Number of ICT staff?

[KWestos]

Just wondering what the ratio of computers/laptops and students/teachers there were to ICT supoport staff (including Network Manager).

 

We have a 300+ PC/laptop network with 700 (increasing to 900 due to BSF programme) pupils and 120 staff. To support this there is myself (NM) and one ICT Technician. Another Support assistant to start when their CRB is through (but only to assist in SIMS, web updates and helpdesk queries) so not a techie!

 

I have been asked if I would need another technician when we grow to 900, should I take them up on their offer or would this just be too greedy as I dont know if I can justify a full-time post! I doubt whether I would get a part-time post either.

 

Just wondering what others had, I know of a school nearby who has nearly 900 pupils and 5 staff!!!!!!!!!!!!!!!!

[GrumbleDook]

The ratio is usually taken on techies / computers rather than techies / users.

 

You will see everything from 1:40 to 1:200 ...

 

We operate at 1:100 but 250 of the units take up over 2/3 of the support team's time.

 

I was considering trying to come up with a scoring system ...

 

1 DC = 10 points

1 File server (including backup) = 5 points

1 mail server = 15 points

1 MIS Server = 30 points

1 XP desktop = 1 point

1 Mac = 1 point

1 staff laptop = 2 points

1 curriculum laptop = 5 points

1 student laptop = 60 points

 

Please make suggestions for adjustment.

 

Note that the above does not take into account any form of middleware and we might have to do some serious checking to see how much time the different layers of middleware actually save.

[SeanVin]

We have an NM and 3 1/2 IT technicians, 2 AV technicians and a data manager. We have just over 700 PCs/Laptops (130 are 'laptops for teachers'). We are kept very busy, but Looking at other schools in the area I think we are very well off. One school, which is the same size, only has a NM and one technician!

[richard.thomas]

There's loads of threads like this knocking about... But I may aswell add my 2pence

 

The point idea is good. Maybe need to add webserver, proxy server and print server… Maybe firewall aswell?

 

Let's see how my school goes...

 

2 DCs (20 points)

1 MIS (30 points)

1 NAS (5 points)

Proxy Server (2 points?)

1 Print Server (3 points?)

50 Curriculum Laptops (250 points)

150 Staff Laptops (300 points)

30 Student Laptops (1800 points) [Think 60 points might be too much for a student laptop… Although they do cause a lot of trouble]

500~ XP Desktops (500 points)

25 Macs (25 points)

 

 

I make that a total of 2935 points.

There are 5 techs (if you include the network manager and IT manager). But we also have 6 outreach support locations in total as well. One of the techs is only every here over the holidays as he spends all his time at two primary schools.

 

1 DC = 10 points

1 File server (including backup) = 5 points

1 mail server = 15 points

1 MIS Server = 30 points

1 XP desktop = 1 point

1 Mac = 1 point

1 staff laptop = 2 points

1 curriculum laptop = 5 points

1 student laptop = 60 points

1 Proxy Server = 2 points

1 Print Server = 3 points

[laserblazer]

You've left off the stuff that uses up the manhours:

 

Projectors

AV Equipment

Laminators

Minibus

[elsiegee40]

You've left off the stuff that uses up the manhours:

 

Projectors

AV Equipment

Laminators

Minibus

 

Printers have to be in double figures on the points system!

[browolf]

There's loads of threads like this knocking about... But I may aswell add my 2pence

 

The point idea is good. Maybe need to add webserver, proxy server and print server… Maybe firewall aswell?

 

Let's see how my school goes...

 

2 DCs (20 points)

1 MIS (30 points)

1 NAS (5 points)

Proxy Server (2 points?)

1 Print Server (3 points?)

50 Curriculum Laptops (250 points)

150 Staff Laptops (300 points)

30 Student Laptops (1800 points) [Think 60 points might be too much for a student laptop… Although they do cause a lot of trouble]

500~ XP Desktops (500 points)

25 Macs (25 points)

 

 

I make that a total of 2935 points.

There are 5 techs (if you include the network manager and IT manager). But we also have 6 outreach support locations in total as well. One of the techs is only every here over the holidays as he spends all his time at two primary schools.

 

i got pretty similar @ 2926 but we have on paper 4 staff, but actual hands on inschool work = 2.5 staff

[richard.thomas]

Yeah I suppose printers and projectors should be on there aswell. Projectors don't take up too much of my time. Normally just a press of the function button to output to the projector. But almost all the projectors in the school are new ones that were installed last summer.

 

Printers deffo need to be the point system though

[Guest Guest]

2x DC = 20

2x FS = 10

1x NAS = 5

350x XP = 350

30x Staff Laptops = 60

5x Curriculum Laptops = 25

 

2x Webservers = ?

2x App servers = ?

Photography = ?

Presentations = ?

+ Lots of other work which has nothing to do with IT other than one of the tools needed may or may not run on electricity.

 

Total 470 points+ with 1 techy, 1 NM term time only, 1 apprentice

 

The points for the student laptops need to be put down. Theres no way richard.thomas (sorry to pick on you) has 7 times the amount of work we do.

