Easymail migration to Office 365

[witch]

I have 16 failures. All error reports are about not being able to contact the server - I have checked 3 or 4 and the passwords are correct. I will start them again and see

[witch]

@Boredguy

Alll 16 have failed again already

I checked more passwords and they are all fine

Any thought?

[Boredguy]

First thought, can you login successfully to both easymail and 365 as one of the failed users.

[speckytecky]

Thought it was all going too well - today I logged on with my A2 account and tried to carry out a migration. However, I don't see the same permissions I had in the A3 account (which expires today) - I'm pretty sure I did set the A2 up with the right permissions?

[witch]

First thought, can you login successfully to both easymail and 365 as one of the failed users.

Yep - I logged on successfully to both

I clicked on "resume" to resync - is this right or is there another way?

[Boredguy]

Thought it was all going too well - today I logged on with my A2 account and tried to carry out a migration. However, I don't see the same permissions I had in the A3 account (which expires today) - I'm pretty sure I did set the A2 up with the right permissions?

You can still login with your main tenancy admin account. Just make sure you give it a A2 faculty license.

 

Your other account should have basic permissions unless you have assigned a role to it (such as global administrator which is the same as your tenancy admin account)

[Boredguy]

Yep - I logged on successfully to both

I clicked on "resume" to resync - is this right or is there another way?

 

That's the right way, or you can delete the task and re-create it. Just seeing if I can get any information for the possible reasons for it not being able to connect to server, since all the others seemed to behave.

[Boredguy]

I don't suppose the troublesome account has any e-mails greater than 35Mb in it does it as that can cause issues apparently.

[speckytecky]

Ok sorted out the permissions bit - now has Global Admin. Next sticking point is on the port. It won't let me change from 993 to 143?

[Boredguy]

At which point @speckytecky? You can only select the port and encryption level (or none for easymail) when creating the endpoint initially.

Whenever you create a migration task it will bring up the screen with your easymail endpoint and all the other values greyed out. This is fine to ignore and continue.

[plexer]

Ok sorted out the permissions bit - now has Global Admin. Next sticking point is on the port. It won't let me change from 993 to 143?

 

Where in a migration job?

 

Set encryption to none and port t o143.

 

Ben

[speckytecky]

That's what I was trying to do Ben. For some unknown reason the following are greyed at

 

Authentication: Basic

 

Encryption: SSL

 

Port: 993 which isn't grey but nevertheless won't change?

 

Where in a migration job?

 

Set encryption to none and port t o143.

 

Ben

[plexer]

If you've previously setup the migration endpoint then it won't let you change it from that point unless you create a new one.

 

alternatively go to the tab endpoints and delete the existing ones.

 

Ben

[speckytecky]

Thanks Ben,

 

Sorry to be a PITA but where will I find that?

 

If you've previously setup the migration endpoint then it won't let you change it from that point unless you create a new one.

 

alternatively go to the tab endpoints and delete the existing ones.

 

Ben

[witch]

I don't suppose the troublesome account has any e-mails greater than 35Mb in it does it as that can cause issues apparently.

 

Biggest I can find is about 800Kb

[Boredguy]

Thanks Ben,

 

Sorry to be a PITA but where will I find that?

 

http://www.edugeek.net/forums/cloud-services/118549-easymail-migration-office-365-a-11.html#post1095391 is my post with the screenshot for you

[Boredguy]

Biggest I can find is about 800Kb

 

That's what I was afraid off. Has any of the e-mails for an effected account been migrated over?

[witch]

Nope

 

All the failed ones are the same

Edited December 6, 2013 by witch

[Boredguy]

I'm stumped then... the error would imply that it can not connect to the account, but we know that they are valid as you have tested logging in on both systems.

 

A possible work around is to manually transfer the files via outlook, but that's not really ideal as the time it would take for you would depend on the size of the mailboxes =(

Create a connection to the office 365 account, and then add an imap connection for Easymail

Select the e-mail from the easymail folder, and then Ctrl+Drag them into the Office 365 one so it creates a copy of the files.

[witch]

:Cry::Cry::Cry:Nooooooooooooooooooooooooooooooooooooooooooooooo

[Boredguy]

*passes the eduhobnobs*

 

Maybe a fresh pair of eyes will spot the error... and Plexer did mention about teamviewering in next week so he might spot the glitch.

 

My money is on a Easymail problem for those accounts. Not sure if easymail likes having more than 1 imap connection per account (assuming your troublesome 16 users are connecting via a client and not website)

[witch]

I dont know what they connect by - I dont know anything anymore......

 

The DH is asking how to migrate his own account (you know, because I'm not trustworthy enough to have his password) but I am not sure I have it right. Can someone spell it out for me or is there a guide somewhere?

Edited December 6, 2013 by witch

[plexer]

To add their own account as a connected account:

 

Log in to Office 365.

Click the cog symbol next to the name on the top right of the screen.

Click on options.

Click on connected accounts.

Click + symbol to add an account.

 

Follow the on screen instructions.

 

Ben

[speckytecky]

Just a thought @witch - you haven't by any chance switched over to SWGfL FTTC have you. We have and our upload speed has dipped from a pretty steady just over 10.00 Mbps to under 2.00 Mbps at times now. SWGfL are looking into this.

[witch]

To add their own account as a connected account:

 

Log in to Office 365.

Click the cog symbol next to the name on the top right of the screen.

Click on options.

Click on connected accounts.

Click + symbol to add an account.

 

Follow the on screen instructions.

 

Ben

So will that work the same as the syncing that I am doing with the other accounts? That is, will it go on syncing until I do the mx record thing, do one more and then stop??