chrome but not edge. As this issue appears to be intermittent, I know this isn't conclusive and certainly not ideal for a wider workaround I know but though it might be worth asking for reporting purposes.

 

I'll follow this up tomorrow morning and and report back.

 

 

I'm not holding my breath 'this morning' but I'll update if there's any useful response.

[robjduk]

How are users authenticating?

 

Having a major issues using SAML/Azure authentication - had to switch to LDAPS this morning to get things working, so not sure if could be Azure related.

 

Have also contacted them for info.

 

Google Auth here. Given the comments on here and the s**t show their support has been over the past 12 months, I'm firmly placing blame with them.

[aydee]

Google Auth here. Given the comments on here and the s**t show their support has been over the past 12 months, I'm firmly placing blame with them.

 

Yep us too on google auth!

[mdrabble]

I removed the Azure auth settings and then re-added them - seems to have cured our issues (as far as I know - no complaints since)

[aydee]

Anyone heard anything?

We are still getting this, and having to reset sign in cookies via Google admin to get it to work properly.