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Posted

Our go to guys are Mercury Visuals, always great work and pricing.

 

Based in Urmston but travel - Bob Wier 0161 749 8749

  • 1 year later...
Posted

I know this is a Necro-Thread but having recommended Savilles multiple times in the past. I can't anymore, I have given up with trying to get anything from them.

 

We bought a projector from them with a "free lamp" voucher, we registered the voucher as requested. Two years pass and now a new lamp is needed, when we asked about it, they wanted the old lamp from the projector to be sent to them before they would send a replacement, and it could take upto 2 weeks. Obviously we couldn't accept that, so we bought a replacement ourselves ready, so that when the bulb did go there would be no wait.

 

3 months later the bulb have given up the ghost totally, the replacement is put in the projector. I emailed Savilles, I'm told to return the bulb with the voucher etc. I pop to the post office and post the bulb, and less then 4 hours later (so the bulb is proably in the post office still). An email from Savilles, our service department now can't find record of you regsitering your voucher, so we aren't going to replace the bulb... Your voucher is useless and there is no way to prove I phoned them over two years ago.

 

The "free lamp" voucher is at best impractical, because you have to live with a projector with no bulb for over 2 weeks while they replace, but in reality is worthless and impossible to use because they cna simply claim you never registered so aren't replacing it, and because of the passage of time, there is nothing you can do I would suggest avoiding them, and their offers if at all possible there are better companies out there to deal with.

Posted
https://www.idns.co.uk/

 

These guys specialise in AV equipment...

 

As this has been bumped, please don't use these. They are the worst installs I've seen. And I used to install this stuff before IT. I've seen some bad ones but these took the cake. On the surface they look alright, but look in the Ceiling tiles and trunking and it's a mess. Poor, unshielded CAT cable, converting sound to CAT5 when it was less than a 5m run and could have used USB causing many issues and a lot of time/labour to sort, different installs for different rooms, don't follow cables trays that got put in specifically for AV.

Posted
I have started to think why I was sold 100's of pounds worth of wall boxes when the interactive screens I have have side inputs.... >.< d'oh.
Posted
I have started to think why I was sold 100's of pounds worth of wall boxes when the interactive screens I have have side inputs.... >.< d'oh.

 

Unfortunately they did all the work before I arrived in this job by about 2 years so it was too late, otherwise they would be back to do a proper job. 3 years after an install we're still having problems with one of them. I don't have a say in who we get as it's all down the building owners and who they have contracts with, but I'm going to try and get another company in for any future installs, especially if it's me that's going to have to support them. If they use this company then I'll refuse to support it and they can pay for them to come out and fix a lose cable.

Posted
Hahahah! I prefer to use my local guy for projector stuff, Paul from Crystal Business Equipment. Small family run firm in Blackburn. I got IDN in because they did a good price on a whole bunch of screens. Live and learn!

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