IJT

Lee, I am sorry you felt the need to post this. It was a simple human error where the original salesperson you spoke to (on the 14/09/09) forgot to actually/physically confirm the order after speaking to you and left it as quote We process more than 2000 orders a day so can only apologise for the error. We sold you 4gb for the price of 2gb as a way of apologising. I do apologise once more. It is not the service we would expect you to recieve. Tom

All concerned, I am sorry to see the apparent issues on this forum that do not seem to have been brought to our attention/addressed. All IJT remanufactured products do come with a full 12 month warranty stating they will perform at least to the same quality as an original, same print life and will not affect your printer. Please advise me of your postcode and name of body so that I may retrieve your account history and attempt to resolve your issue. I look forward to hearing from you. Yours, Tom Gray Sales Manager [email protected]

Hi Simon, I know your school well. It did seem strange that after 8 years of sucessfull trading with your school it suddenly ceased. Since then we have seemably been unable to contact you since to discuss why this was. Our warranty covers any printer that has an IJT branded toner within it, we operate a less than 2% failure rate across our remanufactured products. I unfortunately have no log of this issue with your C1100, however we would be keen to speak to you about it. We do supply OEM stock as well as remanufactured and would like to think there may be an opporunity of re-opening an old working relationship. If you would kindly find the time to speak to me and can suggest a good time I will call. Tom

Hello All, I am sorry to see the apaarent issues on this forum that do not seem to have been brought to our attention/addressed. All IJT remanufactured products do come with a full 12 month warranty stating they will perform at least to the same quality as an original, same print life and will not affect your printer. Please advise me of your postcode and name of body so that I may retrieve your account history. I look forward to hearing from you. Yours, Tom Gray Sales Manager [email protected]