markiof

Hi I am sorry to hear that you are all having issues with ActivInspire 2.21 Can I request that any issues of this kind are reported to Promethean Technical Support - that way they can track the true scale of the issue and hopefully find the root cause and the resolution.

Hi @Jobos - thanks for that update. Seems there may be something going on but nothing that can be pinned down yet. If you do see some kind of pattern then please do get in touch with Promethean.

Hi How long are the HDMI leads? Have you tried with the leads that were supplied with the ActivPanel? Might be worth checking for chipset updates for the graphics chips on the laptops What screen resolution/refresh rate are you trying to use? If these dont help then I would contact Promethean Tech support - https://support.Prometheanworld.com Hope that helps Mark

Hi I dont think that window can be enlarged. You could try using the document camera directly in its own software instead of through ActivInspire. Also, some of the document camera's could be connected in line with the lead to the projector so you show just the camera full screen on the screen. As for cleaning a screen a slightly damp cloth is usually a good start point. I think there may be a more specific article on the Promethean Support Site for cleaning boards/Panels. Good luck Mark

Hi I have added both these votes to the enhancement request thanks

Do you know what kind of Promethean screen the teacher has? As above some have mirroring abilities but it depends what they have.

Hi That 'pen' is simply a passive stylus to use instead of your finger. One of these, from the Promethean store, should be a suitable replacement - https://need-it-now-uk.myshopify.com/collections/activboard-touch/products/activpanel-stylus

Hi @Fraserb82 - thanks for the update. Good to know that you got the issue sorted

Hi @hyb80 Have you tried what @phillyrovers suggested? Did that work for you or not? What version of Activdriver do you have?

Hi Does this help at all? https://www.air-watch.com/solutions/mobile-device-management/ M

Hi I believe that this is to do with the power setting on the PC turning the screen off. You can adjust these under 'power and sleep' setting in Win 10 Mark

Hi You can download the student version of ActivInspire for free at https://support.Prometheanworld.com and as long as you have a Promethean Whiteboard or Promethean ActivPanel you should be able to upgrade to the Professional version for free. You may need to use the hardware serial number to generate an unlock code but all details can be found on the above support site.

The firmware versions vary depending on the size of the ActivPanel. The best thing to do it to contact Promethean Support as they can advise what the latest version is (and send you the file and installation instructions if needed)

Hi again Sorry, I was halfway through editing my post when you replied! As above - I also think that in Windows programs will open up on the same monitor that they were opened in the last time (if that monitor is available). i.e open the programs, move them around to where you want them and then close them again. When you re-open them they should be where they were when you closed them - but I may just have dreamt this!

Hi, if you go to the Windows control panel then go Tablet PC, you can configure your touch in 'Setup' devices . This allows you to tell Win 10 which screen is a touch screen. Not sure if this will help with what programs open where.I also think that programs I also think that in Windows programs will open up on the same monitor that they were opened in the last time (if that monitor is available). i.e open the programs, move them around to where you want them and then close them again. When you re-open them they should be where they were when you closed them - but I may just have dreamt this!

Hi, do you get the same issue when clicking within other programmes (not within ActivInspire). That will determine if this is a problem with the ActivPanel or with ActivInspire - helps to narrow down the source of the issue.

Hi Generally, once they are corrupt they are not recoverable. You may find that some of the content (images etc) may be found in the Temp folder after you have tried to open the flipchart but even that does not always work.

Hi When you are connected to the ActivPanel go to the settings of ActivInspire. Under 'Dual Mode ActivBoards' check that touch input handling is set to 'Touch and ActivPen'. This can be set differently for each different user profile (i.e. Authoring, At the board etc). The default seems to be set to Touch or Pen which doesn't allow the differentiation that you want.

Promethean also have an online shop where you can purchase pens https://need-it-now-uk.myshopify.com/collections/activboard-older-version/products/activpen3-pack-of-10

Classflow Desktop won't open .flp or .flipchart files natively but does contain a converter for these files. There is also a mass converter offer from Promethean, you can find more details in the Promethean Support Article 1616 https://support.prometheanworld.com/article/?kb=1616

Hi all Just for info - ClassFlow Desktop installs into the users/app data folder. It also installs a registry key that checks whenever a user logs in that ClassFLow Desktop is installed. If it is not then it will try to install it. This requires users to have suitable permissions to the user/app data folder. The installer can be found in C:/Program files In a nutshell users will need suitable permissions for the user/app data folder for this to work correctly.

Hi Jon No, Staff can use a free Classflow account on ANY PC (it is web based) and they can use Classflow Desktop to link to their Classflow account if they wish by logging in (thus linking them to all their prepared material etc). It is only Classflow DESKTOP that needs to be activated.

Hi again Just wanted to address some of the issues being expressed on here. For teachers to prep in a staff room, at home etc they can register for a free Classflow account. They can then use this account to log into Classflow from within Classflow desktop on the machine in the classroom which is connected to Promethean hardware. You need a Classflow account (free) to download Classflow desktop as you have to be logged in to Classflow to get the download but you do not need to have a Classflow account to use Classflow Desktop once installed. Some users of Promethean interactive displays have inconsistent or limited access to the internet. Therefore, an “in-the-cloud-only” version of ClassFlow was not sufficient as a means to enable many of the capabilities that teachers regularly need when operating an interactive classroom display. As a downloadable software, ClassFlow Desktop delivers the most “in-demand” features of interactive display software without requiring consistent access to the internet. When internet connectivity is detected, ClassFlow Desktop’s features automatically unlock and provide the classroom with an expanded suite of lesson-delivery and collaboration capabilities. All downloads of ActivInspire will continue to work as they do today. However, users will no longer receive maintenance updates and bug fixes for ActivInspire software past Sept. 4, 2017. After September 4, 2017, changes to the computer’s operating system may cause incompatibilities with the previously downloaded version of ActivInspire. Customer support for ActivInspire Software will remain active through June 30, 2018.

Hi Just wanted to try to bring a bit of clarity to this thread. Firstly, Classflow desktop can be activated by any Promethean Interactive Display - this means any ActivPanel*, ActivBoard or ActivWall. * (with the exception of the 1st generation of ActivPanel - if you have these then please contact Promethean Technical Support) Secondly, we need to be clear that Classflow and Classflow Desktop are not the same - though they are linked. Classflow is an online only, cloud-based lesson delivery platform whereas Classflow desktop can work offline. However, if an internet connection is available then Classflow Desktop can integrate with your Classflow account. I hope that this helps

Hi Gerard As far as I know the auto connect was switched off after 5.7 and has not been turned back on in the newer drivers. To install all parts you need to use ADDLOCAL=ALL in the command line e.g. msiexec /i your.msi ADDLOCAL=ALL /qn This should install all features silently with no interaction Mark