Cloud Helpdesk Recommendations?

[Gongalong]

Hi folks,

 

We've been using SysAid (locally installed helpdesk solution), but they're changing the pricing model from £180 per year to £1,200 (!).

 

Our Site Team have been using Spiceworks, which is fine as a cheap and cheerful solution, but is there anything better? (A lot of real estate taken up by adverts, and no paid cloud version without ads)

 

Free would be great, but happy to pay £100-200 a year.

 

Just need something fast and simple where we can log tickets and search. Something in the cloud this time (or web based, as we used to call it). End user portal, categorisation, and reports would be gravy.

 

Thanks

[network41]

Freshdesk

[chris_uk]

We've just started using https://www.supportpal.com/ Nice and easy to use.

[localzuk]

OS Ticket might do you - osTicket :: Support Ticket System | osTicket

 

We used it for a year, but replaced it when we ended up with a load of schools to deal with as there wasn't an easy way to automatically show which school a ticket was from.

[Sibrows]

+1 for FreshDesk.

 

We're using two instances 1 paid instance for the site team but with 3 of them using one user & 1 for IT with the 3 free accounts in use.

[sippo]

We use Zendesk.