Kyocera Vs Xerox

[toffee]

Hi has anyone had any experience with Kyocera or Xerox? we are looking to choose between the two, Kyocera are cheaper but I feel Xerox might me more reliable.

 

For Kyocera we are looking at,

MFD's : TASKalfa 2551ci, 3551ci , 4551ci

Desktops : FS-2100DN (mono), not sure of the colour model

 

For Xerox its :

MFD's : WorkCentre 7835V, D95, 7970V

Desktops : Xerox 6600, 6700, 3610

 

Any feedback would be apriciated, thanks.

[Harry_Small_]

We have 4 Kyocera TASKalfas and we are having an engineer out to one of them at least once a week! They are not very reliable at all, they may be cheaper but you end up spending more on them in the long run...

[psydii]

We have some ::redacted:: they are rubbish, with engineers out twice a week!

 

 

-- but they are six years old and 30% over their lifetime duty cycle.

 

 

With a Kyocera TaskAlfa I found it reliable for the first eighteen months.

 

-- but then I stopped working in an organisation with one.

 

 

Be careful, when soliciting reliability statements. Don't forget to take into account ages/volumes and length of experience with the devices.

[synaesthesia]

We recently had a load of brand new, high end Xerox workcenters put in our Repro department. They are coming out as soon as something fit for purpose replaces them - they jam so often the women's institute are trying to put them in sandwiches. Xerox are bloody useless and most engineers we've had always seem to agree reliability isn't their strong point.

[Norphy]

Our Reprographics department has a pair of large Canon copiers to do the bulk of their workload on but the rest of the college has Kyocera copiers. We've just come to the end of one photocopier contract and replaced Kyocera with Kyocera. I don't think therefore that there have been that many problems over the last three years with them.

 

We have Kyocera printers too, no real complaints about those either.

[howartp]

I like our Kyocera desktop printers, as long as you feed them original toner. As soon as you put compatibles in, they seem to a) go downhill, and b) the warranty becomes void so you can't fix them.

[Norphy]

I like our Kyocera desktop printers, as long as you feed them original toner. As soon as you put compatibles in, they seem to a) go downhill, and b) the warranty becomes void so you can't fix them.

 

Same can be said about compatibles for any brand.

[howartp]

Same can be said about compatibles for any brand.

 

I've not had (noticeable/serious) problems using compatibles in any other manufacturers machines.

 

Yes, you would expect quality and service life to diminish using compatibles, but I've not seen it happen so quickly or assertively in other brands as I have in my Kyocera's.

[synaesthesia]

Our Kyocera's run rather well with compatibles, we do keep a full set of originals for any warranty calls though (only ever had one warranty callout which was firmware related)

[Edu-IT]

We use Kyocera and haven't really had any issues which haven't been resolved by firmware updates.

[RobbieChalk]

Kyocera are a stable printer and have a low running cost on toners that's why a company offers them for free (inc maintenance)

[MatthewL]

There all as good as each other, for general every day printing/copying they all do they job, they key to stop jamming is paper quality and how its stored. Get good paper problem solved.

 

If you are running a print room and selling stuff printed you want to be looking at the likes of Xerox/Toshiba, quality is much nicer but every day printing the likes of Sharp, Toshiba (good all round machine), Canon, Ricoh, Kyocera will do. Sharp have more features out the box and are more advanced from an IT point of view.

 

Desktop machines OKI & Kyocera are good, Sharp do some small desktop ones now too which seem ok. Get the specifications of each machine you are looking at and compare, look at your cost per page and what your lease cost would be too. I would never lease desktop machines, I would only ever put MFD's in, not worth the cost and its far cheaper to print/copy on MFD's.

 

Any company who provides compatibles is only killing the machines, if you sign up with someone who provides compatibles get a disclaimer signed stating you would not be responsible for any issues caused by the toner and won't be charged for any such issue if they try and shift that onto you in the event of something happening.

[RobbieChalk]

I agree no need to lease desktop printers, only lease high value items such as A3 MFD's.

 

However Kyocera laser printers have a very low running cost. If you buy the original toners from the correct place then they work out a avenge of 5p for a colour print. (Which is good for a laser printer compared to other manufactures)

 

If you are buying compatibles then get something signed to say they will arrange an engineer to fix the problem regardless. even better get a supplier who will give you free repairs on all your printers if you buy compatible from them.

 

Also make sure they guarantee the following:

 

100% of the yield - (Many suppliers will say if it has done 80% then become faulty that is OK)

Make sure you get the yield out of the toner

What is deemed as a faulty - it should be anything you deem as faulty should be replaced FOC the next day.

Cost of these toners are fixed.

 

Remember cheapest is not is not always best

[ColinP]

The interface on the Kyocera is not very clear, we have just replaced two of ours (age related breakdowns) have you considered Toshiba?

[Pcloadletter1]

Both are good. Xerox is best at production equipment and Kyocera is better at office equipment. I have a lot of experience with both. Xerox b/w machines are far less reliable than Kyocera, but Xerox has better image quality on color units. The best image quality is going to be Xerox, Sharp and Canon. The best pricing is going to be Kyocera Toshiba and Ricoh depending on the sales rep your dealing with. I know first hand that Toshiba has no business whatsoever in a print shop or print for pay environment.

[Fazza]

We use Ricoh for our MFDs so can't really help you choose from personal experience. What I would say is that you will need engineers to come out and service/fix them at some point so where are they based? The closer they are, the quicker they will come out to you!

 

We use Ricoh, partly because they happen to be based in the same town so response times are brilliant!