Misco

[Hefferzzzz]

Its hardly surprising. If the way Insight and misco treat us is the same way they treat their staff then I am surprised they have any account managers left at all!

 

Havent used either of them for ages now, well apart from to find stuff on their websites!

 

I find that @VeryPC and @Millgate have far exceeded what those two offer - I think our chap at Millgate used to work at Insight?

[network41]

I know this is an old thread but has anybody had any contact from their Account Manager recently

[AndiMarv]

It turns out my account manager (Richard Howitt) has left the business, quite suddenly.

I wonder how long they were going to wait to tell me.

[pooley]

Spoke to my account manager (Michael Hinchliffe) yesterday, he's still there at least.

[chris_uk]

I found out on Friday, it's a real loss that Richard has left. He was a great person to deal with.

[supawat1]

Misco gave me a very competitive quotation compare to my usual supplier, but when the Bursar received an invoice the figure was higher. Cheeky Misco!

[madurham]

It turns out my account manager (Richard Howitt) has left the business, quite suddenly.

I wonder how long they were going to wait to tell me.

 

It took a few emails before they told us. I have to admit they had been really poor over the summer.

[Abaddon]

Summer was a nightmare - our account manager (Dan Whittaker) has now left the company, and Misco are really trying hard to retain my custom with very aggressive quoting. Unfortunately, the service over Summer was diabolical and cost us a lot of wasted time and effort. I had already moved some of my business to another supplier. There's no point in apologising and offering better pricing now - they've destroyed what was a good relationship.

[round2it]

well my account manager from misco has been cold caling me from another company touting for business. was not best pleased that he took our details from misco.

[pcstru]

well my account manager from misco has been cold caling me from another company touting for business. was not best pleased that he took our details from misco.

That is almost certainly illegal. You can ask them to remove your details, report it to the ICO and also inform Misco since they have been subject to a data breach (theft).

[Hefferzzzz]

That is almost certainly illegal. You can ask them to remove your details, report it to the ICO and also inform Misco since they have been subject to a data breach (theft).

 

I did it in my former corporate life when I moved after 8 years. Some thought it was naughty and despite having very good relationships with them they wouldnt give me a chance, other were more than happy to and I dealt with them until I went into Education.

 

It happens all the time and while taking data is wrong, if you can remember names and companies then there is nothing wrong with that. Usually there is something in your contract that says no contact for 3, 6 or even 12 mths.

If you got on with your account manager and had good service from them then give him a chance. A lot of people are starting to realise that a big part of it isnt the company you deal with but who your account manager is.

[pcstru]

Sorry, but we have a responsibility for the data of our subjects and part of that responsibility is that we deal with companies and individuals who we can trust and who demonstrate that trust by behaving professionally and responsibly. The fact that a large number of sales people do not behave in a responsible way, does not make it OK. We have ceased to do business with several companies who did not process our data in ways which were fair and lawful. I'd estimate that one company is now down £100K's worth of business as a result.

[Hefferzzzz]

Sorry, but we have a responsibility for the data of our subjects and part of that responsibility is that we deal with companies and individuals who we can trust and who demonstrate that trust by behaving professionally and responsibly. The fact that a large number of sales people do not behave in a responsible way, does not make it OK. We have ceased to do business with several companies who did not process our data in ways which were fair and lawful. I'd estimate that one company is now down £100K's worth of business as a result.

 

Its nothing to do with data. If someone leaves and takes no documents at all with them then there is nothing more that the company can do. The company can put a clause in the contract like I said, to stop you speaking to current or past customers and employees. However, that has been challenged several times and found to breach EU directives on restriction of trade.

 

If someone remembers your name and where you work then there is no liability on the company at all. It is down to the individual concerned. Some people have a hang up about it and some dont. For me, life is too short. If i get on with that account manager then I will allow them to have a go.

[chris_uk]

So as Misco was my go to company for stuff has anybody got any suggestions on a new supplier?

[pcstru]

When I deal with a company and I give them my name, I do so for a specific purpose and they are obliged to respect that and to process data fairly and lawfully in accordance with that. I don't give it for salespeople to play memory games with and take with them when they leave the company (or use to send me linkedin friend requests). It has everything to do with processing personal data and people who take liberties with data do not deserve the business. Contacting the company they came from and from whom they stole the data may well result in civil or criminal action and they fully deserve both.

 

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So as Misco was my go to company for stuff has anybody got any suggestions on a new supplier?

@Millgate.

[Millgate]

Thanks @pcstru

 

Yeah Chris, feel free to call/email me and I'm sure I'll be able to help out

[Hefferzzzz]

When I deal with a company and I give them my name, I do so for a specific purpose and they are obliged to respect that and to process data fairly and lawfully in accordance with that. I don't give it for salespeople to play memory games with and take with them when they leave the company (or use to send me linkedin friend requests). It has everything to do with processing personal data and people who take liberties with data do not deserve the business. Contacting the company they came from and from whom they stole the data may well result in civil or criminal action and they fully deserve [Millgate[/mention].[/quote"]/QUOTE]

 

Like i said, some people like it some dont. Life really is too short to let simple things like this bother me. Its not like they are cloning your identity is it.

[Norphy]

It happened to me once, someone left a company who got taken over by PC World Business who's name has slipped my mind at the moment and he took my details (and others I'm sure) with him. I gave him the chance to quote but never bought from him.

 

No, what annoyed me more was when my old boss gave a particular PITA salesman my new work details when I moved on

[pcstru]

Like i said, some people like it some dont. Life really is too short to let simple things like this bother me. Its not like they are cloning your identity is it.

