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#bentgate: Apple iPhone 6 Plus owners complain that their handsets are 'bending'

JJonas

By JJonas
in Mobile Devices & Tablets

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mac_shinobi

mac_shinobi

Posted
Posted (edited)
The trouble is, it only takes 1 person to spot the fault, then everyone who has even a minor defect will want to get it checked because of that one person. I asked the Apple store near me what the procedure is to get it replaced, it must be bent to a certain degree (he wouldn't say what) and it is discretionary if they even replace it. Basically, if your phone bent and it doesn't meet the criteria, they wont replace it, and to cap it off, they put the phones IMEI on a database to say if it has had an inspection or not, and its limited to 1 inspection (according to the chap), so good luck if you fall into that category.

 

As for the software, QA should have checked here. It is mainly the 4S through 5C/5S which are having problems with the iOS 8.01 update. My brother stuck it on his iPhone and now it is essentially a posh paperweight for him as he can't make calls or texts and doesn't play games. So he is stuck with a phone he can't use until another update comes out which fixes it.

 

In all, Apple QA failed badly here, and its going to hit them hard. They had this with the iPhone 4 with the antenna problem, and its happened now..leaves a LOT to be desired sadly.

 

^^^^ Exactly this

 

If they don't pull there socks up ( sock tober joke here ) and make a better quality handset in a number of ways ( including being sturdy and I mean sturdy ) then I will be jumping ships as I stated above

Edited by mac_shinobi
JRowley

JRowley

Posted
Posted
My biggest concern here is simply the lack of QA or even worse a lack of caring regarding the results of QA. These devices are tested to destruction in extremes, and they never tried to bend one? Surely they must have done testing for this and found that a fairly low amount of force can be used to bend the device.
crc-ict

crc-ict

Posted
Posted (edited)

My first phone was one of these:

 

memphis.gif

 

Back in 1998 on One2One!

 

Think that might be oldest (certainly the brick-est) one mentioned here so far.

 

Even had a pull-out antenna!

 

I think you could have put that in a back pocket on a bumper car and it would have survived!

Edited by crc-ict
  • Thanks 1
featured_spectre

featured_spectre

Posted
Posted
Hold on... what degree must it be bent before it gets looked at? Are we talking 10 degrees? 45 degrees? 90 degrees!!!??

 

Anything beyond 3 degrees from what he said. Which is still a hell of a bend on a phone that is supposed to be straight.

  • Thanks 1
Seb1780

Seb1780

Posted
Posted

This is my first mobile, bought from Tandy many, many moons ago. I've still got the same number too (albeit amended in the early 2000's by the Big Number Change).

 

This has a 120 degree bend on it :p

 

mr1.jpg

SkywOrca

SkywOrca

Posted
Posted
Basically, if your phone bent and it doesn't meet the criteria, they wont replace it, and to cap it off, they put the phones IMEI on a database to say if it has had an inspection or not, and its limited to 1 inspection (according to the chap), so good luck if you fall into that category.

 

So if your phone started to bend in the first few weeks, but not so badly that you've gone over the 45° (or whatever!) that they specify as a minimum bend to warrant a replacement they send you away. If it was bending that much in the first few weeks there's nothing to say that the phone won't then continue to bend over the next few weeks/months, but because you had it checked out before it was "too bent" they refuse to ever replace the defective device?? Great example of customer service there - thought that was what Apple were renowned for?

Quackers

Quackers

Posted
Posted

You can find lots of forum posts with people having a similar issue with Samsung and Sony phones last year.... but because its not Apple people don't go crazy about it. Here are a few , but googling will bring back many more....

 

Galaxy S 4 Screen Cracked in Jeans front Pocket | T-Mobile Support

 

Has your Sony Xperia Z phone cracked by itself?

 

Display cracked while in my pocket - Android Forums at AndroidCentral.com

 

HTC One (M7) Cracked screen. HTC says not to… | HTC One | XDA Forums

 

I think its more of an issue with big screens which Apple are new to in the phone market.

Arthur

Arthur

Posted
Posted (edited)

iPhone 6 and 6 Plus not as bendy as believed « Consumer Reports (via HN)

 

To stress test these phones, we used what’s called a “three-point flexural test,” in which the phone is supported at two points on either end, then force is applied at a third point on the top—you can see the testing for yourself in our video. We applied and measured the force using a high-precision Instron compression test machine. Along with the iPhone 6 and 6 Plus, we tested the LG G3, Samsung Galaxy Note 3, and HTC One (M8), and for those wondering about their old iPhones, we tested the iPhone 5 as well. We used one sample of each phone.

 

Yesterday, while we were testing and the "#bendgate" controversy was still swirling, Apple invited some journalists into its labs to show how the company stress tests iPhones. According to published reports, it seems that one of the tests Apple uses is the same three-point flexural test on a similar Instron machine.

 

The reports stated that Apple applies 25 kilograms (slightly more than 55 pounds) of force to an iPhone 6 Plus to test flex. What does 55 pounds mean in context? Using our Instron, we found that it's approximately the force required to break three pencils.

Consumer Reports' tests pushed the iPhone 6 and 6 Plus much further than 55 pounds. We started light, applying 10 pounds of force for 30 seconds, then releasing the force. Then we increased the force in 10-pound increments, noted when the phones first started to deform (that's what our engineers call it) and stopped the test for each phone when we saw the screen come loose from the case.

 

8YmzCz8GbqZD.png

 

aJUsA2T6tVdI.png

Edited by Arthur
Arthur

Arthur

Posted
Posted
That was in the Apple store in Norwich.

Thanks! I do hope Apple prosecute the two kids (or their parents).

 

If the two teenagers are identified, they could potentially be facing criminal charges for damaging the smartphones which sell from £619 each.
Arthur

Arthur

Posted
Posted (edited)

Perhaps iPhone users have too much hair? :)

 

iPhone 6 owners are ripping their hair out « The Inquirer

 

First there was bendgate, and now there is hairgate. That's according to complaints on Twitter, as iPhone 6 owners have been taking to the social network to tell the world that their shiny new smartphone has been pulling out their hair.

 

Some users claimed that their hair was getting caught between the iPhone's screen and its aluminium frame when they held the device to their ears, in reply to a 9to5Mac article reporting the issue.

 

One user moaned, "My hair keeps getting caught in the microscopic seam between glass and aluminium on my iPhone 6," while another affirmed, "The seam on my iPhone 6 where the aluminum meets the glass is definitely catching my hair and pulling it out. #seamgate."

 

One user apparently was so miffed that they returned their iPhone 6, saying, "My iPhone 6+ was pulling my hair too; I returned it, it was underwhelming :(".

 

Apple has yet to comment, but we have asked it if it has anything to say about the matter.

Edited by Arthur
  • 3 weeks later...

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