IJT - Ink Jets & Toners - makingitgreen.co.uk ARGHHH

[featured_spectre]

Simon at CP does good compatibles, and they are guarantee'd, however PM him for more info.

[laserblazer]

Did you reply to my request for a quote Simon?

[Haptic]

Did you reply to my request for a quote Simon?

 

will be with you in 10 bud:cool:

[Tcsltd]

I would be happy to quote on any compats or originals

[will_]

I find it very telling that this rant has been rumbling on for two and a half years.

 

I'd like to share with you the most unbelievable e-mail conversation I have had with one of their employees recently in which I was trying to stop the phone calls and e-mails.

 

Me:

[ ... ]

In the mean time, I'd prefer it if you didn't pursue us with phone calls and e-mails. You are our preferred supplier and we will let you know - promise!

Him:

I understand you had a conversation with one of my colleagues reference some toners that you might be in the market for on a deal. I'm emailing you because I was aware that we didn't hear back from you. Were you still interested in doing some toners for you? Its been a little while since your last order with us.

Me:

You did hear back from me. I e-mailed you on 18th May asking you to stop nagging us. Then your colleague (name) e-mailed me again yesterday. The advice on the street (forums) is to steer clear of your company because you keep pestering people. It is precisely this attitude that will lose you business. There are plenty of other suppliers out there and, as network manager, it would be trivial job for me to block any e-mail from your domain from reaching anybody at our school. We WILL contact you if and when we need something. In the mean time, stop nagging. We are busy people.

Him:

With all due respect I've been away when other people were "pestering" you and therefore I am the first to know about this. As I am the person who looks after your account and when I am here, I like to know when my customers are being contacted and if they require my services. I like to call this good customer service rather than pestering. I've personally left you alone for months deliberately as I know you call us when you need, however I cannot be held responsible for others contacting you when I am not here. My job is to look after people with there toner supplies, and that's merely what I am doing.

Me:

I find your response quite staggering. Are you really telling me that it's my fault that you and your staff have failed to communicate with each other? You may not be personally responsible for the mistake but professionally, as a representative of your company, you are. Thank you for your repeated concern over our toner levels but in future we will look to source our supplies from elsewhere.

Him:

I find your response quite outstanding that you think contacting you is actually a mistake. I think personally you've taken a couple of phone calls to contact you to heart way too much, especially when a phone call takes no more than 2 minutes of your time when you have 420 of them in one day. If you decide not to deal with us then I consider that a shame, but take notice that every inkjet company out there will do exactly the same as this one. You are going to rather frustrated with a lot of people.

 

Ugh! What a revolting specimen. I know how many minutes there are in a day - not enough! Brushing aside the blatant disregard for grammar (I'm a teacher - I had to fight the urge to get one of my pupils to mark it and send it back), am I really being so unreasonable?

Edited June 10, 2010 by will_

[featured_spectre]

wow thats just epic! Who was your account manager?? I stopped using them, and told them I am going to Saudi Arabia for a job! lol. Then put ALL domain names I had for them on the filter, and call barred them.

[laserblazer]

You are not being unreasonable and I would feel the same but I do wonder what pressure these sales guys are under to get results. I remember years ago seeing a programme about Barratts Homes. The Chairman used to use their helicopter to descend unannounced on new developments to check sales. On one, after looking at the books, he said the sales were good but they were not selling enough mortgages. He pointed to one sale and asked why they hadn't got the mortgage as well. When the sales guy explained the the buyers worked for a bank and got cheap rates, the boss replied that was no excuse and either sell them the mortgage or find another job. I suspect that the IJT sales people might have similar incentives!

 

I believe the guy who was MD of the company owning IJT, a Mr Moxon, was barred from being a company director but his wife Diane took control of the company. This was a while back and I've no idea if Mr Moxon is still in the picture, I keep well clear of them and I'd hate the idea of working for them.

[CHR1S]

All emails from these guys are now automatically classed as spam.....

