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Remote Desktop or Remote Assistance......?


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Posted

Do you use any of these on your network. We offer Assistance to certain indivduals in school but to be honest we dont use it much.

 

I was was just wondering what you lot do or use on your networks. Also i belive if you use Remote Desktop you have to enable a policy in Domain GPO is this correct and if has any one done it?

Posted
We use Omniquad Instant Remote Control in our Windows 2000 AD network (XP clients). AFAIK, it uses RPC and the XP "remote assistance" features, so requires no application installation on the client :D
Posted
Netsupport Manager is the best IMHO. Fanstasic multiplatform support and excellent remote admin tools. You also get Netsupport School bundled with it so the teachers can control classes, block internet access for a lesson or for a troublesome pupil etc. All in all, a wonderful product.
  • 2 weeks later...
  • 1 year later...
Posted
We also use Dameware Mini Remote Control. Best one by far!

 

Damn expensive tho!

 

We've taken advantage of the generous US-GBP exchange rate ;) and just bought the full NT utils. Absoloutely crackin piece of software and well worth the money, IMO.

Posted

We have ranger remote control on all student machines, which I believe is based on netsuppot school. Good product, does most things you would expect of a remote support package.

 

Mike.

Posted

Netsupport based something or other i think we had.

 

Dameware is built on VNC and uses far more processor on each of the machines it has the client running on than VNC does (or so I was told by an analyst)......

Posted
Dameware is built on VNC and uses far more processor on each of the machines it has the client running on than VNC does (or so I was told by an analyst)......

When it's not doing anything it ticks over at 0%, it only starts to use the CPU when you connect.

 

If it's an issue you can set the agent so it only runs when you connect to it. You can do this either via the MSI builder or the next time you connect. The only thing I didn't like about VNC (which ever derivation of it you used) was it always felt sluggish. Dameware feels more responsive even over unreliable/high latency wan links (cough the LEA's cough)

  • 4 years later...

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