Phone System

[button_ripple]

How does your phone system work at school? Do you only have 1 phone in your office for everyone to use or do you have 1 each.

 

If you have 1 each do they all go through the same line or are they on different numbers.

 

I really want our phones set up so that they will both ring at the same time, but work on different numbers. (this is what receptions phones do)

 

Any one got the same problem/any ideas

[Diello]

Don't have anything to do with the workings of the phone system, but we've got -

 

2 lines into the office, and a DDI. 1 lines is the support line, which rings all the technician phones, and my phone (though my handset for that line is muted (by choice!), but allows me to pickup if I need/want) and has voicemail, the other line is just for me as NM. The techs all share one ext. no, mine is just mine.

 

Works pretty perfectly - might be nice for every tech to have their own ext as well, but 80% of the calls can be handled by anyone.

[localzuk]

We have phones at a 1 per admin staff ratio, then some teachers have them and then some of the other rooms have them - a total of about 45 phones across the school.

 

We have an asterisk server running it all.

 

So, when a call comes in, it rings all 3 of the reception phones, and if they don't answer it transfers to another person, and if they don't answer (and repeated for another 2 people) until finally it hits a voicemail if no-one answers anywhere.

 

Each phone has its own extension number, and we have 3 lines coming in with the same number.

 

The entire system cost about £4k to set up. I have a part written tutorial around here somewhere which I need to finish

[Geoff]

I really want our phones set up so that they will both ring at the same time, but work on different numbers. (this is what receptions phones do)

 

In your phone exchange, you need to setup a new telephone number. you then need to configure this new number as a 'call group' associated with all your office phones you want to ring.

[Oops_my_bad]

I have a part written tutorial around here somewhere which I need to finish

I will be interested in reading that in about a year

[Joanne]

we have 1 line and 4 phones in our office... there are only 3 of us. We have just got another line put in, but we need to buy a phone for it!

 

I did a survey and staff requested it. Unfortunately, because I arranged all this the new line is mine... Joanne's Hotline! Yeah... heheheh.... should direct it to an 0890 number (or something!)

[kylewilliamson]

"Hunt group" is the relevant terminology..

[plexer]

I have 2 phones one upstairs in the ICT Support office and 1 downstairs in the server room.

 

If the upstairs phone is not answered then it diverts to downstairs, if that one is not answered it diverts to voicemail.

 

This is done using 603 then the extension to divert to

 

I.e upstairs is 213 and down is 210 so punchin in 603 210 into 213 diverts to 210.

 

Punching in 602 529 into 210 diverts 210 to voicemail after no answer.

 

Ben

[TechMonkey]

We have one line, one number & two phones by way of a crafty splitter and cable going up one wall, over the ceiling (around ceiling cat) and down the opposite wall to my phone. This is then set to silent as it was very strange having 2 phones ringing so close together.

[witch]

One phone in one school, but I have no office. Phone is corded and will reach to the first machine in the adjacent IT suite (it's not far, just around a half wall)

Mobiles don't work here as reception is rubbish

So if I need to talk through a problem with a support engineer of some kind - well, I can't!

 

 

No phone in other school - but I've got a room of my own which is something.

Only phone available, in another office, but at least cordless, is the same line as the head's - so if she is on it, I have no access to a phone at all.

[Edu-IT]

One phone in one school, but I have no office.

Where do you do all your work then, in the classrooms?

[john]

Phone each, each have VM and DDI. Easiest way, theres a hunt group for the dept as well but its not publicised.

[richard.thomas]

We've got one line, and three handsets. They are wireless handsets and you have a 'master' one which has the phone line going to it, and all the others just require power for the charger/stand that they sit in. They're quite good, you can use the phone whilst in the server room, which is 3 IT rooms away from the office!!

[button_ripple]

Any Samsung phone system experts who can tell me how to set up a group?

 

Yeah - that's what we need.

 

I have just been told that it will cost £65 to make a new call group.

[DSapseid]

We have one phone for the two of us with a DDI. But i want to try and set up an asterisk system but i just need to find an install guide as i havent got a clue where to start

[sidewinder]

No idea how its all set up, seems a fairly old system which we have but it works ok

One line in our office, with 4 handsets. For a time though, I ran the phone cord from the server room through a hole in the wall so we had 2 lines Then I remembered I hate phones and there was no point

[Gatt]

With just me and my tech, its a phone each, but may consider trying to get it pooled..

[witch]

Edu-IT - I do all my work sitting at the server behind a little bit of wall jutting into the main IT suite