 

I did have a funny one today tho -

 

Their personalised email, where someone forgot to fill in the template

 

I was sad to hear that Morgan Computers was brought out buy IJTs parent company, I brought my first PC from them!!

[ICT_GUY]

All emails from these guys are now automatically classed as spam.....

 

I did have a funny one today tho -

[ATTACH=CONFIG]8133[/ATTACH]

 

Their personalised email, where someone forgot to fill in the template

 

I was sad to hear that Morgan Computers was brought out buy IJTs parent company, I brought my first PC from them!!

 

I had one today with the tag, epic.

[featured_spectre]

Its coming to the point where we are getting close to legal action due to the harassment. They are coming up with more domain names (ijt.makingitgreen.com etc) and its bypassing our filtering somehow, (and yes I have even called smoothwall for advice, although we dont have a smoothwall product, they are fantastic for advice).

 

And they now ring through with "unknown number" and lie to the receptionist saying they are from another company and I am expecting their call. My account manager for them is a nice bloke (although because of the shocking level of quality, he has since lost out on me as a customer), and it isnt him doing ringing through and lying, so why its happening is beyond me.

[wesleyw]

And me then another a little while later exactly the same but with my name inserted we use a print managed service now so it wouldn't good them any good.

 

Wes

[CHR1S]

So its -

 

Bentham Ltd

LJT Direct

IJT Biz

Inkjets and Toners

morgancomputers

makingitgreen.co.uk

makeitgreen.co.uk

makingitgreeneducation.co.uk

makingitgreen.co.uk

Morgan-auction.co.uk

Morgan-auctions.co.uk

Morgan-computer.biz

Edited September 24, 2010 by CHR1S

[featured_spectre]

IJT Biz aswell (not the domain, but that is also 1 of their trading names)

[CHR1S]

Apparently there are 19 domains registered in total but I have to pay to see them all lol

[featured_spectre]

I probably have about 10 of those on my filter list which is probably how they are getting through

[RChilcott]

Hi guys / lasses

 

I know this is an old thread however I read this thread with interest as we buy 95% of our toner cartridges from IJT and to date I've been entirely happy with the service and support we receive. We are I guess an average secondary school with around 1100 students and centrally manage the purchase of toner cartridges therefore we are able to achieve economies of scale. Mostly due to me discouraging colour printing via the use of printing credits (Papercut - excellent software) we mostly purchase mono cartridges, having said that I have noticed a higher failure rate with their colour cartridges. However, whenever we have experienced an issue with a cartridge a simple phone call or email to our account manager has always resolved the issue to my satisfaction with the minimum of effort on my part with a new cartridge always being despatched with no quibble!

 

Certainly we achieve much better pricing than is listed in any of their brochures therefore you may find it useful to contact an account manager directly and have a conversation even if it's only to get a competitive quote to bring another suppliers price down. I can get very stroppy with unsolicited sales calls and junk email (ask the guys that work with me), like yourselves there's sometimes not enough time in the day to scratch your backside, I do find I get the occasional junk email from IJT which simply goes straight to my junk email therefore i don't really see it as a problem!

 

Periodically I check pricing against other competitors and always find them to be competitive, on the rare occasion I do find a more competitive price they will always price match or better. Our account manager is Jonny Sinclair and have always found him to be amiable, quick and efficient minimising the time spent on a pretty mundane task!

 

Just my thoughts

 

Richard

Edited October 12, 2010 by RChilcott
Error

[mattmoo]

Hahaha how much did they pay you for that?

Matt

[round2it]

I finally gave in after their sales staff kept hassling to try a refilled toner. I had always been cautious of this, as I rarely had any problems with HP toner (apart from the price, obviously). I bought 4 toners for an HP 5550. When I came to fit a black toner, the tab wouldn't pull out, so I couldn't use it. They claimed they'd send a replacement out next day, but it was more like a week.

 

Then I recently replaced all the colour toners, two went in OK, but one leaked everywhere, I was covered in cyan toner.

 

I've learned my lesson, I'll stick to the HP toners.

