[sims] FMS BACS eAdvices - setup on hosted solution?

[Max_Power]

Currently trying to setup the BACs eAdvices on a SIMS centrally hosted FMS but currently getting errors.

 

On the configuration page I've entered the following;

 

Server = smtp.office365.com

Port = 25 or 587 (tried both)

Username = [email protected]

Password = userpassword

User STARTTLS Encryption = tried with and without

Requires authentication = Yes

 

Return address = [email protected]

 

When I hit test connection I get the error "Connection to specified server failed".

 

Asked SIMS but they have been less than helpful saying nothing to do with them basically and wouldn't confirm if it is even possible on a hosted solution.

 

Has anyone managed to get this working on a hosted FMS with O365 or see whats wrong with config above? Logged into O365 and the smtp.office365.com is listed and correct so unsure whats wrong if its not the capita end?

 

Cheers

[Max_Power]

Sorry to bump but has anyone any ideas? Capita saying its not their issue, and both Microsoft and RM saying its not theirs but Capita's as they host the software, which makes total sense and is what I anticipated, but stuck in crossfire at moment with nothing else to try.

[teejay]

From the computer you are setting up the BACS, have you tried connecting to the SMTP server using telnet on port 25 and sending a test email? Instructions for doing this are here - How To Test Exchange SMTP operations using Telnet

 

We had problems setting FMS BACS up here using our internal Exchange server, the solution was to set up a seperate SMTP connector, don't know if this can be done in Office 365.

[Max_Power]

Cheers @teejay I dont believe I can do that because the software is hosted by Capita and we access it through an RDS connection, its not actually installed in the school anywhere.

[teejay]

Is it running as a remote desktop or as a remote app? If as a desktop then it should work if telnet has been enabled, if not then I'd ask Capita to enable it so you can do some diagnostics. TBH, if Capita are hosting it and it's their software then really its up to them to find a solution.

[sammy42]

hi maxpower

 

are you still having issues with fms bacs

[PhilNeal]

If we are hosting your database this is an issue we should address - BACS is an important service. Please re-contact the desk and I'm sure they will help. Please raise to a manager if you don't get a proper answer.

[Max_Power]

Cheers @PhilNeal and @sammy42 managed to get it going in the end. Required the use of the Capita server details with no encryption or authentication.

[PhilNeal]

That's good to hear. Thanks for letting us know.

[Ashford]

Max_Power Back in May you had a problem with getting BACS working within FMS if using Office 365. My school business manager is at her wits end, as calls to Capita and our LEA support desk are getting her nowhere. Could you tell me the solution to your problem. Thanks

[Pyroman]

BUMP

 

We have SIMS installed on our own server and use office 365 provided by the LA and i'm having the same issue. "Connection to specified server failed". Any thoughts?

[mardinium]

Hi Pyroman,

 

I was faced with the same thing, the settings I used:

 

Mail server: smtp.office365.com

port number: 587

Use STARTTLS Encryption: Ticked

Requires Authentication: Ticked

username: Your O365 email

password: Your O365 password

 

EMAIL SETUP

Return Email address: Same email as above

 

Hope this help,

Dave

[Ben-at-work]

Sorry to bump!

 

We're having the same problems, have tried the above but still getting the same error, is there anything else we could try?

[Achandler]

We use an internal relay.

 

Our internal SMTP server is setup (as above I believe, I can and will double check). Then internally FMS, and other programs send to our internal IP address and port, then it is relayed externally. I tried doing it direct but it didn't work for me, and FMS gives you nothing to go off when it doesn't work. Atleast this method meant mails failing I could see why and re-send them.

 

 

Server details that our relay sends too:

 

Server: smtp.office365.com

Port: 587

Basic Auth with TLS ticked

Email Account: [email protected]

Email Password: Thisaccountspassword

Edited June 12, 2015 by Achandler
Server Details Added

[Ben-at-work]

Turned out just to be a blocked port , thanks anyway.

[divadiow]

I'm having issues with this.

 

Have requested the SWGFL confirm all IPs behind smtp.office365.com have been allowed over TCP 587 outbound from the school.

 

what firewall CRs have you had to submit yourselves?