russdev

Hi As pointed out we started rolling out but saw an issue we needed to fix hence why we stopped the roll out. We are testing the build that has the issue fixed in it today/tomorrow. Once we done that if no issues we can start to roll out again but depends what happens with internal testing. Sorry for the delay. Russell

As said I try and keep put of pricing but pricing depends what comparing it with.. You compare again classroom managemetn software which do half the things that Impero does or against likes of Ranger etc.. As always said talk to account manager... Russ

We have seen this on a couple types of machines and we changed code slightly in 3.5 to deal with this so once upgrade to 3.5 the message should go away. Russell

At BETT we had mugs and t-shirts (no not the stand staff). At 3.5 event we held few weeks back visitors got memory stick, impero bag and a t-shirt.

Errm even Impero office has one (its on the keys to server room)... Russ

Hello Licenses are concurrent so can run up to 10 consoles anywhere on the site where the Impero client is installed. Hi Matt as for details I will send over an email in a few.. Russell

Sorry to vampire this thread but thought I would point towards the KB article Impero - Network and Lab Management Software at end is links to various guides. Russell

Hi Matt Think Alex emailed you back via support but shouldn't have any issue but you can set the IP address manually in the file serverip.txt which located in the same place as the Impero client is installed to. However if not there then just create the text file and add the IP address.

Should be able to control macs no problem usually if remote control stops on mac it is firewalls on the switches that they route through. If try and remote control and then you follow this KB article and send support the log files from the mac we should be able to work out what is going on.. Impero - Network and Lab Management Software Russell

Welcome all

Sorry for delay in replying. There was a bug in certain setups that meant that deleted files wasn't working quite right... All fixed in in the next release (3.5). Russell

In previous version all groups did that in current version there an option to have a group that doesn't do that... Russell

If in support you get unlimited remote technical and teacher training. So let us know we can remote session and get you up to speed on Impero side of things.. Russell

I think you have to look and say what do you have in place is better to replace existing solution with another one and what are benefits etc. Even before I worked at Impero when working in the 'real world' I always subscribed to theory of if as part of project I could replace something that I was going to need to replace in years time and future proof me then I will try and get money to do that. Russell

If any software vendor says its bug free then they are lying Hopefully not damaged our reputation too much Russell

Hi After the upgrade of the driver should be ok the upgraded driver it should always charge. Sadly as any print management software will tell you print drivers tend to be interesting and sometimes situation like above will happen no matter what print man software you use. Did you log the printer type with the support (sorry been on site all day) if so this will get passed up so we can try and fix it.. If not pm the details... Russ

Can honestly say Lee & Jon are not English teacher who through they were developers... Just clarify Lee & Jon worked as IT Managers and from that the product developed... In fact Lee & Jon even through we have expanded our development teams still today do some coding on the product.. Making it useful for schools is probably number one focus of the product maybe why developers hate me so much Russell

Glad got it sorted well going to remember that one for the future.... Russell

Honestly I try and keep out of pricing what I always suggest when ever pricing comes up talk to your account manager..... Russell

I have seen the graph and I don't understand it?? Yes as people have pointed out prices did go up after the OP over a year ago?... Russell

Sorry missed this was one today but thankfully our superstar customers comes to my rescue... Russell

It discussion we had many a times the problem is system is just too integrated and when it comes to it you either buy into philosophy of integrated solution for your whole network or you don't. Suppose same as as you buy into mac philosophy or you don't.. Russell

I have tried to stay away from pricing discussion as that area is not my expertise however Impero is more than just classroom management (which is what LanSchool is) its also network management, e safety, print and management and there will also be launching patch management as well as other modules. As I have always said talk to your account manager when comes to pricing... Russ

Thanks for kind comments Let me know if need anything.. Russell

Just out of interest any reason not using Impero on the teachers machines? Russell