IJT - Ink Jets & Toners - makingitgreen.co.uk ARGHHH

[intrigue]

I urge you all to never use this company. By NEVER i mean NEVER.

 

I have been receiving constant emails/Faxes/Letters to which i have requested they stop sending to no avail.

 

I even went as far as sending them over 100 emails in a day to request they stop sending the spam in the hope that fighting fire with fire would help. So they stopped the emails (so far) and sent me faxes and letters instead.

 

Please please do not use this company despite wanting to "makeitgreen" they are not helping with all the wasteful paper usage as all their leaflets, mailshots, faxes etc go straight in the recycle bin - oh so actually at least more is getting recycled haha.

 

Thanks rant over

 

Matt

[steve_nfi]

I've used these before. They are a bit of a pain with the emails but I just assigned it to junk mail and emptied the folder when I logged off. Either that or filter them some other way. This will stop you constantly getting emails and if they think that you are getting emails then they will stop sending you faxes and post.

Having said all that they are one of the cheapest suppliers about.

[pinemarten]

yep, been there - their refills are crap, as well.

[intrigue]

I've used these before. They are a bit of a pain with the emails but I just assigned it to junk mail and emptied the folder when I logged off. Either that or filter them some other way. This will stop you constantly getting emails and if they think that you are getting emails then they will stop sending you faxes and post.

Having said all that they are one of the cheapest suppliers about.

try computer-lines.co.uk they have been quick friendly and relativly spam free.

 

Annoyance scores higher then cost in my book and i work at two under funded primary schools. As someone else said, their compatables are crap and i won't be conned into buying £300 worth of stock to receive a crappy £25 printer.

 

Thanks

Matt

[ninjabeaver]

I have to agree that I find the quality of the refills have greatly declined in the past 2 years.

 

The Epson C1100 refills are now more expensive than buying the Rainbow Pack direct from Epson!! I've also found that these same IJT refills are just pouring the toner into the printer.

 

I've told staff that I'm reverting to genuine toners on all colour lasers now, and might do the same on the inkjets.

 

The Mono Laser Toners seem good still though.

[meastaugh1]

I finally gave in after their sales staff kept hassling to try a refilled toner. I had always been cautious of this, as I rarely had any problems with HP toner (apart from the price, obviously). I bought 4 toners for an HP 5550. When I came to fit a black toner, the tab wouldn't pull out, so I couldn't use it. They claimed they'd send a replacement out next day, but it was more like a week.

 

Then I recently replaced all the colour toners, two went in OK, but one leaked everywhere, I was covered in cyan toner.

 

I've learned my lesson, I'll stick to the HP toners.

[mickey_g]

Would agree completely with Ninjabeaver, we have been using IJT for about 3-4 years now and the quality seems to be getting worse with every batch. We only buy for HP and have stopped using their Re-mans in all of our colour lasers as they leaked all the time (Magenta).

 

I'm currently looking for a new supplier if anyone would like to make a recommendation?

[intrigue]

as above computer-lines use OWN brand inks and they seem ok so far.

Thanks

 

Matt

[Lee_K_81]

I've used a company called wheatly dyson. They seem quite cheap, and dont bombard you with calls / spam. Just a monthly (or maybe quarterly) catalogue. Plus they've sent us a FOC pack of biscuits when we've ordered (but maybe thats bcs we speant nearly 3k on one order!)

[steve_nfi]

It's true that the quality of the IJT compatibles has gone down hill.

Leakages aren't just confined to the colour ones neither.

I now use a company called EBM. They are fast and reliable, although a little dearer but the cost is outweighed by the service.

[Joanne]

I only buy refills for printers that don't have incorporated drums in the cartridge! Found that went wrong a lot...

 

Had many a leaky refill ruin sensors on a konica minolta... just pay the extra £20 for the original!!

 

I use companies called EPass and PC Solutions. Their prices are fair and they do next day delivery!

[rs2ooo16valve]

HI all,

 

Found this through googleing the makingingitgreen.co.uk problem....

 

I brought a HP LaserJet 2600n from them, It was delivered last Wednesday... set it all up, done a black and white text print... all ok.

 

Then started doing other prints, noticed that the paper was covered in faint red lines... and blue spots as well as yellow spots. So did a clean, calibrate etc.

 

Same problem, the red got worse and worse. Been trying to get some sence out of them since Last Thursday ! Today I called and got through to their less than helpful support staff who firstly tell me I needed to speak to someone else as I brought it through eBay.... Then the guy tells me I need to call HP, I explain I had spoken to HP and as soon as I said it did not have HP toners in it they were not intrested being its not there product causing a problem... the printer is printing without a problem. Its just printing things that should no be there.

 

So he puts me onto his manager, who I go through explaining what the issue is again ! Who says he will get back to me... SO I WAIT.

 

Then I get a email saying, in short. Send the faulty toners back to us for replacement. So I reply asking what im meant to do with my £150 5 day old printer in the mean time, I need it to print college work. No toners no printing ?

To which I receive a reply saying, we will not replace them until you send the original ones back, if you need them that urgently you can purchase some to use in the mean time and we will be refund you once you send a letter explaining and asking for a refund.

 

Now this is totally out of order and a liberty in my eyes.