In most cases it's not just memory, it is people walking out with entire contact databases. If I walked out with the database of our staff and students names and addresses and used it for a sales campaign I doubt many people would say "oh well, never mind, life is too short, it's not as if they were cloning them". But you really think that would be OK?

[Hefferzzzz]

In most cases it's not just memory, it is people walking out with entire contact databases. If I walked out with the database of our staff and students names and addresses and used it for a sales campaign I doubt many people would say "oh well, never mind, life is too short, it's not as if they were cloning them". But you really think that would be OK?

 

No. Several times above I have already said that is wrong

 

If they are walking out with whole databases (which actually isn't difficult to do at all) then both the company and employee need action taking against them. Trouble is, most companies will not want the bad publicity that goes with it as it will drive people away from them.

 

What I am trying to point out is that it really isnt that difficult to remember Micky Mouse at St Bedes or Daffy Duck at Panasonic or Peter Pan at Castor though is it? If you have purchased from them for a period of time then you and the name of your company/school will be imprinted on their brain due to way that sales works. I started in IT sales 11 years ago and while I may have to look up the phone number I can still remember contact names and companies / schools from when I first started.

 

To repeat myself, if you get on well with them and have a decent friendly relationship that isn't just quote-order-deliver, why would it bother you? I know some people view sales people as some sort of demon that must be kept at arms length but that isnt always the case and if you do deal with someone like that then find somewhere else to buy from.

 

When I was in sales, if I didnt get on with the other person then I wouldn't bother ringing them. Also, if you act like an @rse then you far less likely to get them to go above and beyond for you.

[round2it]

When I deal with a company and I give them my name, I do so for a specific purpose and they are obliged to respect that and to process data fairly and lawfully in accordance with that. I don't give it for salespeople to play memory games with and take with them when they leave the company (or use to send me linkedin friend requests). It has everything to do with processing personal data and people who take liberties with data do not deserve the business. Contacting the company they came from and from whom they stole the data may well result in civil or criminal action and they fully deserve both.

 

- - - Updated - - -

 

@Millgate.

 

i was asked for by name and used my direct dial number that I only give out to people that I trust it really ticked me off at the time. thought about ringing misco but to be honest i would be wasting my breath.

 

So I put his details under (no way your not trustwothy section)

Edited September 9, 2014 by round2it

[chris_uk]

Thanks @pcstru

 

Yeah Chris, feel free to call/email me and I'm sure I'll be able to help out

PM sent @Millgate

[Millgate]

Thanks Chris, quote sent

 

Luke

[pcstru]

What I am trying to point out is that it really isnt that difficult to remember Micky Mouse at St Bedes or Daffy Duck at Panasonic or Peter Pan at Castor though is it?

It isn't. So do I want them phoning me up to give me tips on the 3:30 at Towcester? How about if they move to into bathroom sales and phone you up at work hoping to sell you domestic bathroom furniture? How about that as soon as they phone you, perhaps before, they enter your details into their companies CRM system so from then on, you get pestered every week by another department? Where exactly do *you* draw the line?

If you have purchased from them for a period of time then you and the name of your company/school will be imprinted on their brain due to way that sales works. I started in IT sales 11 years ago and while I may have to look up the phone number I can still remember contact names and companies / schools from when I first started.

Sure and I suffer from a particularly memorable name. I'm an easy target for even the poorest memory.

To repeat myself, if you get on well with them and have a decent friendly relationship that isn't just quote-order-deliver, why would it bother you?

Because it is unfair to their old employer/business? Because it is unfair to me in the treatment of my information which I have legal rights to expect data processors to comply with? Because it demonstrates that the other party is at best unprofessional and at worst a criminal and my judgement was obviously previously poor?

I know some people view sales people as some sort of demon that must be kept at arms length but that isnt always the case and if you do deal with someone like that then find somewhere else to buy from.

I don't view salespeople as demons, they have a job to do and it is a job we need done. I do want them to behave professionally and legally when it comes to them handling my personal data. If they demonstrate they do not, then I will not deal with them any more. Why would I take on risk like that (assume risk on behalf of the organisation I work for)?

When I was in sales, if I didnt get on with the other person then I wouldn't bother ringing them. Also, if you act like an @rse then you far less likely to get them to go above and beyond for you.

I don't want people to go "above and beyond". I want to do business with people who's normal quality of service and supply offers the best value and with people who treat my data with some respect. Is that too much to ask?

[Hefferzzzz]

It isn't. So do I want them phoning me up to give me tips on the 3:30 at Towcester? How about if they move to into bathroom sales and phone you up at work hoping to sell you domestic bathroom furniture? How about that as soon as they phone you, perhaps before, they enter your details into their companies CRM system so from then on, you get pestered every week by another department? Where exactly do *you* draw the line?

 

Sure and I suffer from a particularly memorable name. I'm an easy target for even the poorest memory.

 

Because it is unfair to their old employer/business? Because it is unfair to me in the treatment of my information which I have legal rights to expect data processors to comply with? Because it demonstrates that the other party is at best unprofessional and at worst a criminal and my judgement was obviously previously poor?

 

I don't view salespeople as demons, they have a job to do and it is a job we need done. I do want them to behave professionally and legally when it comes to them handling my personal data. If they demonstrate they do not, then I will not deal with them any more. Why would I take on risk like that (assume risk on behalf of the organisation I work for)?

 

I don't want people to go "above and beyond". I want to do business with people who's normal quality of service and supply offers the best value and with people who treat my data with some respect. Is that too much to ask?

 

 

Ok, I think we fundamentally differ on how we approach business (and there is nothing wrong with that)

 

I prefer to be able to get along with, have a joke with, respect and have more of a relationship than just 'buyer-seller' whilst still remaining within professional boundaries.

 

Life would be too grey and dull for me otherwise.