School Helpdesk and Logging

[steveo2000]

Hello,

 

I’m just wondering if anyone on here can recommend a decent helpdesk system for education?

 

We’re looking at something not just for IT but also for the premises team and maybe others to log and receive tickets etc.

 

Office 365 integration would be preferable.

 

Thanks in advance,

[Asgard]

https://freshservice.com is really good. We use this across our trust.

[Rob_D]

Both us and our maintenance/site team use ManageEngine.

[Guest Guest]

We use OSTicket for both IT and site teams

[robyholmes]

Freshdesk here for both IT and Site

[Callum99]

We use Spiceworks for IT and Site. Simple enough and does what we need.

[Jamman960]

We currently use fresh desk on the blossom paid plan but they’ve Since moved features we used into higher tiers, I really like fresh service but it’s not cheap, managengine service desk plus costs a lot less but isn’t quite as pretty/user friendly

[slugshead]

Best results I had were with Freshdesk, directory syncs with Google too

[Jonah]

Another vote for FreshService/FreshDesk - does everything we need it to do

[computer_expert]

Freshdesk for me. Was overruled and now have to use spiceworks which is like stepping back into the past as it still only integrates with on-prem active directory and still doesn't support 2FA in 2022!

[DalekSec]

Used to use Spiceworks,

 

Now use Plumsail, little known but ok priced and integrated with O365

[nathanjhcc]

Freshdesk for us as well. Works really well.

[AM369]

Freshdesk for IT, Site and Repro here

[IrritableTech]

We’ve been using SupportPal for the last six months or so after a few years with spiceworks. We’ve added the site team to SupportPal and dropped their previous solution. Hope to expand to other departments too.

[DrCheese]

Freshdesk for us here on the Estate plan - Worth every penny we spend on it, invaluable during the lockdowns.

 

Have just set our SEN department up on the freebie plan.

[JoeRogue]

Freshdesk for us here for IT and Facilities, looking to move repro onto it too.

 

The app is incredibly handy for managing tickets.

[localzuk]

We use Zoho Desk - considerably cheaper than Freshdesk we found, and works well.

[sippo]

Freshdesk looks the same as zendesk? We currently use Zendesk but are looking at something to replace Every and have one system for all

[msi_school]

We used Spiceworks until recently and then moved to SupportPal mainly so we could bring in other departments which is working well

[supportman]

We use Microsoft lists, works really well and totally free cloud based, Full Office 365 integration.

[stevewill6]

Zoho Help desk here. Free and works well for ICT and Site staff.

[HereIGoAgain2601]

We were using Freshdesk but moved to ZohoDesk. Always liked Freshdesk but additional features of ZohoDesk make it much better value for money in our experience.

[Brax]

We use osTicket. Can really recommend. Simple and easy with some good features.

[EssentialRug]

We created our own. Google Form converts to Trello card using Zapier. Working well for IT, Premises Team and Finance team so far.

As someone else mentioned Microsoft Lists is also a good free option...you can also tie this in with a Microsoft Form which would be nice.

[slim1986]

We use Zoho Manage Engine Service Desk Plus - some great features and reporting available.