 

It appears that the magenta toner is leaking all over the printer, causing red over all the prints..... ! now from what I gather from looking around this is not a isolated problem in the least.

 

Anyone know where I can get Cheap in price GEN HP color full set of toners, with hi cap black ?

 

Thanks for reading all, I will never use this company again and I strongly suggest you dont either.

[tech_guy]

A charity I support got stuffed by them a couple of months ago. If I'd known they were going to use them I'd have stopped them. Blasted colour carts leaked all over the place. I had to strip a HP 2600 down to get it all out.

 

and

[rs2ooo16valve]

A charity I support got stuffed by them a couple of months ago. If I'd known they were going to use them I'd have stopped them. Blasted colour carts leaked all over the place. I had to strip a HP 2600 down to get it all out.

 

and

 

That does not sound too good, how can I tell if this printer is stuffed ? even if i replace the toners with gen ?

 

If its likley been stuffed by there own toners, I will send it back and get a refund out of them; if they dont refund I will do a charge back from my visa.

[Jobos]

I too have found IJT refilled cartridges of poor quality and I even went as far as blocking their emails on the Exchange server as they were spamming the admin department as well. All was well for about 18 months until I was in the staffroom one lunch time when I was passed the phone and it was the sales guy from IJT. I was ready to hang up when he said he could beat the price I was paying for HP original toners from Misco. I was paying £270 for a rainbow pack for the HP 3600 and his price was £200. It turns out IJT are selling HP OEM toners. These rainbow packs are made by HP but they come in one box instead of individual boxes and are full capacity. It’s just a pity I didn’t learn about these OEM toners earlier.

[speckytecky]

I'd totally endorse this. Their concept seemed good at first but the inability to listen to customer feedback about their excessive marketing ploys is the killer.

[Kyle]

NOt really had too much trouble with them or their re-fills. We mainly use them for HP2600 but i will definatley be keeping my eye on them now.

[plexer]

I have had so many problems with IJT 2600 toners I'm not using them anymore I'm getting some compatibles from CP.

 

The IJT 2600 are recycled refilled toners and they tell me hp do this themselves also trouble is HP can probably refill their own toners to an oem level.

 

It was mainly the magentas we had problems with, to be fair when I complained to IJT about them they did replace all of my IJT toners with HP oem ones I think it depends on who you speak to.

 

But I get fed up with the constant phone calls especially if I've just asked for prices then they phone me everyday to see if I'm going to order.

 

Ben

[laserblazer]

We have stopped using IJT's toner cartridges but still got some HP45s and 78s. None of the 78s worked and they didn't seem overly surprised. They were going to send me replacement HP cartridges but I'm still waiting and they won't reply to my emails. Funny thing is we are holding a payment of £800 until it is resolved.

 

I recently read an article about the previous owner of their parent company. He was allegedly banned from being a company director but the implcation was that his wife now runs the outfit. ?

 

http://blogs.mirror.co.uk/investigations/2002/10/got-a-fax-to-grind.html

Edited November 14, 2008 by laserblazer

[laserblazer]

We have stopped using IJT's toner cartridges but still got some HP45s and 78s. None of the 78s worked and they didn't seem overly surprised. They were going to send me replacement HP cartridges but I'm still waiting and they won't reply to my emails. Funny thing is we are holding a payment of £800 until it is resolved.

 

I recently read an article about the previous owner of their parent company. He was allegedly banned from being a company director but the implcation was that his wife now runs the outfit. ?

 

Got a fax to grind? - Investigations

 

Update:I received an email on Tuesday from their Sales Manager who was a bit narked by my comments. He did agree that there had been a slight breakdown in communications and yesterday our defective compat HP78s were replaced with genuine ones. My New Year's (early) resolution will be to stick to HP's own.

[featured_spectre]

in the 4 years my school has been using them we have only ever had 1 problem with a magenta toner leaking, and we sent them the printer (which i marked with a UV pen) and asked them for a replacement plus original toners, true to there word they sent me one, so I cant complain. Mind you I do put £100 a month there way (give or take) and I am a regular customer so they dont give me any hassle.

[dobbles99]

Unlike others, I have found these IJT inkjet cartridges reliable and very economical.

 

I had a problem when a code I entered on an order form appeared to be accepted, but the promised 25% reduction was not made.

 

On emailing the company the matter was rectified in a polite way, and my credit card reimbursed.

 

I reamin a very satisfied customer.

[laserblazer]

We have 4 HP2600s. They all leak toner but some worse than others. Genuine HP seem better and we have bitten the bullet and said only HP for the office machine. The curriculum ones will have to live with compats because it is way too expensive otherwise.

 

Why is it that magenta seems to be the worst for leaking?

[IJT]

Hello All,

 

I am sorry to see the apaarent issues on this forum that do not seem to have been brought to our attention/addressed.

 

All IJT remanufactured products do come with a full 12 month warranty stating they will perform at least to the same quality as an original, same print life and will not affect your printer.

 

 

 

Please advise me of your postcode and name of body so that I may retrieve your account history.

 

I look forward to hearing from you.

 

 

Yours,

 

Tom Gray

Sales Manager

[email protected]

[ICT_GUY]

Not had a problem, and we always get freebies. 20 USB sticks last order.