 

 

yep cyan toner always fails on the hp refills, not just the IJT ones

IJT are very agressive sales wise but they can save you some money.

 

to stop the emails just email your account manager with the following

if i am not taken off your mailing list blah blah blah

 

due to the high volume of emails that we receive from your company i will now be adding your companys domain details into our spam filter.

 

i found it quite funny that i got one more email that said i have now taken you off our mailing list.....

do you need any toner?

 

 

i found it funny at the time

 

The recycled hp toners dont touch with a barge pole supply memory errors, exploding cartridges, and the best one is on hp 3550 if you print a page with a high volume of cyan the printer wraps the paper round the fuser,yet another call out.

 

false enconomy recycled toners cause more work for the techs

[Thefuturesbright]

Had a few issues with some compatable toners a while ago but we have now found a supplier who gets us Remanufactured toners and so far we have never had an issue at all. Refills are just utter crap the ones we use have new parts fitted so the only 2nd hand part if you will is the plastic case

[featured_spectre]

Whilst IJT have been absolutely shocking on their toners, they have done us some good deals in the past with camera's and USB sticks. Thats about all the good they have done tbh, and since switching to a managed system for our printers, I am glad I dont deal with them for ink any more!

[CHR1S]

I really do hate to ask like this but I am currently having my worst week ever!!

 

Is there anything you need to order that I can help with? I have lots of freebies (vouchers, 4 GB pen drives, dvd players) on offer with your toner & inks and I promise to be extra generous if you can help me out.

 

Is there ANYTHING we can do?

 

Thanks in advance for any help you can give me.

 

Way to win my custom...

[happymeal]

I promise to be extra generous if you can help me out. Is there ANYTHING we can do?

 

Well... I need the car cleaning, the grass cutting, and I required 3 blonde Swedish women of ill-reput to assist me in the master lounge...

[PeterPickle]

IJT are the people that give you a free Dell 1320 printer when you buy 2 sets of way overpriced toners.

Inkjets & Toners(Inkjets & Toners - great prices for inkjet and laser toner cartridges for Canon, Epson, GCC, HP, Lexmark etc Printers) charge £150 per set EXCLUDING VAT, buy 2 sets and get the printer free

Morgan computers (another sub brand)charge £60 per set inc vat

on their other website ijtdirect they charge roughly £48 per set including vat

on their Ebay site they charge only £17.99 + £5.95 delivery including VAT for a complete set

 

BenthamLtd items - Get great deals on BROTHER TN3030 BLACK TONER CARTRIDGE FOR LASER HL 5170 items on eBay Stores!

 

When i asked the capacity of the toners they reckoned they were 2,000 copies which are the high caps but i was only getting about 800 prints. Their morgan site mentions that the toners are only 1,000 copies. As they tend to use the same order codes on most of their website i tend to believe they are only the low caps.

[mole]

From their Ebay shop - HP 1320 - £10.85p + Free p&p - why then do I pay from their website - Great value toner cartridges for HP Laserjet 1320 at IJT Direct Ltd - £16.96p plus £6 delivery charge?

Even worse is their HP 2420 hi-cap toner - £21.96p + Free p&p from Ebay shop - Normal website - £50.95p plus £6 delivery!

 

Well I don't anymore.

[Joab4t]

I know in general these posts are old but it appeared high on my search for IJT and I felt given so much negativity I should should my experiences.

 

I have only been using IJT about a year but have had no problem at all in regards to hassle about orders etc (but maybe this is because I am quite frequently using them), however still the only e-mails i get from them are to occasionally check if everything is all right or if they have any particular specials they think i would be interested in.

 

In regards to the quality of the toners I can't say I haven't had any problems with the refills as I have but no more than i have with any other recycled toners.

Furthermore any time I have had any problems they have replaced the toners without question. On one occasion I had a slightly more serious toner leak, they offered to repair or replace the printer but I fixed it myself, because I fixed it myself they sent me through a box of complimentary toners for it.

 

I am very happy with the service and prices they give us, although am very intrigued by the cheap prices through e-bay!