Edited May 21, 2008 by Guest

[richard.thomas]

I pointed out that student laptops need to be lower

They are a pain in the arse but as j17sparky says, there's no way we've got that much more work than anyone else.

 

I reckon putting it down to 10 would be alot better

[amfony]

i dont know about points, but we are 280 pc/laptops with 2 fulltimers, we find it pretty tight at times but really just 'pressue days' they soon wear off.

[sippo]

We have 500 desktops, approx 200 laptops. 100 teachers, 900 pupils. Just two of us. 2 dc, 1 exchange server, 2 caching servers, a clipbank server, wireless points and module...Need i go on?!

[gaz350]

i think the following is fair

Windows DC 10

Exchange/Web Servers 15

file servers 5

Mac OpenDirectory 8 ( less than a DC but more than a File Server)

Desktops 1

Staff laptops 2

Student Laptops 5 (ok its a big task if there is alot of them, but thats the point of a points system!!!)

MIS Servers 6 (if setup properly they just run and run until patch time, again more work than a file server)

Printers 1 (they tend to be 2 minute jobs?)

Projectors 1 (they tend to be 2 minute jobs?)

 

im also suggesting a per network point "tax"

1 point per 50 network points (or 0.02 points)

 

so here is mine based on that

Windows DC 10x2 20

Exchange/Web Servers 15x4 15

file servers 5x5 25

mac OpenD 8x1 8

Desktops 1x200 200

Staff laptops 2x40 80

Student Laptops 5x130 650

MIS Servers 5x2 10

Printers 1x50 50

Projectors 1x30 30

network points 0.02x500 10

Total 1143

[Pete10141748]

80ish PCs

30 pupil laptops

30ish staff laptops

4x servers

1x cachepilot (espresso)

21x projectors / SMART boards

14ish printers (currently changing)

 

switches, hubs / hub cabinets, WAPs etc etc

 

around 120 staff, 500 pupils (we have a lot of translators and TAs here)

 

Me (NM) and the Techie.

 

 

We have fun

[button_ripple]

 

Me (NM) and the Techie.

 

 

We have fun

 

You might, but your Techie here has never actually worked their proper hours - always working overtime. Why am i talking to you over the internet? I just need to turn round!!!

 

Oh, and you've forgotten in our list about the industrial printer and thick admin staff!! Can our photocopier/printer count for 10 points as this thing is not normal!!

[elsiegee40]

...and thick admin staff!!

 

I've seen lots on the forums about Thin Client... is Thick Client the opposite?

[Guest salan]

Well we have approx 250 workstaions,5 servers (DC's emailweb etc), 30 laptops, 25 printers etc etc.

And there is ME!

Just me.

Alan

[pmassingham]

5 Intel blades with 14 VM 2003 R2 servers (incl DC x2, Exchange, Web, Print x2, SQL (for SIMS), Back up, RIS, File, Anti-Virus and WSUS 3.

655 clients (inc 180 student laptops, 60 staff laptops, 40 admin desktops and the rest curriculum desktops)

54 wireless APs, 63 printers and 49 projectors/whiteboards.

1800 users on site.

Me (NM) and 2 full time technicians.

And we usually get 2 boxes of chocs and half a dozen Christmas cards during the season of goodwill!

 

I am retiring in 2 years, so good luck to 'em!!

[GrumbleDook]

the 60 points for student laptops is based on the amount of time we spend on them compared to other systems we have in school.

 

Personally I think the lowest I could equate it to (on a good week .. a very good week) is 10.

 

Webservers = 5

App server = 5 + 1 for each app hosted on it.

Projector = 1 (covering installation, maintenance / cleaning, connecting machines to them for the nth time, etc)

Networked print server = 1

Other peripheral = 0.5

 

I agree on the network tax ... how about a wireless tax? 1 point per 5 APs?

 

Do we want to add in other roles? Website editing? 1 point per whole day for 'extra jobs'?

[webby74]

Well we have approx 250 workstaions,5 servers (DC's emailweb etc), 30 laptops, 25 printers etc etc.

And there is ME!

Just me.

Alan

 

I'm the same, I'm on my lonesome! Slightly less workstations though (175).

 

It's lonely but very busy!

[gaz350]

ok Tony i'll let you have:

 

20 for school owned Windows student laptops.

10 for school owned Mac student laptops.

 

10 for Student owned "school managed" windows laptops (although we dont allow student owned windows machines!)

5 for Student owned "school managed" Mac Laptops

 

Wireless Access Points hmmmm

1 for thin AP's

5 for Fat AP's

 

anyone who has houses surrounding their buildings will know how often they have to reconfigure things. we just get our setup perfect then some1 buys a stupid bthomehub on full power channel 11 or 1. really looking forward to our 5Ghz N network going live for this very reason(well will give us a break).

Edited May 21, 2008 by gaz350

[boomam]

At the moment, we have one VLE, 2 file servers, 2 DCs, an IIS, 250 desktops, 50ish laptops, 30ish printers, 20 projectors.

And theres just me.

 

During the summer the number of servers are going up even more.

Still just me.

Run off my feet how it is, apparently there isn't enough work load.