Seb1780

We're only 18 months in but we've been notified of an impact.

Does the number mean affected accounts? Ours says 1!

Office / admin staff add and remove staff. IT only manages accounts and access.

From within the messaging tool if the "Send push notification for mobile app users" is ticked this will send messages to the app (parent or student) rather than sending SMS / E-mail. Of course, it only works with those who have enrolled on the app and will send SMS / E-mail to all others. Bromcom does one or the other, not both; it's either a message to the app or an e-mail / SMS.

I don't recall making changes to permissions for this purpose; access is via Modules / Assessment / Assessment sheet list then set the access level to HoD or HoS

I didn't do anything specifically to the marksheets, just populated the Head of Subject and Head of Department and put all subjects into departments.

The whole system is poor and under resourced. I've got tickets open since February that only have "we'll look into it" as a response; others get shut down with nothing happening. We have found that an e-mail to [email protected] can sometimes expediate matters.

With a few months experience I can advise:- 1 - take the completion date out of the marksheet template and this will remove the big red message but not disable the marksheets. When I do this I also make all date entry field to read only, just in case!! 2 - my HoD's complain that there's too much showing! As a HoD they should see all classes in the department and hence all marksheets; we did the HoS and HoD stuff early on.

This is my job - and I'll be around for a while to ensure a good handover. Good school with great line management https://apply.schooltalent.com/members/modules/job/detail.php?record=2130

We've had a few disabled too.

Won't you accept my reward?

We moved to Bromcom, we can import our ATF into that and do all we need for our incoming Y7s.

We're not using it yet, but I believe that is the way it works.

I've been down the community route, all you get is "use the community, it's great". Truth is, the community pages are no better than a Facebook group with users answering other users questions, and it's very difficult to find questions similar to yours because people use different terminology and there's no categorisation of the questions. I've asked a few questions there myself and had one usable response. I'm not defending Bromcom, but I think they are currently inundated with migrations as it's three years since ESS introduced their 3-year contract term; people who signed up for SIMS then have used the intervening years to source an alternative and they are now all moving. I had a teams meeting with a few people from Bromcom yesterday and it was clear from the way they presented and the looks on their faces that they are under a lot of stress. Again, not defending them, this was always a likely outcome and they could have been better prepared. Our migration starts tomorrow, wish me luck!

You'd think! I e-mailed a list of 50+ questions and concerns to our designated point of contact before Christmas; I finally spoke with them this week and they had "no knowledge" of the document. I've subsequently re-sent that list, along with some new questions and have yet to receive a response three days later.